problem installing hp officejet 7310xi printer

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I have a Dell Inspiron 600 laptop computer. I can't install my new HP
Officejet 7310xi all-in-one printer. I was on the phone for two hours
with HP. THey couldnt solve the problem. I had a bad experience with
Dell Support on another problem, so I don't imagine they can help.

WHen I try to install the HP driver on my computer using the cd rom the
process seems to be going along well. THen when I get to step 3 of 4
the installation speed - the KPS rate - starts slowing down until it
hits zero.

I tried downloading the driver from the HP website. THat got the
printer working with the computer, but not the scanner of fax. It also
created another problem. I couldnt boot up my computer as long as the
USB cable was attached to the printer.

HP sent us a new driver software cdrom. But that is no better than the
one that came with the machine. Can anyone help me?

thanks
 
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Archived from groups: comp.sys.laptops (More info?)

"mjos" <mjos2000@aol.com> wrote in message
news:1104891852.375717.259010@f14g2000cwb.googlegroups.com...
> I have a Dell Inspiron 600 laptop computer. I can't install my new HP
> Officejet 7310xi all-in-one printer. I was on the phone for two hours
> with HP. THey couldnt solve the problem. I had a bad experience with
> Dell Support on another problem, so I don't imagine they can help.
>
> WHen I try to install the HP driver on my computer using the cd rom the
> process seems to be going along well. THen when I get to step 3 of 4
> the installation speed - the KPS rate - starts slowing down until it
> hits zero.
>
> I tried downloading the driver from the HP website. THat got the
> printer working with the computer, but not the scanner of fax. It also
> created another problem. I couldnt boot up my computer as long as the
> USB cable was attached to the printer.
>
> HP sent us a new driver software cdrom. But that is no better than the
> one that came with the machine. Can anyone help me?
>
> thanks


You could try installing the software first then the printer (the USB
cable) see how that goes!
Felicity
 
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