Hello, I've never had a problem with this printer. Yesterday put in a new black catridge & it worked fine. Nice and dark and cisp. Today it won't put out ink. The color cartridge will. I've (gently) shaken it in all directions & taken it out & put it back in several times. No luck. It's new (refurb).
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This is common with refurbed print cartridges and why I don't recommend them to users. I suggest you return the cartridge and get a new one. Good luck!