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External WD hard drive question.

Last response: in Storage
January 12, 2013 10:59:23 PM

I have the 500GB WD My Passport and one day it stopped working I plugged it in there was nothing on it and it took forever to come up now it won't even read on a computer. Is the hard drive just done for now? or is there any way I could possibly get it to work again?
January 13, 2013 1:16:20 AM

It sounds like it physically failed. If you're still under warranty the return process is relatively painless. If there's important data on it, you might have to use a recovery service if it has completely fried physically.
January 14, 2013 1:43:05 AM

It must be failing.
You should try to apply a free hard drive recovery tool that has helped me recover my inaccessible data back, if you still want to get back the inner data.
1. Do not store any new data on this drive to avoid the original data overwritten by new data, which can make it gone forever.
2. Do not save the recovered data on the same drive in case of recovery failure.
3. Do not forget to ask a specialist for help, if the recovery process doesn’t work.
4. Do not forget to back up your important data regularly on a different drive in the future.