Your post is very confusing. Your going to have the rephrase it for us:
1. Turn caps lock off.
2. Use proper and complete grammar
3. Please explain in detail your problem, and the steps that you have already taken to fix it.
4. Rephrase the title to something more informative than "HI". This will attract those who have knowledge of the issue.
The clearer your description, the better the advice we can give you. If English is not your first language, please be patient and we will do our best.