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Can't connect to Internet, NIC seems ok?

Last response: in Components
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May 6, 2011 1:10:40 AM

I did a fresh install of win xp on my dell inspiron 6400 laptop. I had to re-download all the drivers to get the hardware parts working. I think I got them all cuz everything works now except that I can't get a network/internet connection. It just has a red X and says "Local Area Connection: cable is unplugged" even though a live cable is in.

The cable, ethernet port and internet all work as it runs on another pc just fine. I'm just wondering if it is my onboard card that is dead or just some setting that i need to tweak. Can anyone take a look and help? I've taken all these screen shots of tests I've run and it seems to show my card/NIC is all OK.

http://img228.imageshack.us/img228/7396/ss1wn.jpg
http://img840.imageshack.us/img840/2577/ss2za.jpg
http://img855.imageshack.us/img855/8274/quickset.jpg

I've done a modem reset, uninstall reinstall driver, didnt work.

More about : connect internet nic

May 16, 2011 3:22:39 AM

Can you right-click your network icon and run a troubleshoot?
Sounds like a corrupt driver problem if everything else is working ok. It looks like the card is fine.
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May 16, 2011 6:44:04 AM

How are you connected to the internet, straight to a modem or by a router ?
Can be that you need to set a static IP address rather then a dhcp server.
Check those settings on the other computer, and if you are using a router you have to look at those settings it can also be that you have mac filtering on and your broadcom adapter is not listed there.

As far i can see from those screens, your adapter seems to be running fine.
It just cannot obtain any ip address and is assigned a loop back ip address (127.0.0.1)
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May 16, 2011 2:44:01 PM

Yes, directly to the modem. I've always used "automatic" configuration for internet connection TCP/IP protocols.

What is this mac filtering thing? Can you provide any step-by-step instructions?
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Best solution

May 17, 2011 7:04:45 AM

Can you give me the brand / type of the used modem so i can look at the configuration options of that device.

What you can also try is to download the latest drivers and re-install the nic once more.
I beleive this should be the appropiate drivers seeing your screenshot:
http://www.broadcom.com/support/ethernet_nic/4401.php
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May 24, 2011 1:06:58 AM

soest009 said:
Can you give me the brand / type of the used modem so i can look at the configuration options of that device.

What you can also try is to download the latest drivers and re-install the nic once more.
I beleive this should be the appropiate drivers seeing your screenshot:
http://www.broadcom.com/support/ethernet_nic/4401.php



I'll have to check when I get home. Thanks. I'll see if reinstalling the NIC driver helps.
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May 31, 2011 8:29:04 AM

I reinstalled all the drivers including the 4401 NIC driver and still same issue. It doesn't matter now, I went ahead and bought a used computer so i won't use my laptop anymore or at least for now. Thanks for all your help.
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May 31, 2011 8:29:49 AM

Best answer selected by joe23.
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