My 3 year old Toshiba Laptop came with 704 MB of RAM. I took it to Staples to upgrade to 2 GB of RAM. When the technician installed two 1 GB memory cards, the PC wouldn't boot up. It also wouldn't boot up with if only one 1 GB memory card was installed. After trying various combinations, my PC would boot up if the new one 1 GB memory card and the old 512 MB Memory card were installed together. However, even with both cards installed, when we checked the system specs, it only showed 980 MB of memory installed. The technician told me that he had never had this problem during his 15 years experience working on PC's. Any suggestions?