Realtek HD Audio installed but no sound
Tags:
- MSI-Microstar
- Realtek
- Audio
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Motherboards
Last response: in Motherboards
alvie_463
November 29, 2011 12:21:12 PM
I am hoping that someone here will be able to help me. I have read a lot of post regarding realtek and windows 7 and have not been able to 1) solve the no sound issue, but 2) i have now managed to get sound manager to register a headphone and mic when nothing is plugged into the front jacks.
Here are the computer and card specs
OS- Windows 7 Ultimate service pack 1
Manufacturer- MSI
Processor- AMD Phenom II X3 705e Processor 2.50 GHz
Ram- 6.00GB
System Type- 64-bit OS
Sound Card Realtek HD Audio
Driver- 6.0.1.6449
Direct X version 11.0
Audio controller HD Audio
Audio Codec ALC892
This was a system that me and a friend built and I'm certain everything is plugged in and in the right spots. I have uninstalled both driver and hardware and reinstalled. I have disabled front jack detection, and also have set front and rear jacks to play audio simultaneously. I have tried almost everything I have found and or know on my own to no avail.
As stated above I have working speakers plugged into the analog output on the rear of computer, I have nothing plugged into the front jacks however realtek seems to think I do. When I run a sound test I see the eq lighting up but hear nothing.![]()
Has anyone here had the same issue or anyone have any ideas how to remedy this?
Here are the computer and card specs
OS- Windows 7 Ultimate service pack 1
Manufacturer- MSI
Processor- AMD Phenom II X3 705e Processor 2.50 GHz
Ram- 6.00GB
System Type- 64-bit OS
Sound Card Realtek HD Audio
Driver- 6.0.1.6449
Direct X version 11.0
Audio controller HD Audio
Audio Codec ALC892
This was a system that me and a friend built and I'm certain everything is plugged in and in the right spots. I have uninstalled both driver and hardware and reinstalled. I have disabled front jack detection, and also have set front and rear jacks to play audio simultaneously. I have tried almost everything I have found and or know on my own to no avail.
As stated above I have working speakers plugged into the analog output on the rear of computer, I have nothing plugged into the front jacks however realtek seems to think I do. When I run a sound test I see the eq lighting up but hear nothing.

Has anyone here had the same issue or anyone have any ideas how to remedy this?
More about : realtek audio installed sound
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Reply to alvie_463
So, you plugged the front jacks into the mobo, yes? Did you make sure to use the right plug both in terms of on the mobo itself as well as the AC'97 or HD Audio from the case?
Anyway, if the sound is working fine from the back panel, I wouldn't worry about it thinking there might be something plugged into the front... Do those jacks work if you actually do plug something in?
Also, check out your audio settings in Windows instead of using the Realtek thing. In your tray tools (near the clock) there should be a speaker icon. Select it and go to Playback Devices and make sure the proper one is selected.
Anyway, if the sound is working fine from the back panel, I wouldn't worry about it thinking there might be something plugged into the front... Do those jacks work if you actually do plug something in?
Also, check out your audio settings in Windows instead of using the Realtek thing. In your tray tools (near the clock) there should be a speaker icon. Select it and go to Playback Devices and make sure the proper one is selected.
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Reply to wolfram23
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alvie_463
November 29, 2011 5:29:29 PM
Thanks for the response,
Everything looks good as far as it being plugged in.
As far as sound there is no sound at all from either ports. The rear jack detects the speakers when they are plugged in and out but no sound is being played through them. They are good speakers as I have tested them on another computer.
The speakers are set up under both windows and realtek as the default sound device.
Everything looks good as far as it being plugged in.
As far as sound there is no sound at all from either ports. The rear jack detects the speakers when they are plugged in and out but no sound is being played through them. They are good speakers as I have tested them on another computer.
The speakers are set up under both windows and realtek as the default sound device.
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alvie_463
November 29, 2011 7:23:24 PM
icecold1977
July 15, 2012 4:31:30 PM
goneng
October 22, 2012 8:36:34 PM
Solved it!
There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
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Reply to goneng
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AwakenTech
October 12, 2013 2:43:22 PM
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
Dude!!!! You are awesome! Now I can play my speakers connected to my receiver (back jack) and my speakers in the office (front jack) at the same time! I kept switching back in forth making each device the default, this works so much better.
Thanks!
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Reply to AwakenTech
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ChrischinLoois
November 27, 2013 10:22:25 AM
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I feel like I missed something. Where exactly do I go to see this folder icon?
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Reply to ChrischinLoois
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blahnobody
November 28, 2013 9:08:36 PM
It is above "ANALOG" and below "Device advanced settings" up in the upper right hand corner.
goneng: THANK YOU THANK YOU THANK YOU!!! YESSSSSSSSSS this is exactly what I needed. Whew. You are a saint!
There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I feel like I missed something. Where exactly do I go to see this folder icon?
goneng: THANK YOU THANK YOU THANK YOU!!! YESSSSSSSSSS this is exactly what I needed. Whew. You are a saint!
ChrischinLoois said:
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I feel like I missed something. Where exactly do I go to see this folder icon?
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Reply to blahnobody
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Dani Geek
February 3, 2014 9:07:14 AM
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
Thanks a lot!, My desktop had the same problem and after a week of troubleshoothing i gave up. This was 1 year ago.
Seems that the chip fails to detect the if something is plugged so it doesn't send sound at all. This is a workaround.
I needed some space and i was going to throw my desktop away. Now i can use it again
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Reply to Dani Geek
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gfed0049
February 23, 2014 8:42:52 PM
blahnobody said:
It is above "ANALOG" and below "Device advanced settings" up in the upper right hand corner.goneng: THANK YOU THANK YOU THANK YOU!!! YESSSSSSSSSS this is exactly what I needed. Whew. You are a saint!
ChrischinLoois said:
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I feel like I missed something. Where exactly do I go to see this folder icon?
where though!? I cannot find any area with "device advanced settings" and ANALOG" even in it! not sure where I'm supposed to be looking...
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Reply to gfed0049
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jainpa
April 13, 2014 9:30:29 AM
click the YELLOW folder BETWEEN device advance settings and analog ................................... there lies the disable detection box...
goneng: THANK YOU THANK YOU THANK YOU!!! YESSSSSSSSSS this is exactly what I needed. Whew. You are a saint!
There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I feel like I missed something. Where exactly do I go to see this folder icon?
where though!? I cannot find any area with "device advanced settings" and ANALOG" even in it! not sure where I'm supposed to be looking...
gfed0049 said:
blahnobody said:
It is above "ANALOG" and below "Device advanced settings" up in the upper right hand corner.goneng: THANK YOU THANK YOU THANK YOU!!! YESSSSSSSSSS this is exactly what I needed. Whew. You are a saint!
ChrischinLoois said:
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I feel like I missed something. Where exactly do I go to see this folder icon?
where though!? I cannot find any area with "device advanced settings" and ANALOG" even in it! not sure where I'm supposed to be looking...
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Reply to jainpa
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Sam371254
May 4, 2014 7:19:33 PM
jainpa said:
click the YELLOW folder BETWEEN device advance settings and analog ................................... there lies the disable detection box...gfed0049 said:
blahnobody said:
It is above "ANALOG" and below "Device advanced settings" up in the upper right hand corner.goneng: THANK YOU THANK YOU THANK YOU!!! YESSSSSSSSSS this is exactly what I needed. Whew. You are a saint!
ChrischinLoois said:
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I feel like I missed something. Where exactly do I go to see this folder icon?
where though!? I cannot find any area with "device advanced settings" and ANALOG" even in it! not sure where I'm supposed to be looking...
Open the Control Panel, go to Realtek HD Audio Manager and if it has been updated you should see a little wrench in a box in the bottom right corner. Click this and inside there check the box next to "Disable front panel jack detection"
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Reply to Sam371254
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chosey6
May 14, 2014 9:03:10 PM
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
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Reply to chosey6
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chosey6
May 14, 2014 9:26:21 PM
Similar problem. External speakers work with Win XP but not Win 7 Pro 64 Bit. Using latest Realtek drivers. Unfortunately disabling front jack detection had no affect. I also tried changing "device advanced settings", no help, changed them back. OS "sound manager" and Realtek sound manager shows speakers plugged in, drivers up to date, "device working properly", volume 100%, not muted, etc. I've spent many hours installing, uninstalling, and reinstalling drivers (through Microsoft, Realtek, Biostar, AMD, etc.). Sound manager "animated icon" shows speakers working. Everything "looks" correct but still no sound. Any suggestion would be greatly appreciated.
Thanks
Thanks
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Clarky716
June 18, 2014 3:58:27 AM
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chosey6
June 18, 2014 9:14:29 AM
BloodFlood
July 5, 2014 5:01:55 PM
Oh lord, I have had the same problem ever since I built my system 5 days ago. I have tried so many times that I am confused beyound measure. I disabled the AMD HDMI Audio device from my R9 270x (my system is https://pcpartpicker.com/user/bloodflood/saved/yQNv6h), checked that audio is enabled in BIOS, reinstalled every driver, checked with two different headsets, checked the front panel jack detection box in Realtek HD Audio, tried plugging both headsets in the front and back ports and nothing works. The equaliser shows sound but there is none. This is devastating because to try for a refund on the MBoard I need to travel a thousand kilometers and spend a decent amount of money which I would really prefer not to do. None of the solutions from this thread helped yet, maybe somebody has a fresh idea?
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Reply to BloodFlood
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AdrianMacG
August 2, 2014 9:40:54 AM
So i was having this exact issue, my analog audio output just stopped working when i installed the r7 260x, i tried everything drivers, realtek chipset default audio devices etc. and my realtek is different than that in the picture and does not have that folder but does have an option to disable port detection or whatever. didnt work.
so yesterday i took my mobo into the computer store because thank god i got the 3 year warranty on the thing. Now im waiting to see what the problem was? If they fix my motherboard or they give me a new one im not sure? Im not even sure if this is going to be under the warranty? Will i have to pay them money for this repair? we will find out.....
EDIT:
i also tried going in a trading in the gfx card for a different one, i actually went up to the club3d r9 270, still the same problem....
it started when i put the 260x in and hooked it up to hmdi right off the bat, then i hooked back up my dvi to vga monitor, and tried my headset and speakers, nothing..... I then started dickng with the bios and OS, i ended up reinstalling windows fresh, formatting both harddrives and starting over from fresh. Still nothing. I got on the line with asus tech support and they told me oh the audio ports could be grounded, take the mobo out of the case and run the pc on a peice of cardboard. so i did. Still nothing.......
that was before i took the mobo into the store yesterday
so yesterday i took my mobo into the computer store because thank god i got the 3 year warranty on the thing. Now im waiting to see what the problem was? If they fix my motherboard or they give me a new one im not sure? Im not even sure if this is going to be under the warranty? Will i have to pay them money for this repair? we will find out.....
EDIT:
i also tried going in a trading in the gfx card for a different one, i actually went up to the club3d r9 270, still the same problem....
it started when i put the 260x in and hooked it up to hmdi right off the bat, then i hooked back up my dvi to vga monitor, and tried my headset and speakers, nothing..... I then started dickng with the bios and OS, i ended up reinstalling windows fresh, formatting both harddrives and starting over from fresh. Still nothing. I got on the line with asus tech support and they told me oh the audio ports could be grounded, take the mobo out of the case and run the pc on a peice of cardboard. so i did. Still nothing.......
that was before i took the mobo into the store yesterday
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Reply to AdrianMacG
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AdrianMacG
August 2, 2014 9:45:09 AM
BloodFlood said:
Oh lord, I have had the same problem ever since I built my system 5 days ago. I have tried so many times that I am confused beyound measure. I disabled the AMD HDMI Audio device from my R9 270x (my system is https://pcpartpicker.com/user/bloodflood/saved/yQNv6h), checked that audio is enabled in BIOS, reinstalled every driver, checked with two different headsets, checked the front panel jack detection box in Realtek HD Audio, tried plugging both headsets in the front and back ports and nothing works. The equaliser shows sound but there is none. This is devastating because to try for a refund on the MBoard I need to travel a thousand kilometers and spend a decent amount of money which I would really prefer not to do. None of the solutions from this thread helped yet, maybe somebody has a fresh idea?yeah my audio issues started with the R series graphics cards aswell, i wonder if this has anything to do with each other?
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Reply to AdrianMacG
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Chambe
August 22, 2014 3:38:35 PM
AdrianMacG said:
So i was having this exact issue, my analog audio output just stopped working when i installed the r7 260x, i tried everything drivers, realtek chipset default audio devices etc. and my realtek is different than that in the picture and does not have that folder but does have an option to disable port detection or whatever. didnt work. so yesterday i took my mobo into the computer store because thank god i got the 3 year warranty on the thing. Now im waiting to see what the problem was? If they fix my motherboard or they give me a new one im not sure? Im not even sure if this is going to be under the warranty? Will i have to pay them money for this repair? we will find out.....
EDIT:
i also tried going in a trading in the gfx card for a different one, i actually went up to the club3d r9 270, still the same problem....
it started when i put the 260x in and hooked it up to hmdi right off the bat, then i hooked back up my dvi to vga monitor, and tried my headset and speakers, nothing..... I then started dickng with the bios and OS, i ended up reinstalling windows fresh, formatting both harddrives and starting over from fresh. Still nothing. I got on the line with asus tech support and they told me oh the audio ports could be grounded, take the mobo out of the case and run the pc on a peice of cardboard. so i did. Still nothing.......
that was before i took the mobo into the store yesterday
Is there any chance that you are from Norway and have a "Komplett-PC"?
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Reply to Chambe
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audioissues
August 23, 2014 8:16:42 AM
AdrianMacG said:
So i was having this exact issue, my analog audio output just stopped working when i installed the r7 260x, i tried everything drivers, realtek chipset default audio devices etc. and my realtek is different than that in the picture and does not have that folder but does have an option to disable port detection or whatever. didnt work. so yesterday i took my mobo into the computer store because thank god i got the 3 year warranty on the thing. Now im waiting to see what the problem was? If they fix my motherboard or they give me a new one im not sure? Im not even sure if this is going to be under the warranty? Will i have to pay them money for this repair? we will find out.....
EDIT:
i also tried going in a trading in the gfx card for a different one, i actually went up to the club3d r9 270, still the same problem....
it started when i put the 260x in and hooked it up to hmdi right off the bat, then i hooked back up my dvi to vga monitor, and tried my headset and speakers, nothing..... I then started dickng with the bios and OS, i ended up reinstalling windows fresh, formatting both harddrives and starting over from fresh. Still nothing. I got on the line with asus tech support and they told me oh the audio ports could be grounded, take the mobo out of the case and run the pc on a peice of cardboard. so i did. Still nothing.......
that was before i took the mobo into the store yesterday
I have a Gigabyte Z87 D3HP and when I installed an XFX Radeon R9 290 and then decided I didn't want to keep it and took it out again I have no sound. I originally had linux and then I swapped over to windows - all legit - and the same thing is happening with no sound output but the system identifies when I plug in an audio device - even front audio - but there is no sound actually output.
Speakers work, audio drivers switched tons of times, even a fresh operating system didn't work, so I tried flashing my bios. This did nothing to solve the problem.
Does anyone have any ideas?
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Jacob Robinson
August 26, 2014 9:38:46 PM
Mr_Fuzzy_Face
September 3, 2014 8:20:21 AM
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Reply to Mr_Fuzzy_Face
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nomad87
September 6, 2014 12:36:26 PM
goneng said:
Solved it!There is a small folder-like icon in the top-right area (near the 'Advanced Options' and 'ANALOG').
Clicking this folder-icon opens a small dialog with two check-boxes:
make sure the first check-box ("Disable ... detection") is checked -
this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is used or not.
Good luck!
I've been trying to figure this out for months, first the front jack stopped playing and eventually the rear jack decided to quit too. I could only get sound when testing in 5.1; when it tested the center and sub-woofer. After trying your suggestion I have audio again, Woohoo!! Unfortunately it only works from the front jack, apparently the rear one is still on strike. Oh well I have audio, I'm happy. Thanks so much!
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tjcaruana
September 13, 2014 3:45:46 PM
I have the same problem...!! I have tried everything on this thread and this one too:
http://www.tomshardware.com/forum/8295-63-sound-work-er...
And I still have the "Error failed to play test tone". I'm about to just buy a new sound card...
http://www.tomshardware.com/forum/8295-63-sound-work-er...
And I still have the "Error failed to play test tone". I'm about to just buy a new sound card...
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Nhtmd2
October 9, 2014 10:39:01 PM
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