Yes I can ping the website.
This is what i get
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Pinging ea.custhelp.com [126.96.36.199] with 32 bytes of data:
Reply from 188.8.131.52: bytes=32 time=69ms TTL=243
Reply from 184.108.40.206: bytes=32 time=65ms TTL=243
Reply from 220.127.116.11: bytes=32 time=73ms TTL=243
Reply from 18.104.22.168: bytes=32 time=71ms TTL=243
Ping statistics for 22.214.171.124:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 73ms, Average = 69ms
And this is what i see