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Random shut downs - Need help

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July 28, 2011 6:40:44 PM

Hello everyone, Im having problems with my machine and i cant figure it out.

When in game my PC shuts down and its not blue screening, when it starts i dont receive any errors or "Start windows normally." It just acts like its all normal. What i have done in this order:

-Reinstalled OS
-Updated the BIOS
-Reinstalled OS
-Updated all drivers
-Bought a new PSU. The problem did not change. Did not get worse or better.
-Updated video to new AMD drivers released 7/27/11
-Swapped out the video card. I thought this was the problem after the PSU but apparently not.

Now its looking like CPU, Motherboard, Memory, or HDD.

Again its a random shut down, no warning. The system restarts and does not give any errors and does not ask to start in safe mode or start windows normally.

Any help is GREATLY appreciated. Thank you

More about : random shut downs

a b V Motherboard
July 29, 2011 1:39:44 AM

As stated, the CPU is probably over heating. Remove the cooler, clean off ALL the old thermalpaste, and apply new thermalpaste to the CPU and re-seat the cooler. If that doesn't solve the issue, try one stick of memory at a time and see where that gets you. Let us know if this solves the issue. If not, I can post more options...but they become less likely on down the line.
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Related resources
July 30, 2011 4:14:02 PM

I installed HWMonitor and had it running with speedfan and showed almost the same temp. steady 29-31c across all cores idle and 34-36c when in the BF3 aplha and GTA4 max graphics.

The funny thing is for some reason i thought about clearing the cmos, and when i did that my pc ran crash free in all games for the rest of the night and in the morning i bumped my desk and the pc shut off and it took some doing to get it to turn on again and now im back to square one.

Today i think im going to check the thermal paste and see what it looks like. i used a cheaper brand instead of arctic silver this last install. And if thats not it i will do the memory removal.

Thank you for the replies!
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a b V Motherboard
July 31, 2011 1:59:34 PM

Those are good temps so I don't think it's your thermal paste. Get a copy of memtest86 and check your ram one stick at a time.
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July 31, 2011 5:56:16 PM

Alrighty it looks like we are getting somewhere :pt1cable: 

Ok im not sure if im allowed to post pictures on this forum but i need to show this to see i you know what this means.

Now one part i want to mention and im not sure if it matters but the right side column "CPU" went between 0,1,2,3,5 no 4

This is mid test:


It stopped and i had to power off:


EDIT: i did this with all sticks of memory. i just wanted to see what happened. if you think i should still do each individually let me know.
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a b V Motherboard
August 1, 2011 11:35:54 AM

If you are overclocking, put it back to stock speeds and try again. I still recommend testing one stick at a time. Make sure the ram is in a slot your motherboard manual recommends for using just one stick. As of now, it appears your ram is configured wrong or you've got a bad stick of ram. Fortunately most ram warranties are lifetime.
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August 1, 2011 6:53:41 PM

I ran the test on all 4 sticks and all ended with the same result as the second screenshot showing a halt.

I used the asus core unlocker for a day one time but thats about as far as i have ever went in overclocking.
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a b V Motherboard
August 1, 2011 7:31:53 PM

If the memory settings in your bios are set to auto, you may want to try setting it manually to the specs listed for your memory and rerunning the test, otherwise RMA the memory and get new sticks of ram.
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a c 717 V Motherboard
August 1, 2011 7:40:40 PM

Anyone THOUGHT to ask WHAT MOBO???!!!

I got now it's an ASUS...

Q - MOBO?
Q - RAM?
A - CPU -> Phenom II X6 1100T BE
Q - PSU?
Q - GPU(s)?
Q - CPU OC?
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August 1, 2011 7:51:06 PM

I tried the manual setting for the memory and it still came up with the same error.

il have to rma them all i spose.

Mobo - Asus m4a87td evo
Mem - G.Skill Ripjaw DDR3-1600
PSU - Antec High Current Gamer Series HCG-900 900W
GPU - XFX Radeon HD 5870

as for cpu oc i have used the asus core unlocker if that counts, nothing else.
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a b V Motherboard
August 1, 2011 7:56:24 PM

G'Skill is good about their rma's. I use G'Skill and have had no problems exchanging bad sticks of ram. You'll need to return the whole kit, not just one stick, regardless if it's just one bad stick.

I still recommend testing one stick at a time though as some memory controller have problem running more than two sticks without a voltage bump.
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August 1, 2011 8:08:20 PM

im on the third stick at the moment. this round of tests has also been individual and at the manually adjusted 1600. all are receiving the same errors.

Is there a cpu test i could run? i find it odd they all end in the exact same error at the exact same time.
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a c 717 V Motherboard
August 1, 2011 8:13:37 PM

Q - What exact set of 'G.Skill Ripjaw DDR3-1600'? I prefer a link

You already have a full 6-core, so there's nothing to unlock, if you used a dip-switch on the MOBO then place it in it's Default position or if in the BIOS Disable/Off.

Q - What other BIOS Changes?

IMO - Load Defaults (F5) and set the RAM in the BIOS manually. Once you link the RAM I'll post the settings.
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a b V Motherboard
August 1, 2011 8:15:26 PM

You can run prime95. You will need to run an instance on each cpu core, although I'm not sure what this can tell you if your ram is indeed bad.
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a c 717 V Motherboard
August 1, 2011 8:19:37 PM

IMO - it's the Core Unlocker and it's screwing with the CPU/RAM.
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a c 717 V Motherboard
August 1, 2011 8:31:14 PM

I see F3-12800CL9D-4GBRL on AMD all of the time - edit: and they're rarely 'bad'; it could be the RAM but start with the BIOS.

RAM:
1600 9-9-9-24-2N @ 1.50v
Use Blue Slots only

BIOS:
Load Defaults
SATA Port 1-4 -> AHCI ; particularly if used before **
SATA Port 5-6 -> AHCI
DRAM Frequency -> DDR3-1600MHz
DRAM CAS -> 9
DRAM RAS to CAS -> 9
DRAM RAS PRE -> 9
DRAM RAS ACT -> 24
-
DRAM Command Rate -> 2T
-
DRAM Voltage -> 1.50v

Save & Exit = Yes

Verify DRAM LED is OFF; see manual pg 1-22

Verify Start Values = 0 ; Use Fix It or manually run REGEDIT -> http://support.microsoft.com/kb/922976
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August 1, 2011 9:34:50 PM

Quote:
I see F3-12800CL9D-4GBRL on AMD all of the time - edit: and they're rarely 'bad'; it could be the RAM but start with the BIOS.

RAM:
1600 9-9-9-24-2N @ 1.50v
Use Blue Slots only

BIOS:
Load Defaults
SATA Port 1-4 -> AHCI ; particularly if used before **
SATA Port 5-6 -> AHCI
DRAM Frequency -> DDR3-1600MHz
DRAM CAS -> 9
DRAM RAS to CAS -> 9
DRAM RAS PRE -> 9
DRAM RAS ACT -> 24
-
DRAM Command Rate -> 2T
-
DRAM Voltage -> 1.50v

Save & Exit = Yes

Verify DRAM LED is OFF; see manual pg 1-22

Verify Start Values = 0 ; Use Fix It or manually run REGEDIT -> http://support.microsoft.com/kb/922976


:(  i did everything you said and still the same error on two separate sticks.

As for the core unlocker i had that on for only one day a while back. the switch is in the default position.

Again thank you guys for helping me with this problem!
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a c 717 V Motherboard
August 1, 2011 9:39:36 PM

RMA the RAM. If you enter the BIOS per above and Memtest is still producing errors then the RAM is BAD :( 
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August 1, 2011 9:52:06 PM

Alrighty i requested the RMA.

Again thank you for your help.


Im gonna try some old OCZ reaper memory and see what the test says.
EDIT: strike that its ddr2 lol
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a b V Motherboard
August 2, 2011 11:41:56 AM

It's a bummer, but at least it was a component that has a lifetime warranty on it.
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August 7, 2011 6:17:12 PM

The RMA support is pretty bad right now. i submitted the RMA doc they sent me and i returned it the same day. Monday. I have not heard from them since.
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a c 717 V Motherboard
August 12, 2011 3:18:32 AM

CPU -> Phenom II X6 1100T BE 3.30GHz
3300 / 200 = 16.5
3300 / 240 = 13.75 -> 14 ; CPU OC 3.36GHz

MOBO -> ASUS M4A87TD EVO - http://usa.asus.com/Motherboards/AMD_AM3/M4A87TD_EVO/#s...
4 x DIMM, Max. 16 GB, DDR3 2000(O.C.)/1600/1333/1066 ECC,Non-ECC,Un-buffered Memory

BIOS minimum = 1005 ; recommended = BIOS 2001
Phenom IIX6 1100T(HDE00ZFBK6DGR),3.3GHz,125W,rev.E0,SocketAM3,6-Core ALL 1005


RAM:
1600 9-9-9-24-2N @ 1.50v
Use Blue Slots only

Next, there are 2 ways to approach this 1. DOCP or 1. FSB OC. Rarely with a 6-core is either generally necessary, but this should 'fix' the problem. IF the long-term plan is to OC then choose method #2 Manual - FSB OC.

BIOS:
1. DOCP
AI Overclock Tuner -> DOCP
DRAM OC Profile -> DDR3-1600MHz
DRAM CAS -> 9
DRAM RAS to CAS -> 9
DRAM RAS PRE -> 9
DRAM RAS ACT -> 24
-
DRAM Command Rate -> 2T
-
DRAM Voltage -> 1.50v

2. Manual - FSB OC
AI Overclock Tuner -> Manual
CPU Ratio -> 14
CPU Bus Frequency -> 240 MHz
DRAM Frequency -> DDR3-1600MHz
DRAM CAS -> 9
DRAM RAS to CAS -> 9
DRAM RAS PRE -> 9
DRAM RAS ACT -> 24
-
DRAM Command Rate -> 2T
-
DRAM Voltage -> 1.50v
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August 12, 2011 6:45:17 PM

Thank you for the reply. i have made the changes an am now running the memtest.

If this doesnt work out i think im going to just toss it all and buy a new mobo and cpu. As a gamer its getting way to frustrating not having a reliable PC ESPECIALLY when i get into the Battlefield 3 alpha AND THEN the Star wars the old republic beta and cant play either :( 
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a c 717 V Motherboard
August 12, 2011 6:55:02 PM

IF afterwards you are still getting Memtest errors IMO the CPU might be the culprit. In General failure rates: 1. RAM, 2. MOBO, 3. CPU.

Before tossing everything I gave you (2) methods to set you RAM. IF needed try them both.

I hope all goes well :) 
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August 12, 2011 8:03:05 PM

For the test with the DOCP adjustments i got this from running v3.5b. i figured i would try the older version first and i have zero errors!



Thank you again for all your help!
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a c 717 V Motherboard
August 12, 2011 8:30:08 PM

Just a 'smidge' better - Glad to See! :sol: 
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!