hp printer make pc freeze

Archived from groups: rec.photo.digital (More info?)

I just got a hp psc 2410 photosmart printer and after installing and I want to restart I get a blue screen error that reads (A Fatal exception EI has occurred at 0028:FF0E33F7 in VxD opennhi (io) )and I need to restart manually
and when shutting down it freezes on window is shutting down. if I uninstall the printer every thing works fine but it will do the same thing when I reinstall the printer can some one help thanks [[pat]]

Archived from groups: rec.photo.digital (More info?)

go to HP's website and DL and install the latest drivers for you printer
If it something wrong with the printer HP should already know about it and
have a fix up,
if they don't it might just be a conflict with your system and some other
software you have installed




"pat" <look@me.com> wrote in message
news:FCBDd.30$zy4.1148@news.uswest.net...
I just got a hp psc 2410 photosmart printer and after installing and I want
to restart I get a blue screen error that reads (A Fatal exception EI has
occurred at 0028:FF0E33F7 in VxD opennhi (io) )and I need to restart
manually
and when shutting down it freezes on window is shutting down. if I uninstall
the printer every thing works fine but it will do the same thing when I
reinstall the printer can some one help thanks [[pat]]

Archived from groups: rec.photo.digital (More info?)

What you describe is typical of a bad driver.
What operating system are you running?
Go to the HP site and download a current driver for you printer.
Follow instruction on how to install the printer and when it asks for a driver
point to the driver you just downloaded.

http://h10025.www1.hp.com/ewfrf/wc [...] 53&lc=en&c
c=us&dlc=en&submit.y=6&submit.x=8&lang=en&cc=us
Rosita