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New Build Freezing up - please help me troubleshoot

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September 23, 2010 6:29:09 PM

Hi I have recently purchased some new parts (part list below) from newegg and put together a new pc for myself. I have built a few before and was able to identify any issues and fix them, but this one is driving me crazy. When I start up it will intermittenly freeze not letting me do anything, but push power or reset. Sometimes it remains stable for a few hours or sometimes it will lock before windows finishes loading. I can usually force a freeze if I attempt to play a game like Starcraft II as well. Here is a list of what I have tried and my system specs. When it freezes I do not get a BSOD or anything in event viewer other than an unexpected shutdown error and a windows did not properly shut down last time critical event.

Troublebooting done so far:
I have ran memtest on each stick of RAM (1 stick for 4 and 1 for 6 hours) with no errors
flashed my BIOS
tried multiple reformats & installs
checked and no warnings in device manager
set BIOS RAM timings and voltage per memory specs
checked temps (usually under 35C)
checked for HD errors (none)
ran prime 95 and OCCT (CPU at 100% load) for multiple hours no problems
Swapped video card *** see below ***


My System spces:
1 Win 7 Pro 64 bit (upgrade from XP so fresh custom format and install)
1 AMD Phenom II x3 740 Black Edition
1 Cooler Master Hyper 212 Plus CPU cooler
1 LITE-ON CD/DVD Burner
1 MSI N460GTX CYCLONE 1GD5/OC GeForce GTX 460 (Fermi) 1GB 256-bit GDDR5 PCI Express 2.0 x16
1 GIGABYTE GA-790XTA-UD4 AM3 AMD 790X SATA 6Gb/s USB 3.0 ATX AMD Motherboard
1 OCZ ModXStream Pro OCZ700MXSP 700W Modular Active PFC Power Supply
1 Mushkin Enhanced Blackline 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600
1 LITE-ON SK-1688U/B Black USB Wired Standard Keyboard
1 Logitech MX 518 8 Buttons 1 x Wheel USB Wired Optical Gaming Mouse
1 SAMSUNG Spinpoint F3 HD103SJ 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
1 Thermaltake V3 Black Edition case

When I swapped my video card out with an older one I had (geforce 7800GTX) the pc ran fine so I was assuming it was a graphics card issue, but I also put the new card in another system and it ran fine as well. So I am starting to lean toward a Power Supply or Motherboard problem, but I do not know any good ways to test them. I do not have a meter to test power currently, but if need be I can get one (last one died a few months ago). The old graphics card has 1 6 pin power connector and the new one requires 2 6 pin connectors so I tried to run the old card in the new system off both connectors at different times in case one of those were bad. I was able to play games for a few hours without problems on each. I had 1 crash with the old card in the new system and the event viewer showed :
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007e (0xffffffffc0000005, 0xfffff88003d73ff3, 0xfffff88003bfa698, 0xfffff88003bf9f00). A dump was saved in: C:\Windows\Minidump\092210-14492-01.dmp. Report Id: 092210-14492-01.

Sorry so long, but I wanted to give you all the information and what all I tried. I am thinking about trying old Power Supply in my new system and new graphics card, but unfortunately I wont be able to do that until late tonight since I will be working. If someone has other ideas or knows more tests to run I may be able to do that while I am working.
Thanks for reading!
a b B Homebuilt system
September 23, 2010 6:37:15 PM

Glad to see you tried the troubleshooting before posting man, and thanks for the wealth of information posted too
'build' your system on this page http://www.thermaltake.outervision.com/ and it will give you an idea of what your system needs, might point out your psu as a weak spot, or rule it out,
with your ram, I'd suggest trying to boot the system with each stick on its own, if there are any issues with one stick it should show up quite quickly, my gf's had a similar one on her pc, memtest said all was well on all her sticks but booting with one stick at a time showed a bad stick straight away.
Moto
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September 23, 2010 7:45:08 PM

Motopsychojdn said:
Glad to see you tried the troubleshooting before posting man, and thanks for the wealth of information posted too
'build' your system on this page http://www.thermaltake.outervision.com/ and it will give you an idea of what your system needs, might point out your psu as a weak spot, or rule it out,
with your ram, I'd suggest trying to boot the system with each stick on its own, if there are any issues with one stick it should show up quite quickly, my gf's had a similar one on her pc, memtest said all was well on all her sticks but booting with one stick at a time showed a bad stick straight away.
Moto



Sorry I wasnt clear on the RAM, but I did run each one separately one for 4 hours and the other for at least 6 (I will modify the original post with this). I also went to that site and tried to select the closest to what I was using (rounding up to the next better) and it gave me 583W so capacity shouldnt be an issue if the PS is running properly. Thanks for the reply!
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Related resources
a b B Homebuilt system
September 23, 2010 7:56:20 PM

psu result looks fine then, no worried there

When I said about the ram, i didnt msan you'd ran memtest in some wrong way, I understood youd tested the sticks 'as per normal',

I meant actually boot into windows on one stick, let the system try using it, memtest only tests a certain portion of your stick (the first 64kb iirc), whereas your running system will try to use as much of it as it can, I find my method a faster way of ruling out bad ram sticks,
just to doublecheck though, your ram settings are all on auto? you might have to set your timings manually in bios if there is an issue there,
off to work now, but I'll look in in the morning
Moto
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September 23, 2010 8:16:20 PM

I am having a very similar issue except that when I manually set my CPU and RAM timings and voltages I was able to achieve stable operation. Thankfully that seemed to have resolved the issue as I've been running OK for a week now after over a month of thinking I had a fix to realize the next day I was still out of luck.

If it happens again I will test each stick individually on memtest and I will be watching for your results; good luck.
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September 23, 2010 8:19:29 PM

Motopsychojdn said:
psu result looks fine then, no worried there

When I said about the ram, i didnt msan you'd ran memtest in some wrong way, I understood youd tested the sticks 'as per normal',

I meant actually boot into windows on one stick, let the system try using it, memtest only tests a certain portion of your stick (the first 64kb iirc), whereas your running system will try to use as much of it as it can, I find my method a faster way of ruling out bad ram sticks,
just to doublecheck though, your ram settings are all on auto? you might have to set your timings manually in bios if there is an issue there,
off to work now, but I'll look in in the morning
Moto



I originally had the timings on Auto, but a few days ago I set them to Manual per the timings recommended by the RAM. When I did this the system seemed to be more stable for web browsing but would still crash quickly if I launched a game. I also went in and set the voltage on the RAM to manual and set that as well. I believe I did boot to windows fine on 1 stick after I tested Memtest each time, but will try again since I have adjusted the timings since then.
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September 24, 2010 6:48:19 AM

I took the power supply out of my other PC (it is a power master 750W one) and installed it in my new PC and still got system freezing when attempting to play games. I downloaded Sandra to do some further testing but it kept locking up before I could get a report to finish. I will try again tomorrow. I am leaning toward motherboard issue, but at this point I feel like I am grasping. Any advice or help is appreciated.
Thanks
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a b B Homebuilt system
September 24, 2010 7:00:07 AM

Ok, which bios revision have you got?
and why did you flash the bios in the first place? not getting funny, just curious :) 
and if you recall, was the system running fine before you updated it?
Moto
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September 24, 2010 3:02:31 PM

I have version F3 which is the most recent one from Gigabyte's site for that board. I was having the same problems prior to flashing and I flashed to be sure it wasnt anything a quick BIOS update could handle.

Here is some more info I was able to get from Sandra Lite before my PC crashed. If anyone would like a specific report ran I can try to get that as well, but the full reports are hard to get in without lockups causing me to restart.

I didnt see where you could attach a file so here it is pasted below:
SiSoftware Sandra

Computer
Manufacturer : Gigabyte
Model : GA-790XTA-UD4
ID : 30464336-31453934-44303438-FFFFFFFF

Computer Chassis
Manufacturer : Gigabyte
Type : Desktop
Can be locked : No

Mainboard
Manufacturer : Gigabyte
Multi-Processor (MP) Support : No
MPS Version : 1.40
Model : GA-790XTA-UD4
BIOS : 05/13/2010-RD780-SB750-7A66AG0QC-00
Chipset : AMD RD780/RD790 ICP

Computer Memory Controller
Location : Mainboard
Error Correction Capability : None
Number of Memory Slots : 4
Maximum Installable Memory : 16GB
Bank0/1 - A0 : DIMM 2GB/64 @ 1.6GHz
Bank2/3 - A1 : DIMM 2GB/64 @ 1.6GHz
Bank4/5 - A2 : Empty
Bank6/7 - A3 : Empty

Chipset
Model : ATI (AMD) RD780 GFX Dual Slot
OEM Device Name : ATI (AMD) RD780 GFX Dual Slot
Revision : A1
Bus : HyperTransport
Version : 3.00
Front Side Bus Speed : 2x 2GHz (4GHz)
Maximum FSB Speed : 2x 2.6GHz (5.2GHz)
In/Out Width : 16-bit / 16-bit
Maximum Bus Bandwidth : 15.7GB/s
Maximum Power : 12.00W

Chipset
Model : AMD F10h Athlon 64/Opteron/Sempron HT Hub
Revision : A1
Bus : HyperTransport
Version : 3.00
Front Side Bus Speed : 2x 2GHz (4GHz)
Maximum FSB Speed : 2x 2.6GHz (5.2GHz)
In/Out Width : 16-bit / 16-bit
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 15.7GB/s

Chipset 2 Hub Interface
Type : HyperTransport
Version : 3.00
In/Out Width : 16-bit / 16-bit
Multiplier : 10x
Speed : 2x 2GHz (4GHz)

Logical/Chipset Memory Banks
Bank 0 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
Bank 1 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
Bank 8 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
Bank 9 : 1GB DIMM DDR3 7-9-7-24 4-33-9-5 2T
Supported Memory Types : ECC DIMM Registered DDR2 DDR3 ChipKill
Channels : 2
Bank Interleave : 2-way
Memory Bus Speed : 2x 804MHz (1.6GHz)
Multiplier : 4x
Width : 64-bit
Integrated in Processor : Yes
Cores per Memory Controller : 3 Unit(s)
Refresh Rate : 7.80µs
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 25.13GB/s

APIC 1
Version : 2.01
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module
Manufacturer : Mushkin
Model : 991782 996782
Type : 2GB DIMM DDR3
Technology : 8x(1024Mx8)
Speed : PC3-12800U DDR3-1334
Standard Timings : 9-9-9-24 4-33-10-5
Version : 1.00
Timing @ 444MHz : 6-6-6-16 3-22-7-3
Timing @ 593MHz : 8-8-8-21 4-29-9-4
Timing @ 667MHz : 9-9-9-24 4-33-10-5
Enhanced Performance Profiles : Yes
Profile @ 800MHz: Optimal : 7-9-7-24 4-32-10-6 0T 1.6V

Memory Module
Manufacturer : Mushkin
Model : 991782 996782
Type : 2GB DIMM DDR3
Technology : 8x(1024Mx8)
Speed : PC3-12800U DDR3-1334
Standard Timings : 9-9-9-24 4-33-10-5
Version : 1.00
Timing @ 444MHz : 6-6-6-16 3-22-7-3
Timing @ 593MHz : 8-8-8-21 4-29-9-4
Timing @ 667MHz : 9-9-9-24 4-33-10-5
Enhanced Performance Profiles : Yes
Profile @ 800MHz: Optimal : 7-9-7-24 4-32-10-6 0T 1.6V

Environment Sensors 1
Model : ITE IT8720F LPC
Version : 8.00
Mainboard Specific Support : No

Environment Sensors 2
Model : AMD K8 F10 CPU [P0]
Version : 4.02
Mainboard Specific Support : No

Temperature Sensor(s)
Board Temperature : 33.00°C
CPU 1 Temperature : 22.63°C td
CPU 2/Aux Temperature : 31.00°C

Cooling Device(s)
Auto Fan Speed Control : No
System Fan 1 : 110rpm
CPU 1 Fan : 11066rpm
CPU 2/Aux Fan : 3082rpm

Voltage Sensor(s)
CPU 1 DC Line : 0.96V
CPU 2/Aux DC Line : 1.65V
+3.3V DC Line : 3.38V
+5V DC Line : 5.00V
+12V DC Line : 12.29V
-12V DC Line : -7.51V
Standby DC Line : 3.63V
Battery DC Line : 3.12V

System Bus(es) on Hub 1
Version : 2.30
System Bus 0 : PCI
System Bus 1 : PCIe 2.00 x16 2.5Gbps
System Bus 2 : PCIe 2.00 x1 5Gbps
System Bus 3 : PCIe 2.00 x1 2.5Gbps
System Bus 4 : PCIe 2.00 x1 5Gbps
System Bus 5 : PCIe 2.00 x1 2.5Gbps
System Bus 6 : PCI

LPC Hub Controller 1
Model : Giga-Byte IXP SB600 SMBUS Controller
OEM Device Name : ATI (AMD) IXP SB600 SMBUS Controller
Revision : D13
ACPI Power Management Enabled : Yes
High Precision Timer Support : Yes
High Precision Timer Enabled : No

LPC Hub Controller 2
Model : ATI (AMD) SB700 LPC host controller
OEM Device Name : ATI (AMD) SB700 LPC host controller
Revision : A1

LPC Legacy Controller 1
Type : ITE IT8720F
Version : 0.20
Number of Enabled Devices : 4

Disk Controller
Model : Giga-Byte SB700 SATA Controller [IDE mode]
OEM Device Name : ATI (AMD) SB700 SATA Controller [IDE mode]
Interface : ATA
Revision : A1
Channels : 4

Disk Controller
Model : Giga-Byte SB700 IDE
OEM Device Name : ATI (AMD) SB700 IDE
Interface : ATA
Revision : A1
Channels : 4

Disk Controller
Model : Giga-Byte 91A3h
OEM Device Name : 6987 91A3h
Interface : ATA
Revision : B2
Channels : 4

Disk Controller
Model : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
OEM Device Name : Jmicron JMB36X PCIE-to-SATAII/IDE RAID Controller
Interface : ATA
Revision : A4
Channels : 4

Audio Device
Model : Giga-Byte IXP SB600 High Definition Audio Controller
OEM Device Name : ATI (AMD) IXP SB600 High Definition Audio Controller
Revision : A1
Type : HD (High-Definition) Audio
Version : 1.00
Number of In / Out / Bi-Directional Streams : 4 / 4 / 0
Number of Serial Data Streams : 1

Audio Codec
Model : Realtek Semiconductor High Definition Audio
Revision : A5
Version : 1.00
Audio Channels : 14

Audio Device
Model : MSI 0BEBh
OEM Device Name : nVidia 0BEBh
Revision : K2
Type : HD (High-Definition) Audio
Version : 1.00
Number of In / Out / Bi-Directional Streams : 4 / 2 / 0
Number of Serial Data Streams : 2

Audio Codec
Model : nVidia 0012h
Revision : A1
Version : 1.00

Audio Codec
Model : nVidia 0012h
Revision : A1
Version : 1.00

Audio Codec
Model : nVidia 0012h
Revision : A1
Version : 1.00

USB Controller 1
Model : Giga-Byte SB700 USB OHCI0 Controller
OEM Device Name : ATI (AMD) SB700 USB OHCI0 Controller
Revision : A1
Version : 1.00
Interface : OHCI
Channels : 3
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Giga-Byte SB700 USB OHCI1 Controller
OEM Device Name : ATI (AMD) SB700 USB OHCI1 Controller
Revision : A1
Version : 1.00
Interface : OHCI
Channels : 3
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Giga-Byte SB700 USB EHCI Controller
OEM Device Name : ATI (AMD) SB700 USB EHCI Controller
Revision : A1
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 6
Companion Controllers : 2
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 32-bit
Legacy Emulation Enabled : No

USB Controller 4
Model : Giga-Byte SB700 USB OHCI0 Controller
OEM Device Name : ATI (AMD) SB700 USB OHCI0 Controller
Revision : A1
Version : 1.00
Interface : OHCI
Channels : 3
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Giga-Byte SB700 USB OHCI1 Controller
OEM Device Name : ATI (AMD) SB700 USB OHCI1 Controller
Revision : A1
Version : 1.00
Interface : OHCI
Channels : 3
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 6
Model : Giga-Byte SB700 USB EHCI Controller
OEM Device Name : ATI (AMD) SB700 USB EHCI Controller
Revision : A1
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 6
Companion Controllers : 2
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 32-bit
Legacy Emulation Enabled : No

USB Controller 7
Model : Giga-Byte SB700 USB OHCI2 Controller
OEM Device Name : ATI (AMD) SB700 USB OHCI2 Controller
Revision : A1
Version : 1.00
Interface : OHCI
Channels : 2
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
OEM Device Name : TI TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
Revision : A1
Version : 1.10
Interface : OHCI
Enhanced Support : Yes
Speed : 400MHz

SMBus/i2c Controller 1
Model : ATI SB600 SMBus
Specification : 2.00
Advanced TCO Mode Enabled : Yes
Slave Device Enabled : No
PEC Support : No
Speed : 94kHz

SMBus/i2c Controller 2
Model : ATI AFS SMBus
Specification : 1.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : No
PEC Support : No
Speed : 10kHz

Expansion Slot(s)
PCI (7h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
PCI (6h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
PCI (8h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
PCI Express x16 : PCIe x16 +3.3V
PCI Express x16 : PCIe x16 +3.3V
PCI Express x1 : PCIe x1 +3.3V
PCI Express x1 : PCIe x1 +3.3V

Port Connector(s)
PRIMARY IDE : ATA
FDD : 8251 FIFO / Floppy Disk
COM1 : Serial Port 16450 / 9 Pin Dual Inline / DB-9 pin male
Keyboard : Keyboard / PS/2
PS/2 Mouse - No Detected : Mouse / PS/2 / PS/2
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB
USB : USB / USB

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Warning 2519 : One of the system fans has failed or is spinning too slowly.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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a b B Homebuilt system
September 24, 2010 3:09:14 PM

Im looking at the tips/warnings and thinking more and more its ram related, not sure about your fan warning but I'd check it out as well, double click them, go into the tips section and see what advice it gives you, Im running out of ideas :p 
Moto
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September 24, 2010 4:54:49 PM

I double clicked the tips and they just said I could add more RAM if I wanted or I should replace my RAM with ECC or parity RAM. I can swap it for RAM in my other system and see what happens, but keep in mind this system worked fine with my old graphics card and my new card worked fine in my old system. This build has been driving me crazy. The fan that it says is running slow isnt really running that slow, but it only had a 3 pin connector and lacked the 4th pin for speed control. That fan was an fan I added to the system after it was built for an extra air intake in the front.
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a b B Homebuilt system
September 24, 2010 4:57:37 PM

if you have known good ram to swap out,try that,
other than that option I'm out of ideas sorry man
:( 
Moto
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September 25, 2010 10:21:21 AM

My other PC's RAM must have been older than I thought since it wouldnt fit. I dont think it is an RAM issue though to be honest since they both past memtests and I am able to run stress tests with Prime 95 and OCCT. I am going to see if a buddy will let me try the graphics card in his PC and see how it runs there. His was built this year and can work it out more then my old pc did. Thanks again for your time on this one and I will be sure to keep this updated even if I dont get other people chiming in. That way if anyone has a similar issue hopefully it will be some help.
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a b B Homebuilt system
September 25, 2010 11:18:50 AM

Cool, I hope it gets sorted ok man
Moto
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October 2, 2010 1:10:48 AM

Just an FYI video card didnt fit in buddies PC so struck out there. Still trying to find a solution, but I have had no luck lately. Will repost when I have something to share.
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October 11, 2010 9:40:35 PM

I sent my video card back to the manufacturer to have it checked out. I really hope it is it since the old card works in this new build and most lockups are when I attempt to play games. Unfortunately I will not know more until after they respond.
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!