Pentax Optio 30 - Is this normal?

Archived from groups: rec.photo.digital (More info?)

Make sure you read the small print at newegg. They also tell you after
you buy that they charge a 15% restocking fee on ALL (even defects) and
their RMA is supposed to take 2-3 days upon receipt. I'm on day 25 and
counting It seems newegg has great reviews from 7 or 8 out of 10
transactions, but thats not really good enough for someone with their
volume of sales. I was unfortunate enough to hit that apparent 20% that
falls through the crack- or mile wide cavern if you actually have to
deal with them. They sold me bad RAM! and their RMA system doesn't
work. No answer to emails! They finally promised a full refund "Please
allow 2-3 days for the credit to process" but a week later = NOTHING! I
called again and they said they didn't even receive my return? And
never would have sent a refund email if they didn't. Two separate
customer service people agreed to reply to me and asked me to send them
a copy, but two days later still NOTHING! How long should I wait? At
this point I can't even get any where near even. I'm out $40 for the
garbage ram, 5 for the original shipping, another 5 for the return
shipping and the thrill of waiting-waiting-waiting then being called a
liar! newegg.com keep my money, I don't want it any more. Congrats on
pulling one over on me! Buyers should take notice of this: Newegg asks
customers for testamonials on their website. They then restrict
submissions to only positive testomonials as a means to put buyers at
ease and feeling secure. This screams "Don't shop here" if a company
asks for and then restricts input in this manner there must be a reason
and I know what it is at newegg. Oh and don't forget the small print
percent restocking fee on all returns.. HAA HA ha. If you order
something and get garbage, the best you can do is risk geting another
piece of garbage and lose the shipping cost BOTH ways over and over or
play it safe and go for the BS 15% guaranteed loss! (thats over and
above the shipping fee you already lost) GREAT DEAL!

Archived from groups: rec.photo.digital (More info?)

<bigriff@ureach.com> wrote in message
news:1106031229.189779.81270@f14g2000cwb.googlegroups.com...
Make sure you read the small print at newegg. They also tell you after
you buy that they charge a 15% restocking fee on ALL (even defects) and
their RMA is supposed to take 2-3 days upon receipt. I'm on day 25 and

<blah blah blah deleted>

What has any of that got to do with the guy's question about his Optio 30?

As for Newegg.com, I've dealt with them for years and have never been
disappointed yet. They ship fast and reliably, stand by their product and in
my experience do not charge for restocking as long as the RMA is justified.
I have had to RMA a coujple of items over the years (one a refurb
motherboard) and was never charged any fee for it. The one returned item for
which I wanted a replacement rather than refund, was shipped promptly.

It's always worth shopping around, and on some items (especially digital
cameras) Newegg's prices are often not the lowest. But as far as I'm
concerned they're all but impossible to beat for service.

N.