The problem is that the fasteners have a white plastic outside that keep the clips in place. But there is a little black piece that comes out from the middle to expand the outside pieces. The black piece in the middle is what wont retract.
added a picture to kind of help. http://i305.photobucket.com/albums/nn213/MichaelG_G/IMG_9029.jpg
Its hard to see but the two clips towards the bottom are stuck like that. The black middle pieces wont retract. I've tried unlocking and relocking the pins. The left clip wont extend the black piece and the top right clip wont move at all. The top right never really worked and the left one always popped out.