I own a WD "My Passport" hard drive 1tb. I recently went to go use it when I plugged it in and started to hear a scratching sound. I disconnected the hard drive then plugged it back in and the sound stopped. But now it does not view the hard drive on my computer as it once did before. It was viewed with my personal name for the hard drive and now it is connected as a local disk, local disk F to be correct. Now I cannot open or view anything I have on the hard drive and it was asking me to troubleshoot the problem. I did that and then updated the device drivers and it showed up fine. But still only gets picked up on my computer as a local disk. It has asked me to reformat a few times, but I do not want to reformat without getting some of the files off of my hard drive first, but it wont let me open it. I was wondering if anyone could either help me repair the issue, and if not, then help me find a way to get my files off of the hard drive then onto my computer for safe keeping while I get another drive. I have never had any issues with it before and its never been dropped, it just suddenly has decided to stop working and I have tried uninstalling the device from my computer from my device manager in control panel but after I do the uninstall (removing the drivers and device) I reinstall and it still does not work. Please help.
1) almost all WD External Drives have an encryption. to recover your files do not remove it from the case.
2) i suggest you recover the files. try http://www.tomshardware.com/forum/id-1644496/lost-data-...
3) after that(2) try to format the drive. then run a diagnostic to see if the drive is all right.
4) if the diagnostic found errors or the format cannot be completed remove the hard drive from the external case and plug it in the motherboard an internal drive then repeat the format and/or run diagnostics.
Seatools is a good diagnostic package from Seagate customized for THEIR HDD's. Since you have a WD unit, go to their website and get the free WD diagnostic package, Data Lifeguard. Use that to diagnose your unit.