I am new so please bear with me. I ordered a computer from Cyberpower, and like most have had trouble contacting there customer service. Anyhow, I need some help.
As the computer came to my house, there was no windows installed because I planned to install myself. I turned the computer on and got the error "detecting Dram size" then the system would crash about 3 times before booting up.
I installed windows 7 ultimate once I got it rolling.
Once inside windows, the computer states I have 24gb of ram installed, but only 8bg useable. Any ideas why?
I also tested multiple versions of my memory. With only one stick installed the system boots fine without the "dram size" error. It also states in windows that i have 4 gb installed and 4 gbs useable.
Any ideas? Is the ram voltage wrong?
Could one of the memory sticks be bad? I would assume not since windows recognizes all 24gb.
Check your bios settings for "memory mapping" or "unganged" and be sure one or both are enabled. You may also find another ram setting that you could play with; often the ram is detected too slow; that's adjustable on some boards in manual mode.