With the help of a Dell technician, I discovered that my hard drive died. I ordered a (new) replacement from Dell. They sent WD2500BVPT. I slid the connector/adapter off the old HD, onto the new one; I screwed the new HD w/adapter into the bracket.
I cannot screw the new HD w/bracket into my computer. I swear it does not fit. It drops into the slot, but it appears that the holes are slightly misaligned, and the screws tend to be driven crookedly. There's no shifting the bracket, either... it won't budge.
I was on the phone with Dell for 3 hours (no exaggeration) and they told me to take it to a technician for installation. The Dell technician didn't even bother to tell me to slide the old connector on the new one... I kept saying it didn't have the same connecting parts... I was told this is the new "upgraded" HD. I knew that it would never work. I had to go online and find that solution myself.
I'm no computer whiz, but this does not seem to require an IQ of 500 to replace!
I even put the old HD back in and it screws in perfectly, but when the new HD is in the bracket, it will just not seat properly. I think I have stripped the darned screws trying to seat them.
Have you ever heard of this problem? If you could offer assistance, I would be most grateful! I can send photos if you need them.
thanks very much,
Elizabeth
I cannot screw the new HD w/bracket into my computer. I swear it does not fit. It drops into the slot, but it appears that the holes are slightly misaligned, and the screws tend to be driven crookedly. There's no shifting the bracket, either... it won't budge.
I was on the phone with Dell for 3 hours (no exaggeration) and they told me to take it to a technician for installation. The Dell technician didn't even bother to tell me to slide the old connector on the new one... I kept saying it didn't have the same connecting parts... I was told this is the new "upgraded" HD. I knew that it would never work. I had to go online and find that solution myself.
I'm no computer whiz, but this does not seem to require an IQ of 500 to replace!
I even put the old HD back in and it screws in perfectly, but when the new HD is in the bracket, it will just not seat properly. I think I have stripped the darned screws trying to seat them.
Have you ever heard of this problem? If you could offer assistance, I would be most grateful! I can send photos if you need them.
thanks very much,
Elizabeth