Hello
I recently bought a full build for the 5th or 6th time as I was making a PC for a friend, fairly cheap £300 total (in the past I have done full builds of £1500 and had no issues) so I get everything configured - and do a test outside the case.. something I always do as it can be fiddly if you have issues.
I start up the PC and after 4 or 5 seconds it turns itself up and then restarts - and just loops continuously.
I did the normal 'remove a component at a time and see what happens' after many different combos I found the only one where it happened was when the CPU was on the mobo, when everything but the CPU was there - there system started up and just idled (no post beeps though, unsure if I would even get any or not though)
I bought all my components from scan as I wanted them quickly, have used them quite a bit for the last 4-5 years so expected some good help when I queried them about it - I received an email around a week after I told them my issue and they simply told me to do what I had already done and informed them of doing, switch components around and see if one combo works etc. after mailing them back informing them that I did it (I did it again just for laughs, same thing happened) they then informed me I would need to get a hold of another CPU (what?) and reset the bios this way... personally Im pretty sure I dont have to do this - I've never had to buy a secondary component to test problems myself and doubt that is standard code of conduct for newly bought products
The fan to the cpu is connected fine, this was pretty much the only problem I thought it could be - but it was not.
components:
CPU: Intel Dual Core Wolfdale E5800 - http://www.scan.co.uk/products/intel-pentium-dual-core-e5800-s775-wolfdale-3m-32-ghz-2mb-cache-16x-core-ratio-65w-retail
Mobo: MSI g41m-p25 Intel g41 s775 - http://www.scan.co.uk/products/msi-g41m-p25-intel-g41-s775-pci-e-%28x16%29-ddr3-800-1066-1333%28oc%29-sata-ii-3gb-s-uatx
Before I get back to SCAN again, who have very surprisingly been very unhelpful so far, was just wondering if anyone has run into anything like this before and if it is anything other than a faulty mobo / cpu?
I recently bought a full build for the 5th or 6th time as I was making a PC for a friend, fairly cheap £300 total (in the past I have done full builds of £1500 and had no issues) so I get everything configured - and do a test outside the case.. something I always do as it can be fiddly if you have issues.
I start up the PC and after 4 or 5 seconds it turns itself up and then restarts - and just loops continuously.
I did the normal 'remove a component at a time and see what happens' after many different combos I found the only one where it happened was when the CPU was on the mobo, when everything but the CPU was there - there system started up and just idled (no post beeps though, unsure if I would even get any or not though)
I bought all my components from scan as I wanted them quickly, have used them quite a bit for the last 4-5 years so expected some good help when I queried them about it - I received an email around a week after I told them my issue and they simply told me to do what I had already done and informed them of doing, switch components around and see if one combo works etc. after mailing them back informing them that I did it (I did it again just for laughs, same thing happened) they then informed me I would need to get a hold of another CPU (what?) and reset the bios this way... personally Im pretty sure I dont have to do this - I've never had to buy a secondary component to test problems myself and doubt that is standard code of conduct for newly bought products
The fan to the cpu is connected fine, this was pretty much the only problem I thought it could be - but it was not.
components:
CPU: Intel Dual Core Wolfdale E5800 - http://www.scan.co.uk/products/intel-pentium-dual-core-e5800-s775-wolfdale-3m-32-ghz-2mb-cache-16x-core-ratio-65w-retail
Mobo: MSI g41m-p25 Intel g41 s775 - http://www.scan.co.uk/products/msi-g41m-p25-intel-g41-s775-pci-e-%28x16%29-ddr3-800-1066-1333%28oc%29-sata-ii-3gb-s-uatx
Before I get back to SCAN again, who have very surprisingly been very unhelpful so far, was just wondering if anyone has run into anything like this before and if it is anything other than a faulty mobo / cpu?