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Weird sound problems possibly SSD related?

Last response: in Components
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January 27, 2011 5:48:41 PM

If you think this post is in the wrong section, you're probably right! But I can't seem to be able to locate the source of my problem so I just picked one. Sorry for any inconvenience!

I did a clean install of Windows 7 64x on my newly purchased SSD (Corsair Force 40GB) drive but had some issues regarding sound.
What's happening is when I either try and resize Winamp (while playing music) or listening to a HD video/song on youtube for some time (2-5 minutes, I think it depends on the intensity of the song), it really messes with the sound! It's as if the music/sounds were being played through a metal tube with coins jumping around inside of it.. I don't know, it's hard to explain a sound..
EDIT*: Further inspection (tuning up the volume) shows that not only does the sound get banged up when resizing Winamp or watching HD videos but I get bad sound quality overall (noise in the background)
I've tried formatting again, I've installed the drivers from the disc which came with my Sound Blaster X-fi Xtreme Audio sound card (which I'm using) and I ran the updater but I can't seem to get this problem solved.

BUT! If I close Winamp or try messing with the size again it sometimes gets fixed or just sounds a little different messed up. Same goes for my browser when playing off of youtube. Sometimes waiting a bit also fixes the sound for a while but it just gets messed right back.

If this sounds familiar or you have any ideas of the source of this all-too-annoying problem, please give me a post. I can also post more information about my system should you wonder.

Thanks in advance,
Andri
January 27, 2011 5:52:30 PM

Computer configuration in detail, please!
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January 27, 2011 5:57:00 PM

Desktop PC.

CPU: AMD Phenom II X4 965 Black Edition - Overclocked to 3,8Ghz atm but I've tried default configuration as well.
Motherboard: MSI 870A-G54 (has been set on AHCI and IDE on different installs)
RAM: 2x2GB Corsair DDR3 on Dual Channel
Sound card: Creative Sound Blaster X-fi Xtreme Audio
Hard drive: Corsair Force 40GB SSD (has OS and the programs involved in my problem)
Graphics card: ATI Radeon HD 5870
Power Supply: [Don't remember brand, will check when I get home] 550W
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January 27, 2011 6:02:03 PM

Wow, I didn't ask for that granularity and it still does not help. I wanted to know components. Can you give us something YOU know manually...? for example...

Type - laptop/desktop, CPU, MOTHERBOARD, MEMORY, SOUND CARD!!, HARD DISK, GRAPHICS CARD, etc. so it is a little easier to read (not everyone will have time and inclination to dig deep into your logs above)
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January 27, 2011 7:12:33 PM

I have edited my previous post. Apologies for my incredibly bold manners. It will not happen again. If you need any more information, just post ahead. :-)
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January 27, 2011 7:19:06 PM

Did so on the earlier install. Now I used the tweaking utility (.exe).
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January 27, 2011 10:33:54 PM

What leads you to beleive it might be the SSD? Was this same setup running fine with a HDD instead?
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January 28, 2011 9:07:44 AM

Oh yes, I forgot to mention! That's exactly why I wouldn't be surprised if the source of this problem would be my newly installed SSD. I had the OS on another Seagate 500GB 32MB buffer 7200 rpm disk before and I have another dynamic drive consisting of two 1TB disks but they have remained the same through all installs. So the only thing I have changed is the migration of the OS over to the SSD drive. The old OS disk has been formatted and is almost empty (got a few application installation (*.exe) files on there which were downloaded after the first SSD-OS install but I can't imagine that being any nuisance to the sound.

I did, however, change out the motherboard from if I remember correctly MSI-770 C45 to my current, MSI 870A-G54 and the CPU from AMD Phenom II X2-550 (had unlocked 2 extra cores) to my current, X4 965. But for the 2-3 days I used the old setup (hadn't installed the SSD yet) I didn't experience these sound problems so I'm *almost* eliminating that option.

If I connect my G35 headphones with appropriate drivers off of the logitech website - which I haven't downloaded/installed in the later install, having tried both IDE and AHCI bios settings on two different installs on the SSD drive - I don't experience these problems which make me think it SHOULD be a sound card related problem but I'm not narrowing the sources down to that.
Edit**: After better inspection it seems that this is false. I still get terrible sound quality with and without the sound card drivers installed.

What I tried already was to locate the device - which had sound going through it whilst having my speakers (Logitech Z-2300) connected via jack plug - in device management and uninstall it, then install the sound card drivers (drivers-only) off of the retail disc, then the sound card didn't show up in sound settings from control panel so I ran the creative updater and updated the drivers and then it would show up correctly in the sound setting dislaying the correct name for the sound card instead of just "HD Audio Output" or whatever it was, I can't remember exactly.

Edit*: Is there a possibility that this could be shortage of power (power supply)? 550W was enough for my previous build but after changing the motherboard/CPU it might not be sufficient?

As always, if you need any more information just tell me, I will try and update/post if I remember any more details.


Thanks,
Elías Andri
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January 28, 2011 1:27:48 PM

Maybe my eyes missed it with so many events explained, but did you answer the question in your last post that was asked - did the setup run fine before you introduced SSD into your computer? Y/N?

Today, do you have the latest drivers installed for your sound card? Y/N?

As a first step, I would advise removing the sound card from the computer, and using the on-motherboard sound card. Install the drivers and see if that gives the same problematic sound.
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January 28, 2011 5:35:33 PM

Yes and yes.

I will give that a try. Thanks.
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January 28, 2011 9:44:49 PM

I enabled the on-board sound device from BIOS (previously disabled), sound did not improve.
I removed the sound card from the computer and removed all the drivers, sound did not improve. (disabled Windows 7 automatic driver download just to make sure, also double checked if the drivers were in fact uninstalled and they were)
I also installed my G35 headset drivers and tried that with much higher volume than before and figured out that this problem extends to the headset as well.
For clarification purposes: I'm playing 320KBPS tracks and HD songs from youtube so the bad quality *shouldn't* be track specific. I've also tried a broad variety of tracks so I'm pretty sure on this one.

Could this be a faulty motherboard? It just sounds weird as I did not experience these problems on the same setup, OS on HDD or maybe I just didn't notice it for I had never experienced this before.



Thanks,
Elías Andri
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January 28, 2011 10:10:10 PM

Quote:
Install klite Codec pack

All right, I did that and installed the pack on default settings but no change whatsoever.
I'm just waiting for my Platinum Angel :<
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January 28, 2011 10:29:33 PM

Quote:
what connection are you using. Are you connected via analog or digital?

It's digital. I connect my 2.1 speakers with a jack plug.
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January 28, 2011 10:57:13 PM

Quote:
is there a analog/digital switch on your speakers?

No such switch on either speakers or headseat (both in which the problem occurs)
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January 28, 2011 11:06:31 PM

Quote:
the connection your using is it the rca jacks or the 3.5mm jacks?

Speakers are 3.5mm jack and headphones are USB.
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January 28, 2011 11:49:48 PM

Quote:
Go to Control panel----->Sound----->Speakers(DoubleClick it)....

The Speaker properties windows appears in that go to Enhancements tab...

Select the Speaker Fill ...

Then Check the speaker...switch it to --> 2.1

I have looked everywhere, this setting you speak of is not anywhere to be found, but it IS set on 2.1 setting and has always been.
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January 29, 2011 12:31:01 PM

I would say there are lots of people out there in the whole-wide-world that know less about computers than me, both hard- and software wise, but I absolutely can't determine the cause of this problem. If anything, it's getting worse than before.

I guess a better explanation of the problem would be that all sound in the computer (even clicks, sometime) have this static background noise and playing HD videos on youtube is just the worst, then it's just clusterf*** of static noises and metal tube'ish sound.

Reading through the posts above can show what I've tried so far. I can't think of anything else >_<
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January 29, 2011 7:19:44 PM

Quote:
Then swop the jack to the other green input

What Antivirus are you using btw?


The only two green jacks are sound card and on-board, both of which I've tried, besides.. USB connection gives me the same problem.

No antivirus.
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January 29, 2011 8:13:53 PM

The mere fact that the sound sometimes plays better and sometimes not, makes me believe there is nothing wrong with the hardware.

It can't also be any static since the headphones are also giving out the bad sound. Can you record holding a microphone at a safe distance from your speakers (to avoid whistle feedback) a clip and post it here as an attachment? that way we can tell exactly how the sound is sounding like.
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January 29, 2011 8:15:28 PM

Your motherboard processes the on-board sound differently than the add-on X-Fi sound card. There is no way BOTH will sound bad so it is confusing. But usually difficult problems have easier solutions. A sound clip will help.

But you did say that the sound was FINE before you installed SSD. So it was running fine on your SATA/IDE. Get a replacement SSD while you try other things out.
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January 29, 2011 8:41:38 PM

Also, do you happen to have any EAX effects turned on?
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January 31, 2011 10:47:45 AM

Winamp isn't the only culprit, youtube which I use very much is giving me the most trouble, so I believe this isn't anything Winamp-plugin related, I had this problem before I installed Winamp too.

I ran Ubuntu from a CD and used the on-board sound (didn't have drivers for sound-card and it was giving me trouble, I'm not much into Ubuntu...yet) and I played some songs in HD on youtube but everything was fine so that narrows it down to what, software and hdd?

Anyways, HERE is a zip file with 2 sound files, on-board and sound card problem. I couldn't get good quality but when I play the files I can very well hear the annoyance. Also with the sound card file the worst part kicks in at ~0:20 but you can hear the static or whatever until then a bit.

Also, HERE is the song on youtube (played in 720p in files) for verification that the video isn't at fault.

EDIT*: Also, I don't have any effects turned on. I've tried turning them on, off, disabling stuff and whatnot.
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February 1, 2011 2:56:45 AM

It feels like Elias is giving us a test. He chose possibly the most disturbing and difficult sound for us to distinguish between good and bad :) 

A tip - always choose a track where problems are easily audible. However, I was able to make out the tinny sound from 20th second onward. But the onboard sound test sounded fine to my ears. It is just that the distorted synthesized sound is very very annoying :) )

I'll research and get back to you.
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February 1, 2011 10:42:27 AM

pinaklonkar said:
It feels like Elias is giving us a test. He chose possibly the most disturbing and difficult sound for us to distinguish between good and bad :) 

A tip - always choose a track where problems are easily audible. However, I was able to make out the tinny sound from 20th second onward. But the onboard sound test sounded fine to my ears. It is just that the distorted synthesized sound is very very annoying :) )

I'll research and get back to you.

Yeah I guess the mic didn't catch it that well. But it's not fine and I've checked with Ubuntu CD so I know it's not lack of on-board quality.

I'll post the data when I get home, dadiggle.
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February 1, 2011 5:25:56 PM

I must say it is a very interesting problem - like I said, EliasAndri should start minimizing the problem components - get a new SSD right away while we are troubleshooting, and then aim for the motherboard replacement.
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February 1, 2011 9:43:09 PM

pinaklonkar said:
I must say it is a very interesting problem - like I said, EliasAndri should start minimizing the problem components - get a new SSD right away while we are troubleshooting, and then aim for the motherboard replacement.


But is the motherboard not excluded from the list of potential troublemakers when the sound works just fine booting from an Ubuntu CD on the same machine?
The same doesn't go for the SSD I assume since it's not used when booting from a CD (correct me if I'm wrong).

Either way, I'll contact my retailer and see if I can't get a replacement drive ASAP.

I'll also try and post the plugin data ASAP, today has been hectic and I've barely had time to meddle with my computer so it had to wait, for now.

But the number of replies in this thread has come to the point where I want to thank you all for your help so far, hopefully we can solve this mess and as happy as that will make me, I still hope it'll be useful knowledge to ya'll troubleshooting champs :-) Cheers!
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February 3, 2011 8:17:28 PM

EliasAndri said:
But is the motherboard not excluded from the list of potential troublemakers when the sound works just fine booting from an Ubuntu CD on the same machine?


You are right. I forgot that your Ubuntu experiment didn't yield any errors. Also, you tried this with a non-SSD hard disk in the past and everything was fine.

Here is what I found - read the post on top of the page (17 Apr) - what that person describes is very close to what you are experiencing.

http://ma.tt/2007/04/vista-ssd-and-sound/

Unless nothing else changed in your computer, logical culprit is that SSD. Get rid of that.
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February 3, 2011 8:22:57 PM

Quote:
its not the ssd.


I hope it is not SSD. But from what Elias describes, everything was fine until SSD was introduced. Logically that's the first thing to pull out.
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February 3, 2011 8:27:44 PM

can you temporarily image the ssd to a regular hdd.. then disconnect the ssd and replace with the cloned HDD?

see if the problem persists?

I may have missed it but have you tried booting with a linux live cd (ie mint 10)
then trying youtube to see if it works?
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February 5, 2011 10:10:17 AM

I installed k-lite codec pack on default settings, nothing got fixed.
This same setup of computer hardware worked perfectly fine until SSD was introduced.
Playing off of youtube from a live Ubuntu cd works perfectly fine.

I'll first post the plugin list as dadiggle asked.
Then I will do this ssd imaging (not sure what it is exactly, I'll google it)
My retailer wants me to eliminate all other possible solutions before trading it in for a replacement so I'll start with that.

I will try my best to find the time to perform these troubleshooting tasks, I hope you can excuse my lack of activity recently, but life's just a bit hectic sometimes, heh :/ 
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February 10, 2011 4:32:55 PM

http://pastebin.com/1e6BZWJw - DxDiag
http://pastebin.com/7vuhr4py - hijackthis
http://pastebin.com/bXJdK4X0 - my_plugin_list

Btw, I was connecting my secondary monitor to another PC so I just unplugged it and then the sound got weird on all programs and no means of fixing the problem by reopening them which usually happens so I rebooted and now I've got no sound problems. I'm yet to connect it again and check if the problem gets back but RIGHT NOW I'm just damn too lazy. I'll update this post when I do it :-)

Btw, doesn't it sound like a power supply problem then? As in, insufficient power?
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February 10, 2011 4:45:41 PM

I have no clue what you just said Elias. Can you please try and explain a little bit better?
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February 10, 2011 9:53:07 PM

Lol sorry, I'll try and make it as simple as I can.. :p 

1. Disconnect second monitor from PC (have two)
2. Sound problem goes away after reboot.
3. Assume my problem could be related to insufficient power from my 550W power supply.
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February 10, 2011 9:58:01 PM

So you are saying that all this time you were using two monitors with your computer? If yes, why wasn't this a problem when you were using non-SSD hard disk in the past?

Are you also saying that when you disconnect one monitor, and reboot, sound gives no issues?

Tell me - are you using the 550W power supply to feed power to the two monitors? Or your two monitors get power directly from the wall using a separate power chord for each?

For a 550W power supply, you should always use separate A/C power source for your monitors. Both of them. Post after doing this and testing.
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February 10, 2011 10:05:29 PM

Both monitors have power cables coming through a wall but are connected with HDMI (main display) and DVI (secondary display).
When I added the SSD drive it's a pure addition, I didn't swap any of the other HDD's out for the SSD so it needs more power. I just assumed two monitors would need more power since it's, well.. two monitors, I'm not completely sure of how all the parts draw power from the motherboard, I guess It's dumb to assume since neither of the monitors and connected directly to the power supply itself but would an extended desktop not require more power?

EDIT*: Yes I had two monitors all along, I'm sorry that I didn't mention it sooner. But then I'm down to, are the drivers for the secondary monitor interfering with the sound drivers?
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February 12, 2011 4:04:37 PM

Can you remove all the hard disks and one of the monitors from your system? Just run it with SSD and one monitor. Report results.
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March 10, 2011 8:49:52 AM

EliasAndri said:
Winamp isn't the only culprit, youtube which I use very much is giving me the most trouble, so I believe this isn't anything Winamp-plugin related, I had this problem before I installed Winamp too.

I ran Ubuntu from a CD and used the on-board sound (didn't have drivers for sound-card and it was giving me trouble, I'm not much into Ubuntu...yet) and I played some songs in HD on youtube but everything was fine so that narrows it down to what, software and hdd?

Anyways, HERE is a zip file with 2 sound files, on-board and sound card problem. I couldn't get good quality but when I play the files I can very well hear the annoyance. Also with the sound card file the worst part kicks in at ~0:20 but you can hear the static or whatever until then a bit.

Also, HERE is the song on youtube (played in 720p in files) for verification that the video isn't at fault.

EDIT*: Also, I don't have any effects turned on. I've tried turning them on, off, disabling stuff and whatnot.


I know this problem and I have the same problem with a SSD.

BUT
- when I use a simple speaker set or the T20 from Creative > the sound is ok.
- when I use highend speakers I get the same problems as you have.

A solution could be this.
It's about Speedstep and energy-saving options of the CPU.
You have to disable them... (there is more)
For some reason and if these options are not disabled you hear interferences.
(cracks, ticks, noise etc.)
It seems the SSD get's not enough power....

There is more.
When you disable Speedstep and energy-saving that's not so good for de cpu.
The CPU is getting a bit too hot... and will not last long as he sould be.

My SSD is connected with a led and that led is flashing every second.
Each flash is a tick you hear in the speakers.

And use a "ground loop filter" too.
Cost you only a few $

Regards,
Theo (Belgium)

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