G
Guest
Guest
Hello All,
I appreciate any help I can get, for I am at my last with this problem, and I've run out of options. I hate having to beg for help like this, and I try to save this as a last resort, but I have gone to the very last I can with this.
As stated with the header, I live in Central FLA, and have Bright House networks as my service provider. About 3-4 months ago, we started having random modem resets. Sometimes this will happen 1 - 2 times a day, sometimes 10 times a day. When it resets, it goes through a complete cycle, as if someone unplugged it and plugged it right back in. It reboots, internet comes back. It's quite, quite frustrating. There are 2 computer users in the house, my wife and I. There are 4 computers, 2 laptops and 2 desktops. I'm running Windows 7, she is running XP. We are currently using Road Runner Standard at 10down/1up. Now, let me list all of the things I have done in order to try to find a way to fix this problem.
1. I, of course, searched the internet looking for people whom have this problem. There are a couple, but nothing that is exactly like this.
2. I've contacted Bright House, they've sent 3 techs out to replace the modem twice and check the lines, all of which they've said had reasonable s/n ratios, power levels, etc.
3. I've replaced my router.
4. I've removed any splitters on the line.
5. Made sure the coaxial cable was in good shape physically.
6. Put in a new NIC on my computer.
7. Updated all drivers for the chipsets and LANS for both computers. Rolled-back a couple times too, when I changed hardware or something make sure they weren't the problem.
8. Tried cycling/reseting fully the modem and router on each occasion they were replaced, in the order of modem first, fully cycled, then router, then turning on computers.
9. Removed the power plug to the modem to the wall as opposed to a surge protector.
Now, I want to explain that these resets MOSTLY occur when I am playing World of Warcraft with my wife (I know, my wife and I play WoW, I'm sorry everyone hates WoW people, but it's a cheap pastime for us because we're not rich).
We both get online and do a raid with our friends on ventrilo, and that's USUALLY when the problem occurs. It has also occurred at other times, but not as often. There was actually a time when my modem reset while I was on the phone with Bright House and they asked me why I unplugged my modem. "THIS IS WHAT I'M TALKING ABOUT!" I replied.
Nothing else has a surge of power. We've moved it from different outlets, but nothing has changed.
I'm fried on this, guys. If there is anyone out there with ideas, please, please, PLEASE help me out.
Thank you for your help ahead of time guys.
I appreciate any help I can get, for I am at my last with this problem, and I've run out of options. I hate having to beg for help like this, and I try to save this as a last resort, but I have gone to the very last I can with this.
As stated with the header, I live in Central FLA, and have Bright House networks as my service provider. About 3-4 months ago, we started having random modem resets. Sometimes this will happen 1 - 2 times a day, sometimes 10 times a day. When it resets, it goes through a complete cycle, as if someone unplugged it and plugged it right back in. It reboots, internet comes back. It's quite, quite frustrating. There are 2 computer users in the house, my wife and I. There are 4 computers, 2 laptops and 2 desktops. I'm running Windows 7, she is running XP. We are currently using Road Runner Standard at 10down/1up. Now, let me list all of the things I have done in order to try to find a way to fix this problem.
1. I, of course, searched the internet looking for people whom have this problem. There are a couple, but nothing that is exactly like this.
2. I've contacted Bright House, they've sent 3 techs out to replace the modem twice and check the lines, all of which they've said had reasonable s/n ratios, power levels, etc.
3. I've replaced my router.
4. I've removed any splitters on the line.
5. Made sure the coaxial cable was in good shape physically.
6. Put in a new NIC on my computer.
7. Updated all drivers for the chipsets and LANS for both computers. Rolled-back a couple times too, when I changed hardware or something make sure they weren't the problem.
8. Tried cycling/reseting fully the modem and router on each occasion they were replaced, in the order of modem first, fully cycled, then router, then turning on computers.
9. Removed the power plug to the modem to the wall as opposed to a surge protector.
Now, I want to explain that these resets MOSTLY occur when I am playing World of Warcraft with my wife (I know, my wife and I play WoW, I'm sorry everyone hates WoW people, but it's a cheap pastime for us because we're not rich).
We both get online and do a raid with our friends on ventrilo, and that's USUALLY when the problem occurs. It has also occurred at other times, but not as often. There was actually a time when my modem reset while I was on the phone with Bright House and they asked me why I unplugged my modem. "THIS IS WHAT I'M TALKING ABOUT!" I replied.
Nothing else has a surge of power. We've moved it from different outlets, but nothing has changed.
I'm fried on this, guys. If there is anyone out there with ideas, please, please, PLEASE help me out.
Thank you for your help ahead of time guys.