Ads

Tom's Hardware > Forum > Graphics & Displays > AMD Radeon > Hope I'm not up a creek

Hope I'm not up a creek

Forum Graphics & Displays : AMD Radeon Hope I'm not up a creek

Hi all, after thinking I did all the research on tomshardware.com and with Dell I am now reading various threads and I hope I'm not up a creek, here's my story:

I bought a Dell XPS7100 with Dell installed ATI Radeon HD5670 card in it. I also bought 3 Samsung 20" SMB2030 monitors from Sams and received and setup everything today.

Now, the reason I bought the XPS7100 in the first place is that the Dell dude from India said that eyefinity will only work on an AMD processor w/ the Dell XPS7100 and that eyefinity wouldn't work with XPX8100 or XPS9100 because of problems with the Intel processors/chipsets that come as the default on those models, so I went with a 6 core AMD processor on the XPS7100.

Now that I opened everything I see that the graphics card has vga out, HDMI out and DVI out. This surprised me because when I was chatting with the Dell dude he said it came with 2 DVI's and 1 HDMI. Reading some other threads on multiple monitor setups with ATI Radeon, I think you all know where I'm going on this. Now that everything is setup, only 2 monitors appear to be natively supported and regardless of the monitors I enable only dual monitor configuration works, I cannot get the 3rd monitor to show anything.

I need to figure out what to do here, I will return this Dell and have the chat log that proves what they said was wrong, but I hate to do that as I have just opened all these new early christmas presents tonight and have been waiting 2 weeks for em. My question is, can I just plop another ATI card in there if a slot is available or replace the damn card with a new ATI card that doesn't have the VGA port and expect it to work? Or I also read about some kind of active eyefinity dongle that could be used to plug into the VGA port?

Help! And Thanks!

Reply to afterburn

Tech support from India = cow piss of the tech world. He was way wrong it does not matter what cpu or chipset so long it supports pci-e. Send the card back for a card that advertises eyefenity which is most of the 5k series cards out there. You should have it but there should be an option at the very least in the driver suite that enables this feature.

Message quoted 1 times

Reply to nforce4max

Have you confirmed that the card is indeed a 5670? Also, does one of your monitors have Display Port? I think then need that or an active DP -> DVI. The back of the card should have looked like this:

http://www.tomshardware.com/review [...] ,2533.html

Also, although it is rough, don't go spending a bunch more money to fix the issue. Dell lied to you, make them fix it if you can.

Message edited by EXT64 on 09-18-2010 at 04:38:31 AM

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

http://piro.pirocast.net/badge/none/fah02/800/0/0/0/0/0/0/0/0/0/0/0/0/255/255/255/557101.png

Reply to EXT64

The card needs to have a display port, or you will never get the 3rd monitor working. Thats how the software works. If you don't have a native display port that card must not be certified for eyefinity.
http://www.newegg.com/Product/Prod [...] -_-Product

Message edited by notty22 on 09-18-2010 at 04:43:12 AM

Reply to notty22

For configurations using more than two displays, additional displays must have DisplayPort connectors.

That is from AMDs website. The VGA adapter is to convert from the computer DisplayPort to a VGA monitor.

To have 3 Displays you need a video card that has 2 DVI + DisplayPort, of 1 DVI, 1 + 1 HDMI + 1 DisplayPort.

The Video card with VGA/HDMI/DVI can only do 2 displays.

Message quoted 1 times

Reply to 1haplo

nforce4max wrote :

Roger that!

Reply to afterburn

1haplo wrote :

Thanks all, this explains it. I have confirmed in sysinfo32 that in fact it is ATI Radeon 5670, and I have have searched everywhere for eyefinity on the configuration menus and there is nothing, eyefinity is not at all supported, and the thing is I specifically asked Dell what system/card I'd need for 3 monitors.

The Samsungs only have vga & dvi in, so it appears that I'm headed to BestBuy for a new card. I'd send the whole machine back, but I'm now assuming this is the case in all their models using ATI and I'd have to do the same swapout anyway. This will probably also void their warranty. I'll return the orignal card to Dell. They aren't getting any good press here, the original main monitor I bought for this system (a Dell SX2010) I'm already returning because it doesn't mount on the vesa compatible mount that I have for 3 monitors.

Thanks all and I hope this swapout goes smooth!

Matt

Reply to afterburn

I forgot to ask, I'll probably now need a displayport >> dvi adapter now, to hook up this 3rd monitor right?

Reply to afterburn

Yes, There some passive adapters coming out for $30(as opposed to $100) right about now, just pick up one of them.

Reply to decode

Just be sure to get one that is specifically designed for this purpose (as decode said, some cheap ones should be coming out now).

------------------------------ 4 x AMD 6172 > Tyan S8812 > 32GB > X-1050 | i7 970 > P6X58D-E > 7970 3GB > 24GB | i7 3770k > P8Z77-V Pro > Classified 580 3GB > 16GB

Reply to EXT64

I'm assuming something like this:

http://www.amazon.com/Accell-B087B [...] pd_sim_e_4

Too bad it's not released yet. If you're aware of one that I could get soon I'd greatly apreciate it. Unfortunately I live in a cornfield and all we have is BestBuy, and I didn't see these types of adapters in the store, so I know I'll have to order online.

I came across this one but assume it still won't work (with existing card) since the card I have doesn't support eyefinity

http://www.amazon.com/Accell-Ultra [...] roduct_top

Reply to afterburn

My apologies, this was supposed to be the first link and it is available now

http://www.amazon.com/Accell-B087B [...] 697&sr=8-1

Reply to afterburn

Well, I need to look around more for a passive adapter like you said, one that's certified. Any suggestions would be great.

Thanks everyone, goodnight.

Reply to afterburn

ATI made a announcement they have some certified now, I'll look for the article.
http://www.zdnet.com/blog/gadgetre [...] pter/17688

http://www.hardocp.com/news/2010/0 [...] ally_here/

comment from a buyer says this works. And from past things I have read, users have had good luck using 'passive' display port to VGA , http://www.amazon.com/Accell-Ultra [...] =pd_cp_e_1

Message edited by notty22 on 09-18-2010 at 07:13:25 AM

Reply to notty22

Lol, asked a similar question about 3 weeks ago. I now run a DVI-DVI-DP/DVI eyefinity and am very satisfied! I got the adapter at NCIX. DON'T buy anything from bestbuy unless it is the most basic and cheapest part, and even then... they will overcharge you and con you. Use the internet, so you can actually compare all possible prices and specifications. If you are worried about not having it right away, just pay for rush shipping.

Message edited by CKLayoka on 09-19-2010 at 05:30:49 AM

Reply to CKLayoka

Thanks all, I now have an XFX Radeon HD 5770 with HDMI, DVI, DP and have the Accell DP >> Active VGA adapter ordered with 2 day shipping, hope this does the trick.

Next time I will not be getting Dell or anything close, that company has gone down the tubes.

Reply to afterburn

Dell Hell

Reply to nforce4max

Ask the community Add a reply

Related content

See all topics related to "Hope I'm not up a creek"

Tom's Hardware > Forum > Graphics & Displays > AMD Radeon > Hope I'm not up a creek

Go to:

Help |
Forum rules

There are 1688 identified and unidentified users. To see the list of identified users, Click here.

Page generated in 0.502 seconds

Please mind

You are about to answer a thread that has been inactive for more than 6 months.
If you still wish to proceed, please ensure that your posting is original and does not duplicate or overlap any prior responses to this thread.

Add a reply Cancel