OK. You must have a Program Installed on the laptop called Toshiba Assist.
Get into windows and open it from All Programs--Toshiba--Utilities.
Click the secure Tab on the Left Side.
Click on User Password icon.
Click Not Registered.
Then follow the Onscreen instructions to remove the Password.
After you have done this, you need to delete the Supervisor Password too, follow the same procedure mentioned above only difference being click on Supervisor Password in the Secure Tab on the left.
Then all the Ok's and the Supervisor password re-entered. Reboot and all the passwords would have gone.