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Regarding a damaged motherboard

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  • Asus
  • Blue Screen
  • Motherboards
Last response: in Motherboards
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Anonymous
a b V Motherboard
November 5, 2011 3:32:15 PM

Hi,

Ok so, recently I built my own system, however upon receiving a bunch of BSOD's, running memtest and being greeted with a ton of errors, I concluded the board/RAM was faulty so I had an RMA issued.

I received a reply saying my RMA was 'rejected' due to damaged PCI-E tracks, and there was nothing they could do about this as the warranty was void.

So, I've since ordered a new board (not very happy about this), and I ask you this;

- How could this have happened? afaik I was extremely careful handling the components.
- How can I prevent this when doing my next build?


If it's any help, the board was an Asus P8Z68-V Pro.

I appreciate any help you guys can give :) 

More about : damaged motherboard

a b Ĉ ASUS
a b V Motherboard
November 5, 2011 4:42:21 PM

Computer parts are relatively delicate. Installing RAM and Vid cards requires care. PCIe cards lock in place so you must push the release tab to properly remove them. The RAM and Vid card also need to be pushed in level, not one end at a time.

Without seeing the alleged PCIe slot damage it's difficult to say what might have caused the damage. IME however Asus is not known for great customer support and this is one reason why I do not recommend Asus mobos. The other reason is Asus mobos IME are very RAM sensitive, which may have been the real issue with your mobo? For performance and reliability I recommend Gigabyte mobos.
a b Ĉ ASUS
a c 435 V Motherboard
November 5, 2011 4:42:55 PM

Sounds like an excuse to get out of a warranty claim. Shame on asus.
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a c 207 Ĉ ASUS
a c 717 V Motherboard
November 5, 2011 4:44:43 PM

Welcome to Tom's Forum! :) 

Damage - if you owned ASUS what would you do accept it?!

IF you dropped or you had a completed system with GPU installed and shipped then I've seen the PCIe plastic get ripped right-off. So either you dropped (even knocked-over) the PC or you got it from 'someone' already completed via UPS/USPS.

Even the ASUS Mars II (3-4#) GPU won't pull-down or break-off the plastic PCIe track.
Anonymous
a b V Motherboard
November 5, 2011 5:40:02 PM

Thanks for the replies guys.

Just for clarity, the board was RMA'd to scan.co.uk, not Asus, as I have yet to contact them regarding the matter (I doubt they will do anything anyways).

Also the system was built myself, nothing was dropped or handled incorrectly afaik.
Anonymous
a b V Motherboard
November 5, 2011 5:48:31 PM

Sorry for double post, wasn't letting me edit.


What gets me is how scan can be so certain that I caused the damage, and wasn't delivered in this state. I understand the components have to pass some kind of quality assurance check at the manufacturers end, but the Coolermaster HAF X case I received had a manufacturing error...
a c 207 Ĉ ASUS
a c 717 V Motherboard
November 5, 2011 5:52:05 PM

RE 'AKAIK' got a wife or kids around? I remember my 8 year old spitting hot tea at my brand new Notebook. They 'tried' to clean it off, conspiracy of my daughter, wife and mother, and prayed I won't notice, it took me 3 seconds to know something was up and in less than a minute I was needing to pay $220 for a new keyboard. I was more concerned about my daughter's mouth and laughed about it. It sure in the heck wasn't Sony's fault nor did I ask them to pay...
Anonymous
a b V Motherboard
November 5, 2011 6:07:00 PM

No no, nothing like that.

I probably shouldn't have said 'AFAIK', as every component was installed with the method the manufacturer intended. I also spent time reading up on guides and tutorials for building PC's to brush up on my knowledge, since I haven't done it in a while.

Hope that clears things up :) 
a c 207 Ĉ ASUS
a c 717 V Motherboard
November 5, 2011 8:01:28 PM

Bottom-line, either you did it or someone at your home - period.

I have never seen a PCIe fall/break-off on it's own, nor can any GPU break it off by itself. NEVER! Hundreds of builds and thousands of posts and it never happened! You would have noticed it off the second you opened the box.

I am not the ASUS nor MOBO police.
Anonymous
a b V Motherboard
November 5, 2011 8:46:33 PM

Hmm, well, I haven't actually SEEN the damage yet, as I was only informed the board was damaged earlier today via email/telephone. I shall have a closer look when I receive it.

The person I spoke to on the phone mentioned tracks being 'scratched' and said nothing of the connectors themselves, hence why I'm so baffled about the situation (as I said, I was very careful with the components).
!