STAY AWAY. STAY AWAY. STAY AWAY FROM THIS COMPANY. I ordered a computer from cyberpowerpc.com on 9-12-2010. Below is a copy of my invoice so you can see it was spending some money with them.
When placing my order it gave me a ship date of 9-21-2010 which met my time frame needs. I went on to their website today to check my order status and it now had a ship date of 9-27-2010. This does not work for me as I needed the machine before then. I then tried to build the exact same computer on their site using the "same day shipping" option. I was able to build an identical machine not one component was different and this one had a ship date of 9-17-2010 which is 4 days sooner than my original ship date.
I called the customer support line to inquire about this discrepancy and to see if they could at least honor the original ship date. I explained to the rep what I just explained to you in the above and his response was "Do you think you are our only customer?" He didnt say im sorry sir or let me check on that, no he says do you think youre our only customer. I explained to him as calmly as I could that I was an irate customer and he should be trying to solve my problem and salvage my business not making smart ass comments. He said hold on and put me on hold and some other guy picks up who is named Steve who says he is the manager. This person treats me the same way the other rep did.
These people have absolutely no clue about customer service and do not deserve your business. The impression I got is that they are peon phone reps who take pleasure in treating customers badly because they are unhappy with their own miserable existence. I will not spend a dime with this company after this service. They act like this when I am within my rights to cancel the order imagine how they are after you cant ship the computer back to them. STAY AWAY, I never thought I would say this but they make Dell support look good. Now I will learn to build it myself. By the way I just added all of the same parts of their machine into my cart at Newegg.com and the total is about $300 less and I know I will get support from newegg.
CyberPower, Inc. -- Web Order#
CyberPower Sales Dept.
to me
show details Sep 12 (4 days ago)
Thank you for your order. Please save this email as your receipt. If you wish to check the status of your order, please go to our Order Status page at http://www.cyberpowerpc.com/orderstatus/
You have indicated that you accept the terms described in our warranty information. For your record, you can find the information at http://www.cyberpowerpc.com/cart/warranty.htm.
ORDER INFO:
===========
Order#:
Date: 9/12/2010 8:36:53 PM
SHIP TO:
========
BILL TO:
========
PAYMENT:
========
ADDITIONAL INFO:
================
Sales: none
Source: Search engine
COMMENTS/SPECIAL INSTRUCTIONS:
==============================
Please make sure the product works before shipping it out. Also please ship the windows 7 disc as well as a disk with any other software that will come pre-installed on the machine. The product will be returned if you fail to comply.
ITEMS:
======
Code: CFGI7Z $2,829.00 x 1 $2,829.00
CyberPower X58 Configurator (NO MONITOR)
http://www.cyberpowerpc.com/system/CyberPower_X58_Configurator/
*BASE_PRICE: [+825]
BLUETOOTH: None
BUNDLE: None
CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19]
CARE2: CoolerMaster Thermal Fusion 400 Extreme Performance CPU - Thermal Compound Optimized for Thermal Dissipation [+10]
CARE3: Professional Wiring for All WIRING Inside The System Chassis - Minimize Cable Exposure, Maximize Airflow in Your System [+19]
CAS: Corsair Obsidian Series 800D Full Tower Gaming Case [+197]
CASUPGRADE: 12in Liquid Neon Thunder Pattern Light [+15] (Green Color)
CD: 24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive (BLACK COLOR)
CD2: None
CPU: [Special] Intel(R) Core™ i7-950 3.06 GHz 8M Intel Smart Cache LGA1366
CS_FAN: Maximum Enermax 120MM Case Cooling Fans for selected case (Maximum Silent Operation) [+29] (500-1,200 RPM White Color with White LED Twister Bearing 8-14 dBA [+16])
FA_HDD: Vigor iSURF II Hard Disk Drive Cooling System [+21] (3 x Systems [+42])
FAN: CyberPower Xtreme Hydro Liquid Cooling Kit 360MM w/ Triple Fan(CPU & GPU Liquid Cool Capable, Extreme Overclocking Performance + Extreme Silent at 18dBA) [+93]
FLASHMEDIA: None
FLOPPY: None
FREEBIE_CU: FREE Game: Just Cause 2
FREEBIE_VC1: FREE Blacklight: Tango Down Coupon with purchase of ATI Radeon HD5670 video card or above
GLASSES: None
HDD: 120GB Corsair Force 120 Gaming MLC Solid State Disk [+260] (Single Hard Drive)
HDD2: 1TB SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD [+93] (Single Hard Drive)
IEEE_CARD: None
KEYBOARD: Xtreme Gear (Black Color) Multimedia/Internet USB Keyboard
LANSURGE: None
MB_ADDON: None
MEMORY: 6GB (2GBx3) DDR3/1866MHz Triple Channel Memory Module [+154] (Corsair Dominator)
MONITOR: None
MONITOR2: None
MONITOR3: None
MOTHERBOARD: (3-Way SLI Support) Asus Rampage III Extreme Intel X58 Chipset SLI/CrossFireX LGA1366 ATX Mainboard - Overclockable w/ 7.1 HD Audio, GbLAN, IEEE1394a, USB3.0, Bluetooth, SATA-III, RAID, 4 Gen2 PCIe, 1 PCIe X1, & 1 PCI [+248]
MOUSE: XtremeGear Optical USB 3 Buttons Gaming Mouse
MULTIVIEW: Non-SLI/Non-CrossFireX Mode Supports Multiple Monitors
NETWORK: Intel Pro Gigabite 10/100/1000 Network Card [+34]
NOISEREDUCE1: Sound Absorbing Foam on Side, Top And Bottom panels [+29]
NOISEREDUCE2: Power Supply Gasket [+5]
NOISEREDUCE3: Anti-Vibration Fan Mounts [+9]
OS: Microsoft(R) Windows(R) 7 Home Premium [+104] (64-bit Edition)
OVERCLOCK: Extreme OC (Extreme Overclock 20% or more) [+49]
POWERSUPPLY: * 1,000 Watts - CoolerMaster Silent Pro Gaming 80 Plus Power Supply [+161]
PRINTER: None
PRINTER_CABLE: None
RUSH: NO; READY TO SHIP IN 5~10 BUSINESS DAYS
SERVICE: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
SPEAKERS: None
TEMP: None
TVRC: None
USB: Built-in USB 2.0 Ports
USBFLASH: None
USBHD: None
USBX: NZXT Internal USB 6-PORT Expansion Module [+19]
VC_PHYSX: None
VIDEO: ATI Radeon HD 5870 1GB GDDR5 16X PCIe Video Card [+378] (Major Brand Powered by ATI)
VIDEO2: None
VIDEO3: None
WNC: None
_PRICE: (+2829)
_view_: d
----------------------------------------------------------------------
Coupon: SPRING0410 (5% Discount) $-141.45
SUBTOTAL $2,687.55
Sales Tax (N/A) $0.00
Shipping: UPS 3 Day $85.00
----------------------------------------------------------------------
GRAND TOTAL $2,772.55
When placing my order it gave me a ship date of 9-21-2010 which met my time frame needs. I went on to their website today to check my order status and it now had a ship date of 9-27-2010. This does not work for me as I needed the machine before then. I then tried to build the exact same computer on their site using the "same day shipping" option. I was able to build an identical machine not one component was different and this one had a ship date of 9-17-2010 which is 4 days sooner than my original ship date.
I called the customer support line to inquire about this discrepancy and to see if they could at least honor the original ship date. I explained to the rep what I just explained to you in the above and his response was "Do you think you are our only customer?" He didnt say im sorry sir or let me check on that, no he says do you think youre our only customer. I explained to him as calmly as I could that I was an irate customer and he should be trying to solve my problem and salvage my business not making smart ass comments. He said hold on and put me on hold and some other guy picks up who is named Steve who says he is the manager. This person treats me the same way the other rep did.
These people have absolutely no clue about customer service and do not deserve your business. The impression I got is that they are peon phone reps who take pleasure in treating customers badly because they are unhappy with their own miserable existence. I will not spend a dime with this company after this service. They act like this when I am within my rights to cancel the order imagine how they are after you cant ship the computer back to them. STAY AWAY, I never thought I would say this but they make Dell support look good. Now I will learn to build it myself. By the way I just added all of the same parts of their machine into my cart at Newegg.com and the total is about $300 less and I know I will get support from newegg.
CyberPower, Inc. -- Web Order#
CyberPower Sales Dept.
to me
show details Sep 12 (4 days ago)
Thank you for your order. Please save this email as your receipt. If you wish to check the status of your order, please go to our Order Status page at http://www.cyberpowerpc.com/orderstatus/
You have indicated that you accept the terms described in our warranty information. For your record, you can find the information at http://www.cyberpowerpc.com/cart/warranty.htm.
ORDER INFO:
===========
Order#:
Date: 9/12/2010 8:36:53 PM
SHIP TO:
========
BILL TO:
========
PAYMENT:
========
ADDITIONAL INFO:
================
Sales: none
Source: Search engine
COMMENTS/SPECIAL INSTRUCTIONS:
==============================
Please make sure the product works before shipping it out. Also please ship the windows 7 disc as well as a disk with any other software that will come pre-installed on the machine. The product will be returned if you fail to comply.
ITEMS:
======
Code: CFGI7Z $2,829.00 x 1 $2,829.00
CyberPower X58 Configurator (NO MONITOR)
http://www.cyberpowerpc.com/system/CyberPower_X58_Configurator/
*BASE_PRICE: [+825]
BLUETOOTH: None
BUNDLE: None
CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19]
CARE2: CoolerMaster Thermal Fusion 400 Extreme Performance CPU - Thermal Compound Optimized for Thermal Dissipation [+10]
CARE3: Professional Wiring for All WIRING Inside The System Chassis - Minimize Cable Exposure, Maximize Airflow in Your System [+19]
CAS: Corsair Obsidian Series 800D Full Tower Gaming Case [+197]
CASUPGRADE: 12in Liquid Neon Thunder Pattern Light [+15] (Green Color)
CD: 24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive (BLACK COLOR)
CD2: None
CPU: [Special] Intel(R) Core™ i7-950 3.06 GHz 8M Intel Smart Cache LGA1366
CS_FAN: Maximum Enermax 120MM Case Cooling Fans for selected case (Maximum Silent Operation) [+29] (500-1,200 RPM White Color with White LED Twister Bearing 8-14 dBA [+16])
FA_HDD: Vigor iSURF II Hard Disk Drive Cooling System [+21] (3 x Systems [+42])
FAN: CyberPower Xtreme Hydro Liquid Cooling Kit 360MM w/ Triple Fan(CPU & GPU Liquid Cool Capable, Extreme Overclocking Performance + Extreme Silent at 18dBA) [+93]
FLASHMEDIA: None
FLOPPY: None
FREEBIE_CU: FREE Game: Just Cause 2
FREEBIE_VC1: FREE Blacklight: Tango Down Coupon with purchase of ATI Radeon HD5670 video card or above
GLASSES: None
HDD: 120GB Corsair Force 120 Gaming MLC Solid State Disk [+260] (Single Hard Drive)
HDD2: 1TB SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD [+93] (Single Hard Drive)
IEEE_CARD: None
KEYBOARD: Xtreme Gear (Black Color) Multimedia/Internet USB Keyboard
LANSURGE: None
MB_ADDON: None
MEMORY: 6GB (2GBx3) DDR3/1866MHz Triple Channel Memory Module [+154] (Corsair Dominator)
MONITOR: None
MONITOR2: None
MONITOR3: None
MOTHERBOARD: (3-Way SLI Support) Asus Rampage III Extreme Intel X58 Chipset SLI/CrossFireX LGA1366 ATX Mainboard - Overclockable w/ 7.1 HD Audio, GbLAN, IEEE1394a, USB3.0, Bluetooth, SATA-III, RAID, 4 Gen2 PCIe, 1 PCIe X1, & 1 PCI [+248]
MOUSE: XtremeGear Optical USB 3 Buttons Gaming Mouse
MULTIVIEW: Non-SLI/Non-CrossFireX Mode Supports Multiple Monitors
NETWORK: Intel Pro Gigabite 10/100/1000 Network Card [+34]
NOISEREDUCE1: Sound Absorbing Foam on Side, Top And Bottom panels [+29]
NOISEREDUCE2: Power Supply Gasket [+5]
NOISEREDUCE3: Anti-Vibration Fan Mounts [+9]
OS: Microsoft(R) Windows(R) 7 Home Premium [+104] (64-bit Edition)
OVERCLOCK: Extreme OC (Extreme Overclock 20% or more) [+49]
POWERSUPPLY: * 1,000 Watts - CoolerMaster Silent Pro Gaming 80 Plus Power Supply [+161]
PRINTER: None
PRINTER_CABLE: None
RUSH: NO; READY TO SHIP IN 5~10 BUSINESS DAYS
SERVICE: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
SPEAKERS: None
TEMP: None
TVRC: None
USB: Built-in USB 2.0 Ports
USBFLASH: None
USBHD: None
USBX: NZXT Internal USB 6-PORT Expansion Module [+19]
VC_PHYSX: None
VIDEO: ATI Radeon HD 5870 1GB GDDR5 16X PCIe Video Card [+378] (Major Brand Powered by ATI)
VIDEO2: None
VIDEO3: None
WNC: None
_PRICE: (+2829)
_view_: d
----------------------------------------------------------------------
Coupon: SPRING0410 (5% Discount) $-141.45
SUBTOTAL $2,687.55
Sales Tax (N/A) $0.00
Shipping: UPS 3 Day $85.00
----------------------------------------------------------------------
GRAND TOTAL $2,772.55