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USB drive won't connect on XP computer

Last response: in Storage
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February 16, 2013 5:15:44 PM

Hello,

I have a Seagate USB external hard drive that connects fine to my Windows 7 computer, but I can't get it to show up on my Windows XP computer.

I can hear the tone you hear when a USB device connects, but I can not see the hard drive when I check under My Computer or Explorer.exe.

Can someone tell me how to get this drive to show up on my XP computer?

Lawrence
a b G Storage
February 16, 2013 6:54:10 PM

lkeeney said:
Hello,

I have a Seagate USB external hard drive that connects fine to my Windows 7 computer, but I can't get it to show up on my Windows XP computer.

I can hear the tone you hear when a USB device connects, but I can not see the hard drive when I check under My Computer or Explorer.exe.

Can someone tell me how to get this drive to show up on my XP computer?

Lawrence



Is there an exclamation point in device manager after the connect?
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February 16, 2013 7:05:17 PM

jnkweaver said:
Is there an exclamation point in device manager after the connect?


No, everything looks normal in the device manager.
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a b G Storage
February 16, 2013 7:16:09 PM

lkeeney said:
No, everything looks normal in the device manager.


Does the drive show in device manager? If so change the drive letter of the USB device. It may be a drive letter conflict.
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February 26, 2013 4:16:55 PM

jnkweaver said:
Does the drive show in device manager? If so change the drive letter of the USB device. It may be a drive letter conflict.


I am a photographer with very limited knowledge of computers, so I don't understand when you say "change the drive letter of the USB device".

If it would help understand my problem, I have two links that show my problem.

This first image shows the USB connected hard drive in my Device Manager:
http://www.lawrence-nv.us/4-3/Drive-1.jpg

The second image shows the list of drives in explorer.exe and the USB drive is not showing up here:
http://www.lawrence-nv.us/4-3/Drive-2.jpg
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March 1, 2013 4:01:48 AM

jnkweaver said:
Make sure the drive is connected.

Open disk management this link will show you how http://pcsupport.about.com/od/windowsxp/ht/disk-managem...

Then change the drive letter of the external drive to something J,K,L, etc. Just make sure it is not one of the letters that is showing up in explorer. Follow this link to see how http://pcsupport.about.com/od/tipstricks/ht/changedrive...

Let me know if it works


This worked perfect.

What had happened is the USB connected drive letter was assigned to drive "G", and that previously was assigned to my Drobo, so it was listed as Drobo in explorer.exe.

I now have access to the files on this new USB drive.

Thanks for sticking with me on this problem.

If you are interested in seeing any of my photographic work, you can check out my website here: www.lawrence-nv.us. There are more recent photos on my Blog page on this website.

Lawrence
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a b G Storage
March 1, 2013 8:17:34 PM

Glad that worked out for you.
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March 11, 2013 12:25:44 AM

Best answer selected by lkeeney.
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