Dell extortion

[anthrobtafoya]

Is it right for DELL to sell me my own information, that is stored on a bad hardrive under "warranty" with my information, which they will not replace until i pay 60.00 to retain my imformation

 

[Totempole]

Unfortunately yes. Unfair as it may seem, Dell is only required to replace the defective hard drive free of charge under warranty, not recover the data off of the faulty one. As with any storage media sold, companies are not liable for data loss, loss of income etc. in the event of failure.

If you don't want to retain your data, they can't force you to and therefore can't charge you, but If your data is important, they're well within their rights to do so.

Also, 60GBP is a pretty good price for data recovery from a faulty HDD IMO.

 

[jaguarskx]

It cost time and labor to recover data from a defective hard drive and the data may not be 100% recoverable.

Dell or any other computer brand or hard drive company is not responsible for recovering your data. Their warranties only cover the physical hard drive.

This is why it is a good idea to backup important data on to another hard drive or burn them on a DVD disc.

 

[jj463rd]

That's a pretty amazing low offer for data recovery.I remember watching a you tube video about a lady that was upset about her hard drive failure on a warrantied Apple Care Apple computer.For data recovery they wanted several thousands of U.S. dollars.They would of course replace her failed hard drive for free with no data recovery.
Here it is
http://www.youtube.com/watch?v=0dohuX9Ij38

 

[christop]

yeah that's kinda cheap.

 

[jf-amd]

That is a bargain. I would not categorize it as extortion, instead, I would call it a laziness tax because if you had been backing up data this thread would not exist.

 

[delluser1]

Dell uses outside contractors for data-recovery, the 60.00 is just probably an "evaluation" fee and recovery of any data would set you back quite a bit more.