BFG is going through liquidation because nVidia basically cut them off as a business partner. As a result of that, a major part of their revenues has been eliminated. Since it is difficult for a company to remain in business without having any revenue stream, BFG has gone out of business.
I am sorry, but you will be on hold for eternity. Throw away your card and buy a new one.
See following link:http://www.zdnet.com/blog/hardware/bfg-tech-winding-down-lifetime-warranty-no-longer-being-honored/9315