Why does the cd drive not work on my laptop

Hello,
I bought a laptop about 2 years ago and it had windows vista on it. About 2 months ago I had windows 7 installed (it was a clean install) now the cd/dvd drive will not read anything and I am unable to install microsoft office 2007
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  1. Quote:
    Hello,
    I bought a laptop about 2 years ago and it had windows vista on it. About 2 months ago I had windows 7 installed (it was a clean install) now the cd/dvd drive will not read anything and I am unable to install microsoft office 2007



    Insert a media into drive. Check that the drive is seen in disk management, and it has a drive letter assigned. Click All Tasks if no drive assigned.
  2. ksiemb said:
    Insert a media into drive. Check that the drive is seen in disk management, and it has a drive letter assigned. Click All Tasks if no drive assigned.


    I had exactly the same situation. I did what ksiemb wrote with a slight difference. I opened the start menu and typed "Disk management" and clicked enter. A window opened. I couldn't see the CD-drive in it but also I couldn't see "All Tasks" but I clicked on the tab "Action" in the menu and then selected "Re-scan Disks". The CD-drive then appeared in the list and I right-clicked on it and selected "Explore CD".

    All CDs have opened normally after that. Bless you, ksiemb!
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