I am having the same problem. The drive is a LG. When I plug it in it finds new hardware but says it is USB Mass Storage Device then tells me there was a problem and device may mot perform correctly. I checked the device manager and under usb devices it shows it as a problem usb. I have uninstalled numerous times and it does the same thing each time. The old drive is detected as a DVD drive. This tells me the external connector board is working. Whats with the LG drive.