Hi,
sorry for the rude title.
We have a Lacie 5big Network2 in our office. It's a raid 5 with 5 2TB disks.
When I ordered it in September 2011 I wisely ordered a spare disk along with it.
It's common to have spare disks handy to replace a faulty disk immediately to prevent data loss.
Now, today, the disk 5 failed. I easily remove the sled with the disk and was getting a screw driver, when I saw the "Warranty Void" seal over one screw that holds the disk to the sled. There's not electronic connection between the frame and the disk whatsover, it's just a metal frame to guarantee that the connectors fit.
I called lacie Switzerland. Some gal who didn't have a clue about raid said, I'd have to talk to the seller to organize an exchange.
In a best case scenario an exchange takes 48 hours.
Am I the only one who thinks this is ridiculous?
How about just being able to screw the defective drive off the frame and send that to lacie for replacement. Why the heck does it have to be attached to a surely non-defective lump of metal?
Lacie is just another company grown too big to be in touch with its customers. It's ridiculous.
cmyk
sorry for the rude title.
We have a Lacie 5big Network2 in our office. It's a raid 5 with 5 2TB disks.
When I ordered it in September 2011 I wisely ordered a spare disk along with it.
It's common to have spare disks handy to replace a faulty disk immediately to prevent data loss.
Now, today, the disk 5 failed. I easily remove the sled with the disk and was getting a screw driver, when I saw the "Warranty Void" seal over one screw that holds the disk to the sled. There's not electronic connection between the frame and the disk whatsover, it's just a metal frame to guarantee that the connectors fit.
I called lacie Switzerland. Some gal who didn't have a clue about raid said, I'd have to talk to the seller to organize an exchange.
In a best case scenario an exchange takes 48 hours.
Am I the only one who thinks this is ridiculous?
How about just being able to screw the defective drive off the frame and send that to lacie for replacement. Why the heck does it have to be attached to a surely non-defective lump of metal?
Lacie is just another company grown too big to be in touch with its customers. It's ridiculous.
cmyk