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HIS H577QT1GD Radeon HD 5770 IceQ 5 Turbo Video Card Problem

Last response: in Graphics & Displays
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October 28, 2010 8:18:17 PM

Hi Everyone,

I have just put together a new PC and everything seems to be working fine except for my graphics card. As the Title says, it's a HIS H577QT1GD Radeon HD 5770 IceQ 5 Turbo Video Card - 1GB GDDR5, PCI-Express 2.0. The motherboard I am using is a MSI 785GM-E51 Motherboard - AMD 785G, Socket AM3.

When I boot the machine the fan of the graphics card sounds to be spinning at about 100%, and never varies this speed from start-up to shutdown. The only graphics device windows 7 sees is the ATI on board drivers.

Any ideas on how I can troubleshoot this?

Thanks,

Anthony
a c 169 U Graphics card
October 28, 2010 8:21:41 PM

Hello and welcome to the forums
Have you installed the latest VGA drivers for your cards ?
Also make sure you disable your onboard VGA(From either BIOS or device manager)
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October 28, 2010 8:33:38 PM

Yes, I downloaded and installed the latest CCC for ATI driver.

While poking around in the BIOS, I could not find any way to disable the onboard VGA, but I did set the priority to the PCIe.

I have uninstalled the VGA driver from device manager then rebooted, and it reinstalls itself.
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October 28, 2010 9:05:04 PM

I removed the card, disabled the on board drivers, removed all of the existing ATI drivers. I then restarted after replacing the card, and installed again. It keeps installing for the ATI on board device and refuses to acknowledge the 5770 card.

Does anyone have some ideas of what I could be doing wrong? Could my PCIe slot be bad? Could the card be bad but the fan still be working?


Anthony
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a c 169 U Graphics card
October 28, 2010 10:27:09 PM

hmm,can you test the card in another system ?
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October 28, 2010 10:34:51 PM

That will be the next step, I don't have another at my home so I'll have to take it to a buddies house.
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October 29, 2010 6:33:45 AM

When you boot, how are you see the video on the moniter? Which video output do you have the monitor hook to? If the 5770, do you have the 6pin power hook up?
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October 29, 2010 12:04:49 PM

It wasn't showing up on the boot screen. After going through troubleshoot with HIS, they deemed this a hardware failure. I'm sending it back and getting a new card.
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!