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Asus EAH 5770 freezes when watching a film while installing a software

Last response: in Graphics & Displays
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September 21, 2010 11:45:24 AM

i have win xp 32bit sp3, core i5 760, 4GB ddr 3-1333, coolermaster 550W powersupply 500GB samsung hard drive.
it also freezed when installing Adobe CS4 when i was using win 7 32 bit, so i change the os to win xp. Adobe cs4 installed without any problem in win xp 32bit sp3, but still freezes when i install any games or any software while watching a video, but only when watching a film. rendering goes fine in maya, Aftereffects. games also playable in high resolutions also, (prince of persia 3). is this freezing because vga faults? how stop this freezing? please help, im fed up reseting.
im asking this specailly from HD 5770 users.

i used ATI 10.9 drivers, but the fat mouse pointer problem was not fixed.,

now im using drivers from asus, no fat mouse pointer now, but still freezes when installing softwares while watching a film.
http://www.asus.com/product.aspx?P_ID=A3e6oK1t64p0v2bZ&...
Version 8.751
September 21, 2010 12:27:06 PM

what vga drivers are you using?
September 21, 2010 12:55:20 PM

Make sure you have the latest VGA drivers installed.
Also when it freezes,does your screen turn gray ?
Related resources
September 21, 2010 1:05:40 PM

no my screen doesnt turn grey, it just freezes, cant do anything other than pressing reset
September 21, 2010 2:20:48 PM

Try re-installing windows, if it didn't help,then probably your VGA is faulty,so RMA it
September 22, 2010 1:10:24 AM

Do you have a PCI Wireless card? I'm very curious to know.

Download and install Driver Sweeper.
Uninstall ATI and ASUS drivers, reboot, run Driver Sweeper, clean out all relevant drivers types, reboot, install ATI 10.4 Catalyst.

This worked for me - so far.
September 22, 2010 1:34:59 AM

and you havent overclocked anything correct? also make sure your card is securely in the Pci-e slot. what program are you using to watch videos? there are a few like VLC that will give you that issue unless you have newer drivers installed
September 22, 2010 4:27:16 AM

CrysisComa said:
and you havent overclocked anything correct? also make sure your card is securely in the Pci-e slot. what program are you using to watch videos? there are a few like VLC that will give you that issue unless you have newer drivers installed


no i havent overclocked anything, hmm card is securely in the pci-e slot, i use Windows media player, and VLC, It only happens when doing both installing a software and watching video, can do them separately, is this about 2D clocks? my 2D clock speeds are GPU 157MHz and Memory 300MHz. Are they too low?

i ve found dz http://forums.techpowerup.com/showthread.php?t=117633

but i havent overclocked yet

can we bios Update the vga?
September 22, 2010 4:28:55 AM

xaltotun said:
Do you have a PCI Wireless card? I'm very curious to know.

Download and install Driver Sweeper.
Uninstall ATI and ASUS drivers, reboot, run Driver Sweeper, clean out all relevant drivers types, reboot, install ATI 10.4 Catalyst.

This worked for me - so far.


You also had a problem like mine? No i dont have a PCI wireless card, k i ll try that.
September 22, 2010 5:45:20 AM

i installed Tom Clancys HAWX today, and when I run HAWX i got a BSOD.
September 22, 2010 8:01:19 AM

xaltotun said:
Do you have a PCI Wireless card? I'm very curious to know.

Download and install Driver Sweeper.
Uninstall ATI and ASUS drivers, reboot, run Driver Sweeper, clean out all relevant drivers types, reboot, install ATI 10.4 Catalyst.

This worked for me - so far.

couldnt find 10.4, used driver sweeper, then installed 10.9, then to check i reinstalled undercover while watching a video, and it freezed again :( 
September 22, 2010 10:14:59 AM

Here was my problem:

note I did a fresh install of Windows, and it seems to have fixed everything.
10.4 with 200 battles in Napoleon Total War (hours of sustained gaming) and so far 10.9 no problems (so far 2x 2 hours of solid non-stop gaming).
http://www.tomshardware.com/forum/293599-33-what-primar...

as you can see:
http://www.tomshardware.com/forum/293588-33-replaced-57...

clean Windows install + updates + drivers = stable.
you need a good PSU, see second link.

If all this doesn't work, you need to do what Mazier recommended, and RMA your crap card.
September 22, 2010 10:18:21 AM

sorry 2x 2 hours = Crysis Warhead. max settings.
September 22, 2010 4:46:59 PM

Sorry Guys! its my hard drive, i installed win 7 again and Now Its dead :p , so i put my old hard drive, installed adobe cs4 while watching videos in Win 7 without any problem, no bsod for HAWX now, ATI 5770 rocks! :) 
September 22, 2010 4:47:39 PM

Thanks everyone!
!