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Tom's Hardware > Forum > Wireless Networking > Range & Connectivity > [Solved] Wireless Phone Disconnects Wireless Internet

[Solved] Wireless Phone Disconnects Wireless Internet

Forum Wireless Networking : Range & Connectivity [Solved] Wireless Phone Disconnects Wireless Internet

Best answer from hang-the-9.

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EVERY time someone calls the homephone it disconnects my wifi...

Its annoying and its not going to fly when I start online gaming again.

Is there anyway to fix this? Short of buying a new phone.

And if it has to be a new phone what type should I get?

Reply to Randomacts
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What is homephone ?

Generally issues like this are either to do with ADSL filtering or wireless being interfered with by cordless phone.

Reply to Anonymous

Do you lose internet at the ring or when you awnser?

Reply to mhelm1

Anonymous wrote :

What is homephone ?

Generally issues like this are either to do with ADSL filtering or wireless being interfered with by cordless phone.


+1 ^

You need to let us know what your setup is.

Wireless phones are generally on the same frequency as WiFi signals, along with microwaves and 50 other things. But only picking up your wireless phone should not disconnect you, so I'm leaning towards you having DSL.

If you have DSL, there are also issues, in that case, you may need to contact your DSL provider to check to make sure all of your phone lines have filters on them, that those filters are good. They may need to do some work outside on the pole, in some cases how the wiring is setup will cause issues no matter what you do inside the house.

Reply to hang-the-9

mhelm1 wrote :

Do you lose internet at the ring or when you awnser?




Ring


hang-the-9 wrote :

+1 ^

You need to let us know what your setup is.

Wireless phones are generally on the same frequency as WiFi signals, along with microwaves and 50 other things. But only picking up your wireless phone should not disconnect you, so I'm leaning towards you having DSL.

If you have DSL, there are also issues, in that case, you may need to contact your DSL provider to check to make sure all of your phone lines have filters on them, that those filters are good. They may need to do some work outside on the pole, in some cases how the wiring is setup will cause issues no matter what you do inside the house.




My internet setup?

Or my phone set up?


I believe it is DSL internet *I have FIOS* It does NOT however stop the wired internet.


Reply to Randomacts
Best answer

Randomacts wrote :

Ring





My internet setup?

Or my phone set up?


I believe it is DSL internet *I have FIOS* It does NOT however stop the wired internet.




FIOS is not DSL, and you may be able to fix this issue a few ways since you only lose the wireless connections. That means your internet is not dropping, just the PC connection between it and the Router.

Go into your wireless router and change the channel it's on, change it to one of the far ones, 7 or something. If you have a newer Router, you can even select between 2.4 and 5.4ghz bands, change it to whatever it's not set to now. You may need to re-configure your wireless cards on the computers after that.

If that does not fix things, move your phone base station as far away from the router as you can.

If that does not fix things, buy a cordless phone that does not use the 2.4ghz band.


Message edited by hang-the-9 on 08-12-2010 at 10:38:32 PM
Reply to hang-the-9

IF I just buy a non 2.4ghz phone will that fix it??? I never said it killed all the internet JUST wifi.. and its not just my computer.. It kills the xbox, it kills the PS3 it kills my DS, it also kills my wii's wifi if the phone rings.

Reply to Randomacts

Randomacts wrote :

IF I just buy a non 2.4ghz phone will that fix it??? I never said it killed all the internet JUST wifi.. and its not just my computer.. It kills the xbox, it kills the PS3 it kills my DS, it also kills my wii's wifi if the phone rings.




It should fix it, all of your symptoms point to that. Maybe try to change your Router config first? Although you can find a 5.4ghz phone pretty cheap now. At worst you will have a new phone :D

Reply to hang-the-9

hang-the-9 wrote :

It should fix it, all of your symptoms point to that. Maybe try to change your Router config first? Although you can find a 5.4ghz phone pretty cheap now. At worst you will have a new phone :D


My phones are ATLEAST 4 years old.. They are falling apart. I think its time for a new phone.. Haha..

Reply to Randomacts
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