Hello,
I been having some trouble with my external Maxtor Onetouch 4 hard drive. It used to work fine on both my laptops and old desktop. I recently built a new desktop running Windows 7 Ultimate, when I plugged it in the first time I had no issue's. Weeks later I plugged it in again, and nothing. It's not showing up in My Computer, Disk Management or Seatools nor will any of my other computers running Windows XP, and Vista recognize it. This same exact thing happened with my Handyman external HDD.
I've looked all over for it, I'm not even seeing it in Device Manager as an Unknown Mass Storage Device. I can't really find any drivers or software for this drive online and the software it came with was installed once plugging the drive in. I've seen so many post about similar issue's on this External HDD yet none seem to have a decent solution.
The drive has it's own power supply via AC adapter and then connects to the PC via USB. When I plug it in, the drive boots up and sounds normal as it always has, the light comes on in the front just as always. I've swapped USB cables to check if that was the issue.
I still have this covered under warranty but don't want it to be replaced unless I recover the data on it, which means I don't really want to crack the enclosure open and void the warranty.
Any help would be appreciated..
I been having some trouble with my external Maxtor Onetouch 4 hard drive. It used to work fine on both my laptops and old desktop. I recently built a new desktop running Windows 7 Ultimate, when I plugged it in the first time I had no issue's. Weeks later I plugged it in again, and nothing. It's not showing up in My Computer, Disk Management or Seatools nor will any of my other computers running Windows XP, and Vista recognize it. This same exact thing happened with my Handyman external HDD.
I've looked all over for it, I'm not even seeing it in Device Manager as an Unknown Mass Storage Device. I can't really find any drivers or software for this drive online and the software it came with was installed once plugging the drive in. I've seen so many post about similar issue's on this External HDD yet none seem to have a decent solution.
The drive has it's own power supply via AC adapter and then connects to the PC via USB. When I plug it in, the drive boots up and sounds normal as it always has, the light comes on in the front just as always. I've swapped USB cables to check if that was the issue.
I still have this covered under warranty but don't want it to be replaced unless I recover the data on it, which means I don't really want to crack the enclosure open and void the warranty.
Any help would be appreciated..
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