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Need Help With Boot Problem

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August 8, 2011 3:26:26 PM

Hi!
I have a problem with my computer, I have this MotherBoard : ASUS M4A88TD V EVO USB3 and this CPU:
AMD Athlon II 6GB of Kingston 1333mhz ddr3 RAM.

The computer always worked correctly but a problem came up and I tried to install a new cpu cooler (Artic Cooling Freezer 13) The computer when this CPU cooler is installed just won't boot, the "MemOK" switch turns red and stays there, I trid to press it and stays flashing but just doens't boot. When I place my old stock AMD Cooler the computer boots just fine...

Please, whats going on?

Thanks in advance...

More about : boot problem

a c 717 V Motherboard
August 8, 2011 3:45:09 PM

Welcome to Tom's Forums! :) 

Three things:
1. I assume that you used Thermal Paste on top of the CPU,
2. I assume that NONE of it squeezed-out to the CPU pins,
3. I assume there's NO Metal <=> MOBO contact by screws, backplate, etc.

Also, IF you OVER-TIGHTENED then you can damage either or both the CPU <and/or> MOBO.
August 8, 2011 3:52:58 PM

jaquith said:
Welcome to Tom's Forums! :) 

Three things:
1. I assume that you used Thermal Paste on top of the CPU,
2. I assume that NONE of it squeezed-out to the CPU pins,
3. I assume there's NO Metal <=> MOBO contact by screws, backplate, etc.

Also, IF you OVER-TIGHTENED then you can damage either or both the CPU <and/or> MOBO.




Hi, thanks!
yes..
1. I used thermal paste artic cooling mx 4 a guess.
2. No the CPU is fine, it has all pins and everything in place.
3. The cooler didn't had a backplate with the package, the only backplate is the socket bracket, It has a steel blackplate and has 4 screws in it.




Related resources
a c 717 V Motherboard
August 8, 2011 4:08:43 PM

IF the problem started with the installation of the HSF then chances are that's the root of the problem ;)  Try the OEM HSF to rule-out the problem.
August 8, 2011 4:22:50 PM

yeah!
It works with the stock heatsink but with the new one doesn't.
I already know that the problem is the new cpu cooler, but how can a computer doesn't boot because of a heatsink?
Thats just so weird...
I have no ideia what to do and how to fix it, i'm just lost in this problem...
a c 717 V Motherboard
August 8, 2011 4:42:37 PM

Glad to hear! As I mentioned you do NOT want ANY MOBO <=> Metal contact. Get yourself some Plastic Washers ;) 

Example:
Screw -> | HSF Backplate | Plastic Washer | [MOBO] | Plastic Washer | Etc...
August 8, 2011 5:05:22 PM

but the blackplate is atached to the bracket from the motherboard, how can i get these plastic washers?
a c 717 V Motherboard
August 8, 2011 5:17:52 PM

HSF Backplate not to be confused with the MOBO fixed plate.

Screw ->| Plastic Washer | [MOBO] | Plastic Washer | Etc...
August 8, 2011 5:34:52 PM

yeah but the cooler doesn't have a backplate, the only one that exists is the Mobo plate.
August 8, 2011 6:51:10 PM

Thanks for the link.
The fan ins't dead because when the PC turns on she starts to spin.
The video is installation for intel socket... AMD is just put those clips in the bracket acording to manual...
a c 717 V Motherboard
August 8, 2011 7:12:08 PM

The video was to help with the wiring, I looked to an AMD video and couldn't find one work linking.
August 8, 2011 10:28:45 PM

thanks anyway, you've been very helpfull
:) 
a c 717 V Motherboard
August 8, 2011 11:46:13 PM

IF it works with the OEM and not with your or ANY aftermarket then try installing again, but be really careful not to touch anything with the HSF and don't over-tighten finger + 1/4~1/2 turn and make sure there's good contact with the CPU. That's all you can do.

If it fails again then 'try' connecting the HSF 'fan header' to another 3-pin 'fan header' port.
August 9, 2011 3:12:29 AM

Already tried that...
The computer boots sometimes...
but crashes and freezes.
The Mem OK switch only turns on... but the memory is Ok.
I don't get it...
Maybe the cooler is too heavy? is pulling the bracket and making the MB bend? I just don't know...
With OEM HSF it gets to 94º in prime 95.
I just can't get 55º in idle.
Is it possible that the bracket is making contact (steel -->MOBO) with the weight of the HSF??
a c 717 V Motherboard
August 10, 2011 1:20:26 AM

It doesn't seem like the HSF is properly seated ie installed. Had a migraine...

IMO - get a different HSF, maybe a Cooler Master 212+
August 10, 2011 1:30:18 AM

It is properly seated... I did everything acording to manual...
I just don't know if its a MB problem or HSF...
What could be wrong with a cooler?
But MB works with stock cooler...
Its just stupid...
August 10, 2011 2:13:01 AM

look

Do you think I should RMA the MotherBoard??
I'm not sure doing this is the right thing since it works great with stock cooler...
I'm just confused.
a c 717 V Motherboard
August 10, 2011 12:18:19 PM

IF the OEM HSF works <BUT> the Artic Cooling Freezer 13 fails then it's clear that 'something' is wrong with the Artic Cooling Freezer 13 HSF: 1. Installation, 2. Artic Cooling Freezer 13 itself.

RMA the Artic Cooling Freezer 13 for a 'different' HSF.
August 10, 2011 4:04:38 PM

I don't know if they will give me new one or other...
because its kinda scratchy, because of removing, installing, removing and so on...
a c 717 V Motherboard
August 10, 2011 4:14:38 PM

IF it's under warranty then 'scratchy' or not they 'should'.
August 10, 2011 4:15:20 PM

ok, I will try.
a c 717 V Motherboard
August 10, 2011 6:51:16 PM

Also IF any of those scratches cut into the 'Tubes' then the water stored in them will evaporate out. Inside the copper cooling tubes is wire/mesh and typically 'water' if the tubes are cut then poof no more cooling; the tubes themselves are useless without the heat/evaporation and cooling/condensation cycles.
August 25, 2011 7:56:49 PM

Hi, I sent the cooler to the store and they sad that wans't any problem with it, they would run some more tests and send it back to me...
I spent 10 euros to sent that plus 24 euros for the cooler...
I'm afraid it is a mb problem... but i can't explain why with stock cooler works perfectly...
August 25, 2011 7:58:37 PM

If when they send it to me still doesnt work i wil buy another a diferent cooler and try again, if fails i rma the mb...
!