ASRock Extreme4 Gen3 is frustrating me, help please

[krisco65]

Just got in all my stuff to build my new computer and this motherboard is giving me a hell of a time. I have owned well over 20 motherboards in my time from MSI, Asus, and Gigabyte and have never had this issue.

Everything works hardware wise with the excpetion of my keyboard and mouse. First of all the motherboard absolutely does not recognize my Razer Mouse and keyboard. If I plug in a generic mouse and keyboard they work in the bios, but do not work outside of that so I can't log into windows. If I turn off the legacy USB option in the bios the keyboard will now work so I can log into windows but the mouse won't work.

I have tried 5 different sets of keyboards and mice and messed with all the options in the bios that I can think of and nothing works. The fact that I can't install a new motherboard and the bios will not recognize the mouse and keyboard is absolutely rediculous.

I have gone to ASRocks website and the few forums they offer plus I have read everything I can think of. This is so frustrating.

Any help would be greatly appreciated.

 

[dummos]

are you using the usb 3.0 ports? if so try one of the 2.0 ports as i think the 3.0 support needs installing from the driver disk failing that have you got one of those little usb to ps2 connectors? there should be 1 ps2 port on the rear panel. good luck hope this helps

 

[tlmck]

Since you got the keyboard working, have you tried booting into Windows and then plug in the mouse? Also, most mice have a little search button thing on the bottom which seeks out the adapter. I have found if you hold this down for a few seconds while moving the mouse over a surface(but not touching it of course) it will eventually "grab" the adapter.

 

[krisco65]

are you using the usb 3.0 ports? if so try one of the 2.0 ports as i think the 3.0 support needs installing from the driver disk failing that have you got one of those little usb to ps2 connectors? there should be 1 ps2 port on the rear panel. good luck hope this helps

Nope i am using only the 2.0's. I am going to try and find an adapter and try that out later today, thanks.

 

[krisco65]

Since you got the keyboard working, have you tried booting into Windows and then plug in the mouse? Also, most mice have a little search button thing on the bottom which seeks out the adapter. I have found if you hold this down for a few seconds while moving the mouse over a surface(but not touching it of course) it will eventually "grab" the adapter.

I will try both of those suggestions out, thank you.

 

[tlmck]

I will try both of those suggestions out, thank you.

Forgot to mention if the keyboard and mouse use a single adapter for both, boot Windows with the mouse off, and then turn it on. Same effect.

 

[krisco65]

So now I only get the keyboard and mouse in the bios. Can't log into windows anymore. I have tried every single bios available for this motherboard. No luck.

 

[tlmck]

Actually my advice was based on wireless keyboard and mouse, so I goofed. Sorry.

Even still, I do not get this either, but I am thinking it has something to do with the UEFI BIOS. My current ASUS z68 is my first experience with this as well. However, when I first fired up the board, it went to BIOS and I just clicked on a button like "default" or "auto" or something. I am on my Linux netbook right now, but I will check and see when I get home in about an hour.

Anyway, you might try that if available. I assume Asrock's BIOS is the same.

And also, you can still use USB 3.0 ports as USB 2.0.

 

[krisco65]

I finally managed to get it working. Here is the hoops I had to jump through:

I had to flash the bios back to 1.0, which is the original bios that the board had when it was first made. In order to do this however, you have to have a thumbdrive or external hard drive, but it cannot be NTFS. It has to be fat32. However you cant use a external hard drive because fat32 only supports up to 4gb. So I had to go buy a 2gb flash drive.

Once the new (old) bios is flashed in there I now dont have a mouse in the bios, but I do have a keyboard. So I can now turn off the legacy usb option using my keyboard, save and reboot.

Now at the windows login screen I no longer have my keyboard but I now have my mouse. So what I had to do was turn on the on-screen keyboard and click my password in. Once logged into windows I could finally re-plug in my keyboard and mouse and have windows re-apply the drivers.

This is pretty rediculous and definately the worst experience I have had with a motherboard so far. I can only hope that once it comes time to overclock the board lives up to the reviews it received.

Thanks to all who helped.

 

[dummos]

as you can tell in my sig i am using that MOBO and had no trouble installing it i dont know what happened there but i can tell you it is a PLEASURE to overclock even the one click optimized overclock settings work beautifully. i have tried all the settings