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Laptop won't charge, but it says it does

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January 9, 2012 2:59:59 PM

Hello all, and thank you in advance for your help. Here's the situation:

I have a HP G71 laptop computer. A few weeks ago, the power supply died (confirmed by a multimeter) and I bought a new one on eBay from China (big mistake, I know). The computer worked fine for a few hours, but then a new problem occurred: Windows tells me that the computer is plugged in and charging an the charging light is on, but the battery is depleted. If you take the battery out, the computer doesn’t work at all. I have Linux on that computer too, and it's the same on Linux.

The light next to the AC jack is on so long as the computer is plugged in, whether the battery is in or not. I had that eBay adapter checked, and it's only producing three volts (instead of 18.5). However, I checked the computer with two other adapters that are working (tested with a multimeter) and the problem is exactly the same: it won’t work without the battery, and with the battery it says it’s plugged in and charging but it’s not charging.

Questions:
(1) Is this a motherboard issue? If so, can it be fixed or must the motherboard be replaced?
(2) Could the adapter have done that? Did it fry my computer?

Thank you for your help and advice.
MJ

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a c 716 V Motherboard
January 9, 2012 5:59:33 PM

Welcome to Tom's Forum! :) 

This isn't the Notebook section, but if you purchased a charger that wasn't properly sized for your battery then it could have easily damaged or destroyed the battery. Depending on the HP G71 it might still be covered under its' warranty.

I would carefully compare the Input and Output on the A/C adapters and if they're different then sure it'll damage the battery. Conversely, if the battery was damaged then that too would explain why the A/C adapter malfunctioned and quit working. It's very rare for an A/C adapter to go bad, it happens but rarely. Typically, it's the battery that goes bad and lithium batteries are 'good' for about 2~3 years at most.

I doubt the Notebook itself is 'bad' if it were then it won't be running even on the A/C adapter.

Check everything! Places like 'Batteries Plus' can diagnose and replace the both the battery and A/C adapter if needed.

Good Luck! :) 
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January 9, 2012 6:11:26 PM

Thank you for your reply, but I don't think you understood my question. The laptop is NOT working on the AC adapter. If you take the battery out and plug the computer in, it's completely dead. It's possible that the battery is damaged as well, but there is clearly something wrong with the computer itself.

The adapter meets all specifications - voltage, wattage, amperage, and it has the right connections. It even has the HP sticker on it, but I think it's fake.
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a c 716 V Motherboard
January 9, 2012 6:26:30 PM

Then yep the battery went bad and toasted your Notebook.

Choices:
1. Warranty to HP
2. Buy a new Notebook and get a 'kit' if needed to transfer Data off the NB's HDD e.g. SATA can be simply transferred to a PC or SATA to USB.

Repairing costs more than a new Notebook in most instances >$200~$300+.
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