New Build Freezing up - please help me troubleshoot

Hi I have recently purchased some new parts (part list below) from newegg and put together a new pc for myself. I have built a few before and was able to identify any issues and fix them, but this one is driving me crazy. When I start up it will intermittenly freeze not letting me do anything, but push power or reset. Sometimes it remains stable for a few hours or sometimes it will lock before windows finishes loading. I can usually force a freeze if I attempt to play a game like Starcraft II as well. Here is a list of what I have tried and my system specs. When it freezes I do not get a BSOD or anything in event viewer other than an unexpected shutdown error and a windows did not properly shut down last time critical event.

Troublebooting done so far:
I have ran memtest on each stick of RAM (1 stick for 4 and 1 for 6 hours) with no errors
flashed my BIOS
tried multiple reformats & installs
checked and no warnings in device manager
set BIOS RAM timings and voltage per memory specs
checked temps (usually under 35C)
checked for HD errors (none)
ran prime 95 and OCCT (CPU at 100% load) for multiple hours no problems
Swapped video card *** see below ***


My System spces:
1 Win 7 Pro 64 bit (upgrade from XP so fresh custom format and install)
1 AMD Phenom II x3 740 Black Edition
1 Cooler Master Hyper 212 Plus CPU cooler
1 LITE-ON CD/DVD Burner
1 MSI N460GTX CYCLONE 1GD5/OC GeForce GTX 460 (Fermi) 1GB 256-bit GDDR5 PCI Express 2.0 x16
1 GIGABYTE GA-790XTA-UD4 AM3 AMD 790X SATA 6Gb/s USB 3.0 ATX AMD Motherboard
1 OCZ ModXStream Pro OCZ700MXSP 700W Modular Active PFC Power Supply
1 Mushkin Enhanced Blackline 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600
1 LITE-ON SK-1688U/B Black USB Wired Standard Keyboard
1 Logitech MX 518 8 Buttons 1 x Wheel USB Wired Optical Gaming Mouse
1 SAMSUNG Spinpoint F3 HD103SJ 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
1 Thermaltake V3 Black Edition case

When I swapped my video card out with an older one I had (geforce 7800GTX) the pc ran fine so I was assuming it was a graphics card issue, but I also put the new card in another system and it ran fine as well. So I am starting to lean toward a Power Supply or Motherboard problem, but I do not know any good ways to test them. I do not have a meter to test power currently, but if need be I can get one (last one died a few months ago). The old graphics card has 1 6 pin power connector and the new one requires 2 6 pin connectors so I tried to run the old card in the new system off both connectors at different times in case one of those were bad. I was able to play games for a few hours without problems on each. I had 1 crash with the old card in the new system and the event viewer showed :
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007e (0xffffffffc0000005, 0xfffff88003d73ff3, 0xfffff88003bfa698, 0xfffff88003bf9f00). A dump was saved in: C:\Windows\Minidump\092210-14492-01.dmp. Report Id: 092210-14492-01.

Sorry so long, but I wanted to give you all the information and what all I tried. I am thinking about trying old Power Supply in my new system and new graphics card, but unfortunately I wont be able to do that until late tonight since I will be working. If someone has other ideas or knows more tests to run I may be able to do that while I am working.
Thanks for reading!
15 answers Last reply
More about build freezing troubleshoot
  1. Glad to see you tried the troubleshooting before posting man, and thanks for the wealth of information posted too
    'build' your system on this page http://www.thermaltake.outervision.com/ and it will give you an idea of what your system needs, might point out your psu as a weak spot, or rule it out,
    with your ram, I'd suggest trying to boot the system with each stick on its own, if there are any issues with one stick it should show up quite quickly, my gf's had a similar one on her pc, memtest said all was well on all her sticks but booting with one stick at a time showed a bad stick straight away.
    Moto
  2. Motopsychojdn said:
    Glad to see you tried the troubleshooting before posting man, and thanks for the wealth of information posted too
    'build' your system on this page http://www.thermaltake.outervision.com/ and it will give you an idea of what your system needs, might point out your psu as a weak spot, or rule it out,
    with your ram, I'd suggest trying to boot the system with each stick on its own, if there are any issues with one stick it should show up quite quickly, my gf's had a similar one on her pc, memtest said all was well on all her sticks but booting with one stick at a time showed a bad stick straight away.
    Moto



    Sorry I wasnt clear on the RAM, but I did run each one separately one for 4 hours and the other for at least 6 (I will modify the original post with this). I also went to that site and tried to select the closest to what I was using (rounding up to the next better) and it gave me 583W so capacity shouldnt be an issue if the PS is running properly. Thanks for the reply!
  3. psu result looks fine then, no worried there

    When I said about the ram, i didnt msan you'd ran memtest in some wrong way, I understood youd tested the sticks 'as per normal',

    I meant actually boot into windows on one stick, let the system try using it, memtest only tests a certain portion of your stick (the first 64kb iirc), whereas your running system will try to use as much of it as it can, I find my method a faster way of ruling out bad ram sticks,
    just to doublecheck though, your ram settings are all on auto? you might have to set your timings manually in bios if there is an issue there,
    off to work now, but I'll look in in the morning
    Moto
  4. I am having a very similar issue except that when I manually set my CPU and RAM timings and voltages I was able to achieve stable operation. Thankfully that seemed to have resolved the issue as I've been running OK for a week now after over a month of thinking I had a fix to realize the next day I was still out of luck.

    If it happens again I will test each stick individually on memtest and I will be watching for your results; good luck.
  5. Motopsychojdn said:
    psu result looks fine then, no worried there

    When I said about the ram, i didnt msan you'd ran memtest in some wrong way, I understood youd tested the sticks 'as per normal',

    I meant actually boot into windows on one stick, let the system try using it, memtest only tests a certain portion of your stick (the first 64kb iirc), whereas your running system will try to use as much of it as it can, I find my method a faster way of ruling out bad ram sticks,
    just to doublecheck though, your ram settings are all on auto? you might have to set your timings manually in bios if there is an issue there,
    off to work now, but I'll look in in the morning
    Moto



    I originally had the timings on Auto, but a few days ago I set them to Manual per the timings recommended by the RAM. When I did this the system seemed to be more stable for web browsing but would still crash quickly if I launched a game. I also went in and set the voltage on the RAM to manual and set that as well. I believe I did boot to windows fine on 1 stick after I tested Memtest each time, but will try again since I have adjusted the timings since then.
  6. I took the power supply out of my other PC (it is a power master 750W one) and installed it in my new PC and still got system freezing when attempting to play games. I downloaded Sandra to do some further testing but it kept locking up before I could get a report to finish. I will try again tomorrow. I am leaning toward motherboard issue, but at this point I feel like I am grasping. Any advice or help is appreciated.
    Thanks
  7. Ok, which bios revision have you got?
    and why did you flash the bios in the first place? not getting funny, just curious :)
    and if you recall, was the system running fine before you updated it?
    Moto
  8. I have version F3 which is the most recent one from Gigabyte's site for that board. I was having the same problems prior to flashing and I flashed to be sure it wasnt anything a quick BIOS update could handle.

    Here is some more info I was able to get from Sandra Lite before my PC crashed. If anyone would like a specific report ran I can try to get that as well, but the full reports are hard to get in without lockups causing me to restart.

    I didnt see where you could attach a file so here it is pasted below:
    SiSoftware Sandra

    Computer
    Manufacturer : Gigabyte
    Model : GA-790XTA-UD4
    ID : 30464336-31453934-44303438-FFFFFFFF

    Computer Chassis
    Manufacturer : Gigabyte
    Type : Desktop
    Can be locked : No

    Mainboard
    Manufacturer : Gigabyte
    Multi-Processor (MP) Support : No
    MPS Version : 1.40
    Model : GA-790XTA-UD4
    BIOS : 05/13/2010-RD780-SB750-7A66AG0QC-00
    Chipset : AMD RD780/RD790 ICP

    Computer Memory Controller
    Location : Mainboard
    Error Correction Capability : None
    Number of Memory Slots : 4
    Maximum Installable Memory : 16GB
    Bank0/1 - A0 : DIMM 2GB/64 @ 1.6GHz
    Bank2/3 - A1 : DIMM 2GB/64 @ 1.6GHz
    Bank4/5 - A2 : Empty
    Bank6/7 - A3 : Empty

    Chipset
    Model : ATI (AMD) RD780 GFX Dual Slot
    OEM Device Name : ATI (AMD) RD780 GFX Dual Slot
    Revision : A1
    Bus : HyperTransport
    Version : 3.00
    Front Side Bus Speed : 2x 2GHz (4GHz)
    Maximum FSB Speed : 2x 2.6GHz (5.2GHz)
    In/Out Width : 16-bit / 16-bit
    Maximum Bus Bandwidth : 15.7GB/s
    Maximum Power : 12.00W

    Chipset
    Model : AMD F10h Athlon 64/Opteron/Sempron HT Hub
    Revision : A1
    Bus : HyperTransport
    Version : 3.00
    Front Side Bus Speed : 2x 2GHz (4GHz)
    Maximum FSB Speed : 2x 2.6GHz (5.2GHz)
    In/Out Width : 16-bit / 16-bit
    I/O Queue Depth : 12 request(s)
    Maximum Bus Bandwidth : 15.7GB/s

    Chipset 2 Hub Interface
    Type : HyperTransport
    Version : 3.00
    In/Out Width : 16-bit / 16-bit
    Multiplier : 10x
    Speed : 2x 2GHz (4GHz)

    Logical/Chipset Memory Banks
    Bank 0 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
    Bank 1 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
    Bank 8 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
    Bank 9 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
    Supported Memory Types : ECC DIMM Registered DDR2 DDR3 ChipKill
    Channels : 2
    Bank Interleave : 2-way
    Memory Bus Speed : 2x 804MHz (1.6GHz)
    Multiplier : 4x
    Width : 64-bit
    Integrated in Processor : Yes
    Cores per Memory Controller : 3 Unit(s)
    Refresh Rate : 7.80µs
    Power Save Mode : No
    Fixed Hole Present : No
    Maximum Memory Bus Bandwidth : 25.13GB/s

    APIC 1
    Version : 2.01
    Maximum Interrupts : 24
    IRQ Handler Engaged : Yes
    Enhanced Support : Yes

    Memory Module
    Manufacturer : Mushkin
    Model : 991782 996782
    Type : 2GB DIMM DDR3
    Technology : 8x(1024Mx8)
    Speed : PC3-12800U DDR3-1334
    Standard Timings : 9-9-9-24 4-33-10-5
    Version : 1.00
    Timing @ 444MHz : 6-6-6-16 3-22-7-3
    Timing @ 593MHz : 8-8-8-21 4-29-9-4
    Timing @ 667MHz : 9-9-9-24 4-33-10-5
    Enhanced Performance Profiles : Yes
    Profile @ 800MHz: Optimal : 7-9-7-24 4-32-10-6 0T 1.6V

    Memory Module
    Manufacturer : Mushkin
    Model : 991782 996782
    Type : 2GB DIMM DDR3
    Technology : 8x(1024Mx8)
    Speed : PC3-12800U DDR3-1334
    Standard Timings : 9-9-9-24 4-33-10-5
    Version : 1.00
    Timing @ 444MHz : 6-6-6-16 3-22-7-3
    Timing @ 593MHz : 8-8-8-21 4-29-9-4
    Timing @ 667MHz : 9-9-9-24 4-33-10-5
    Enhanced Performance Profiles : Yes
    Profile @ 800MHz: Optimal : 7-9-7-24 4-32-10-6 0T 1.6V

    Environment Sensors 1
    Model : ITE IT8720F LPC
    Version : 8.00
    Mainboard Specific Support : No

    Environment Sensors 2
    Model : AMD K8 F10 CPU [P0]
    Version : 4.02
    Mainboard Specific Support : No

    Temperature Sensor(s)
    Board Temperature : 33.00°C
    CPU 1 Temperature : 22.63°C td
    CPU 2/Aux Temperature : 31.00°C

    Cooling Device(s)
    Auto Fan Speed Control : No
    System Fan 1 : 110rpm
    CPU 1 Fan : 11066rpm
    CPU 2/Aux Fan : 3082rpm

    Voltage Sensor(s)
    CPU 1 DC Line : 0.96V
    CPU 2/Aux DC Line : 1.65V
    +3.3V DC Line : 3.38V
    +5V DC Line : 5.00V
    +12V DC Line : 12.29V
    -12V DC Line : -7.51V
    Standby DC Line : 3.63V
    Battery DC Line : 3.12V

    System Bus(es) on Hub 1
    Version : 2.30
    System Bus 0 : PCI
    System Bus 1 : PCIe 2.00 x16 2.5Gbps
    System Bus 2 : PCIe 2.00 x1 5Gbps
    System Bus 3 : PCIe 2.00 x1 2.5Gbps
    System Bus 4 : PCIe 2.00 x1 5Gbps
    System Bus 5 : PCIe 2.00 x1 2.5Gbps
    System Bus 6 : PCI

    LPC Hub Controller 1
    Model : Giga-Byte IXP SB600 SMBUS Controller
    OEM Device Name : ATI (AMD) IXP SB600 SMBUS Controller
    Revision : D13
    ACPI Power Management Enabled : Yes
    High Precision Timer Support : Yes
    High Precision Timer Enabled : No

    LPC Hub Controller 2
    Model : ATI (AMD) SB700 LPC host controller
    OEM Device Name : ATI (AMD) SB700 LPC host controller
    Revision : A1

    LPC Legacy Controller 1
    Type : ITE IT8720F
    Version : 0.20
    Number of Enabled Devices : 4

    Disk Controller
    Model : Giga-Byte SB700 SATA Controller [IDE mode]
    OEM Device Name : ATI (AMD) SB700 SATA Controller [IDE mode]
    Interface : ATA
    Revision : A1
    Channels : 4

    Disk Controller
    Model : Giga-Byte SB700 IDE
    OEM Device Name : ATI (AMD) SB700 IDE
    Interface : ATA
    Revision : A1
    Channels : 4

    Disk Controller
    Model : Giga-Byte 91A3h
    OEM Device Name : 6987 91A3h
    Interface : ATA
    Revision : B2
    Channels : 4

    Disk Controller
    Model : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
    OEM Device Name : Jmicron JMB36X PCIE-to-SATAII/IDE RAID Controller
    Interface : ATA
    Revision : A4
    Channels : 4

    Audio Device
    Model : Giga-Byte IXP SB600 High Definition Audio Controller
    OEM Device Name : ATI (AMD) IXP SB600 High Definition Audio Controller
    Revision : A1
    Type : HD (High-Definition) Audio
    Version : 1.00
    Number of In / Out / Bi-Directional Streams : 4 / 4 / 0
    Number of Serial Data Streams : 1

    Audio Codec
    Model : Realtek Semiconductor High Definition Audio
    Revision : A5
    Version : 1.00
    Audio Channels : 14

    Audio Device
    Model : MSI 0BEBh
    OEM Device Name : nVidia 0BEBh
    Revision : K2
    Type : HD (High-Definition) Audio
    Version : 1.00
    Number of In / Out / Bi-Directional Streams : 4 / 2 / 0
    Number of Serial Data Streams : 2

    Audio Codec
    Model : nVidia 0012h
    Revision : A1
    Version : 1.00

    Audio Codec
    Model : nVidia 0012h
    Revision : A1
    Version : 1.00

    Audio Codec
    Model : nVidia 0012h
    Revision : A1
    Version : 1.00

    USB Controller 1
    Model : Giga-Byte SB700 USB OHCI0 Controller
    OEM Device Name : ATI (AMD) SB700 USB OHCI0 Controller
    Revision : A1
    Version : 1.00
    Interface : OHCI
    Channels : 3
    Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
    Legacy Emulation Enabled : No

    USB Controller 2
    Model : Giga-Byte SB700 USB OHCI1 Controller
    OEM Device Name : ATI (AMD) SB700 USB OHCI1 Controller
    Revision : A1
    Version : 1.00
    Interface : OHCI
    Channels : 3
    Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
    Legacy Emulation Enabled : No

    USB Controller 3
    Model : Giga-Byte SB700 USB EHCI Controller
    OEM Device Name : ATI (AMD) SB700 USB EHCI Controller
    Revision : A1
    Version : 2.00
    Specification : 1.00
    Interface : EHCI
    Channels : 6
    Companion Controllers : 2
    Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
    Addressing Support : 32-bit
    Legacy Emulation Enabled : No

    USB Controller 4
    Model : Giga-Byte SB700 USB OHCI0 Controller
    OEM Device Name : ATI (AMD) SB700 USB OHCI0 Controller
    Revision : A1
    Version : 1.00
    Interface : OHCI
    Channels : 3
    Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
    Legacy Emulation Enabled : No

    USB Controller 5
    Model : Giga-Byte SB700 USB OHCI1 Controller
    OEM Device Name : ATI (AMD) SB700 USB OHCI1 Controller
    Revision : A1
    Version : 1.00
    Interface : OHCI
    Channels : 3
    Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
    Legacy Emulation Enabled : No

    USB Controller 6
    Model : Giga-Byte SB700 USB EHCI Controller
    OEM Device Name : ATI (AMD) SB700 USB EHCI Controller
    Revision : A1
    Version : 2.00
    Specification : 1.00
    Interface : EHCI
    Channels : 6
    Companion Controllers : 2
    Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
    Addressing Support : 32-bit
    Legacy Emulation Enabled : No

    USB Controller 7
    Model : Giga-Byte SB700 USB OHCI2 Controller
    OEM Device Name : ATI (AMD) SB700 USB OHCI2 Controller
    Revision : A1
    Version : 1.00
    Interface : OHCI
    Channels : 2
    Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
    Legacy Emulation Enabled : No

    FireWire/1394 Controller 1
    Model : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
    OEM Device Name : TI TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
    Revision : A1
    Version : 1.10
    Interface : OHCI
    Enhanced Support : Yes
    Speed : 400MHz

    SMBus/i2c Controller 1
    Model : ATI SB600 SMBus
    Specification : 2.00
    Advanced TCO Mode Enabled : Yes
    Slave Device Enabled : No
    PEC Support : No
    Speed : 94kHz

    SMBus/i2c Controller 2
    Model : ATI AFS SMBus
    Specification : 1.00
    Advanced TCO Mode Enabled : No
    Slave Device Enabled : No
    PEC Support : No
    Speed : 10kHz

    Expansion Slot(s)
    PCI (7h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
    PCI (6h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
    PCI (8h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
    PCI Express x16 : PCIe x16 +3.3V
    PCI Express x16 : PCIe x16 +3.3V
    PCI Express x1 : PCIe x1 +3.3V
    PCI Express x1 : PCIe x1 +3.3V

    Port Connector(s)
    PRIMARY IDE : ATA
    FDD : 8251 FIFO / Floppy Disk
    COM1 : Serial Port 16450 / 9 Pin Dual Inline / DB-9 pin male
    Keyboard : Keyboard / PS/2
    PS/2 Mouse - No Detected : Mouse / PS/2 / PS/2
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB
    USB : USB / USB

    Performance Tips
    Notice 224 : SMBIOS/DMI information may be inaccurate.
    Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
    Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
    Tip 2546 : Large memory modules should be ECC/Parity.
    Warning 2519 : One of the system fans has failed or is spinning too slowly.
    Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
  9. Im looking at the tips/warnings and thinking more and more its ram related, not sure about your fan warning but I'd check it out as well, double click them, go into the tips section and see what advice it gives you, Im running out of ideas :P
    Moto
  10. I double clicked the tips and they just said I could add more RAM if I wanted or I should replace my RAM with ECC or parity RAM. I can swap it for RAM in my other system and see what happens, but keep in mind this system worked fine with my old graphics card and my new card worked fine in my old system. This build has been driving me crazy. The fan that it says is running slow isnt really running that slow, but it only had a 3 pin connector and lacked the 4th pin for speed control. That fan was an fan I added to the system after it was built for an extra air intake in the front.
  11. if you have known good ram to swap out,try that,
    other than that option I'm out of ideas sorry man
    :(
    Moto
  12. My other PC's RAM must have been older than I thought since it wouldnt fit. I dont think it is an RAM issue though to be honest since they both past memtests and I am able to run stress tests with Prime 95 and OCCT. I am going to see if a buddy will let me try the graphics card in his PC and see how it runs there. His was built this year and can work it out more then my old pc did. Thanks again for your time on this one and I will be sure to keep this updated even if I dont get other people chiming in. That way if anyone has a similar issue hopefully it will be some help.
  13. Cool, I hope it gets sorted ok man
    Moto
  14. Just an FYI video card didnt fit in buddies PC so struck out there. Still trying to find a solution, but I have had no luck lately. Will repost when I have something to share.
  15. I sent my video card back to the manufacturer to have it checked out. I really hope it is it since the old card works in this new build and most lockups are when I attempt to play games. Unfortunately I will not know more until after they respond.
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