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BFG going out of business?

Last response: in Graphics & Displays
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August 20, 2010 3:03:13 AM

I recently tried to submit a request for an RMA, for a defective BFG GF 9800 GTX graphics card and was basically told by their CSR that the company will not offer or Honor any more RMA's for any of their products. Anyone have any idea what is going on with this company?

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August 20, 2010 3:06:41 AM

poidragon said:
I recently tried to submit a request for an RMA, for a defective BFG GF 9800 GTX graphics card and was basically told by their CSR that the company will not offer or Honor any more RMA's for any of their products. Anyone have any idea what is going on with this company?



Original message from BFG Rep:

Erin K. Smith,



BFG Technologies, Inc. is winding down and liquidating its business.
Unfortunately our major supplier would not support our business. As a result we
are unable to setup or process any new RMAs for BFG products.

If you have an existing RMA, have already sent your product in, and have not
received a product back yet, please call our customer service department as soon
as possible at 866.234.3499, Monday through Friday, 9am-5pm CST.

If you have a technical support issue not involving an RMA, please email
support@bfgfixx.com instead.

We apologize for the inconvenience.

Thank You,
BFG RMA Department


So what do their customers do now? or are we SoL?
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a c 103 U Graphics card
August 20, 2010 3:07:38 AM

I dont think they are going out of business but I know they said that they were done with graphics cards a couple of months ago. My cousin used to work for BFG in their RMA department, got me some sicks deals on cards but now if they blow im outta luck, if they are not in the gpu market they most likely wont be honoring RMAs once their stock goes
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a c 236 U Graphics card
August 20, 2010 3:19:40 AM

poidragon said:
I recently tried to submit a request for an RMA, for a defective BFG GF 9800 GTX graphics card and was basically told by their CSR that the company will not offer or Honor any more RMA's for any of their products. Anyone have any idea what is going on with this company?


they are liquidating all their products, usually the final sign before calling it quits. there are a lot of threads all over the web about consumers with RMA issues for cards/PSU, you are pretty much SOL.
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a b U Graphics card
August 20, 2010 12:09:05 PM

Been known for a while now BFG was essentially dead; Best Buy basically cut them off after they wound down their GPU business, and stopped selling their other products.
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a c 273 U Graphics card
August 20, 2010 12:31:39 PM

Quote:
I believe they said that they continue to support there product.Now it seems i heard that from an unreliable source.

They probably did say that they would support their products, they just lied that's all.
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August 20, 2010 12:33:42 PM

Can always use them as paper-waits.
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a c 273 U Graphics card
August 20, 2010 12:43:06 PM

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Thats really unlawful if u ask me.PPl should file some kind of lawsuit against them so that they just cannot get away with this.company like this should be sued big time.

Perhaps so but that's one of the gambles you take with these "lifetime warranties", if the company goes belly up you're screwed.
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August 20, 2010 1:03:38 PM

nVidia and ATI should screen their partners more carefully. About two years ago I was undecided between BFG GTX2xx and XFX GTX2xx, fortunately I decided for the latter - even though BFG offered a superior warranty.

No use crying over spilled milk, I do think that nVidia and ATI should continue to give some support for the cards BFG sold. Even if they (one of their partners) have to charge a reasonable fee for said support. At least BFG clients wouldn't loose everything...

This all goes to show how right I am in dissing those apparently magnificent warranties that some partners, both of nVidia and ATI, like to brag about. We've seen this in the past and will, no doubt, see it in the future. As for Limited Lifetime Warranties(?), they are just that - LIMITED. The Lifetime part refers to the number of years that the company will survive, not for how long your card will...
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a c 273 U Graphics card
August 20, 2010 1:23:00 PM

Northwolfe said:
nVidia and ATI should screen their partners more carefully. About two years ago I was undecided between BFG GTX2xx and XFX GTX2xx, fortunately I decided for the latter - even though BFG offered a superior warranty.

No use crying over spilled milk, I do think that nVidia and ATI should continue to give some support for the cards BFG sold. Even if they (one of their partners) have to charge a reasonable fee for said support. At least BFG clients wouldn't loose everything...

This all goes to show how right I am in dissing those apparently magnificent warranties that some partners, both of nVidia and ATI, like to brag about. We've seen this in the past and will, no doubt, see it in the future. As for Limited Lifetime Warranties(?), they are just that - LIMITED. The Lifetime part refers to the number of years that the company will survive, not for how long your card will...

They also have a rather bad habit of only offering these warranties to the North American market which is nice if you happen to live in North America but I don't, so I have no sympathy for them when it all goes tit's up.
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August 20, 2010 3:15:51 PM

Mousemonkey said:
They also have a rather bad habit of only offering these warranties to the North American market which is nice if you happen to live in North America but I don't, so I have no sympathy for them when it all goes tit's up.


Well... there's reasons for that. For one, it's easier to manage a lifetime warranty when the customer is in the country your based out of. But more importantly, lifetime warranty is actually "illegal" in Europe. The maximum warranty you can give a product in the EU is 10 years. This is why you see a lot of the memory products out there that typically have lifetime warranty only have a 10 year warranty in Europe. It may be true in other countries/continents.
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a c 273 U Graphics card
August 20, 2010 3:24:03 PM

jonnyguru said:
Well... there's reasons for that. For one, it's easier to manage a lifetime warranty when the customer is in the country your based out of. But more importantly, lifetime warranty is actually "illegal" in Europe. The maximum warranty you can give a product in the EU is 10 years. This is why you see a lot of the memory products out there that typically have lifetime warranty only have a 10 year warranty in Europe. It may be true in other countries/continents.

And the question I would ask is "why is that?", is possibly because the term "lifetime" is a bit dubious in that do they mean the product, the company or the customer. :lol:  And are you the Johnyguru or do you just like the name? :heink: 
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a b U Graphics card
August 20, 2010 7:03:56 PM

Quote:
Thats really unlawful if u ask me.PPl should file some kind of lawsuit against them so that they just cannot get away with this.company like this should be sued big time.


A Warentee is basically the same as a service CONTRACT, and contracts can be voided in Chap 11 Bankrupcy and Chap 13 Liquidation.
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a b U Graphics card
August 20, 2010 9:22:16 PM

This is new to my ears, I still have two BFG GTS250's =(

I thought they were going to leave the RMA dept open till the end of the year like they previously stated. Now I really need to take care of both cards!
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August 21, 2010 2:00:40 AM

Mousemonkey said:
And the question I would ask is "why is that?", is possibly because the term "lifetime" is a bit dubious in that do they mean the product, the company or the customer. :lol:  And are you the Johnyguru or do you just like the name? :heink: 


I don't know why that is, but it just may be that the term "lifetime" is too dubious and to eliminate any question as to what lifetime actually means, the EU makes it simply and requires a term, up to ten years, on any warraty.

And I like the name jonnyGURU.. don't you? At least I can spell it correctly. ;) 
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August 21, 2010 11:54:13 AM

thanks all for the informative responses....yea, guessing I am SoL, guess I will have to try and find a better ATI card and cross my fingers....
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