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What should I do with this problem?

Last response: in Graphics & Displays
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December 21, 2010 6:37:38 PM

First please look at this image


I used to ask about this problem before, but it seems changing connections between my monitor and the graphic card is not a solution.
It happens whenever I go into games (not every time but occasionally,e.g I can play Mafia II for the whole yesterday and the next day this will show up ) and it'll go away when I restart the computer. I can still click on icon, start menu,etc.. It seems the display was "misplaced", the cursor will move over the left edge if I drag it over the right edge and vice versa. Also if I take it with Print Screen, it appears to be normal.

I tried different connections both on my monitor. (first is VGA to DVI, next is HDMI to DVI)
I went through every settings on my monitor .
I also updated display driver to the latest and tried adjust some settings in the Catalyst Control Center.

Here is my PC specs:
processor AMD athlon x4 645
motherboard ASUS M4N68T V2
HIS HD 6870
700W xtreme gear PSU
ASUS MS238H monitor

What could be the problem? Is this some kind of graphic card faulty and do I really need RMA? Or because of drivers so I should reformat and then reinstall everything?
Please help me if you have any idea about what going on or how to fix it. Many thanks in advance.

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a b U Graphics card
December 21, 2010 8:39:25 PM

Go to the AMD website and download and install the latest drivers. If you owned an nVidia card before, uninstall all of those drivers. Go into the BIOS and disable the Integrated graphics too. If none of that works I would open up my computer and try to physically insert the card in again. If that also fails I would RMA.
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December 21, 2010 8:47:23 PM

HostileDonut said:
Go to the AMD website and download and install the latest drivers. If you owned an nVidia card before, uninstall all of those drivers. Go into the BIOS and disable the Integrated graphics too. If none of that works I would open up my computer and try to physically insert the card in again. If that also fails I would RMA.


It's a new computer I just bought for 1 month so I didn't use any graphic card other than mine. Like I mention, I update it with the latest display driver (10.12) I can found on AMD website. I'll try physically check.
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a b U Graphics card
December 21, 2010 9:51:35 PM

Well, you might have gotten a corrupt driver, so try downloading and installing again. You said you went into CCC. Did you mess with multi-monitor settings? If so, then your GPU might be confused and thinking that that monitor is actually two.
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a c 214 U Graphics card
December 21, 2010 9:55:15 PM

Does your monitor have an Auto Adjustment button on it?
If so try that...
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a b U Graphics card
December 21, 2010 9:57:00 PM

By the way, it looks like you set the settings to in the area were you would mess with eyefinity. When you set up eyefinty, you tell it were each part of your display should be.It sorta looks like you told the right side to go left, and the left side to go right. I would also check that.
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December 21, 2010 11:17:35 PM

HostileDonut said:
By the way, it looks like you set the settings to in the area were you would mess with eyefinity. When you set up eyefinty, you tell it were each part of your display should be.It sorta looks like you told the right side to go left, and the left side to go right. I would also check that.


I check CCC after the problem happens, not like I adjust CCC before it. And I'm pretty sure I don't set anything other than scaling, resolution with refresh rate.
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December 21, 2010 11:18:20 PM

purple stank said:
Does your monitor have an Auto Adjustment button on it?
If so try that...

I go through every setting on the monitor, also try the auto adjust setting. And I think the problem wouldn't be my monitor since I try to turn it off and on to see the manufacturer screen, it appears to be normal
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a c 214 U Graphics card
December 21, 2010 11:22:38 PM

Try taking the graphics card out physically,then unistall all drivers you have for the hard.Then reinstall them then put the card in.
If the problem persists you might have a defective card.

EDIT:make sure you remove the card physically before installing the new drivers.If you unistall the drivers and the card is still in, Windows will look for drivers for it and install them automatically.
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December 21, 2010 11:28:00 PM

purple stank said:
Try taking the graphics card out physically,then unistall all drivers you have for the hard.Then reinstall them then put the card in.
If the problem persists you might have a defective card.

EDIT:make sure you remove the card physically before installing the new drivers.If you unistall the drivers and the card is still in, Windows will look for drivers for it and install them automatically.

I just reformat my computer and install everything new, include the driver for the graphic card (I download it the third time from the AMD website to make sure I don't get crap driver) , and the problem still there.
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a c 263 U Graphics card
December 21, 2010 11:33:33 PM

Some games will save your video settings so they can control the display themselves. I suspect that one of your games is not properly resetting the display when you exit it.
Can you tie the issue to a specific game?

Do some of your games have some fixes that have not been applied?

Here is a procedure to clean install a new driver:

1) Download driversweeper to your desktop, or wherever you can find it easily.
http://downloads.guru3d.com/Guru3D---Driver-Sweeper-(Setup)-download-1655.html

2) Download your new driver to the same place.
3) In add/remove programs, uninstall any Nvidia or ATI vga drivers and programs.
4) Boot into safe mode. Press F8 repeatedly while booting to enter safe mode. Your display resolution may be minimal.
5) Run driversweeper. Check the selection boxes for the removal of all nvidia vga drivers and ati drivers.
6) Rerun driversweeper. All such components should be gone.
7) Install the new driver from the desktop or saved location.

Is there a beta version of the graphics driver that you can try? ... Or possibly a previous version; Sometimes the latest version introduces a new error.
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December 21, 2010 11:44:07 PM

geofelt said:
Some games will save your video settings so they can control the display themselves. I suspect that one of your games is not properly resetting the display when you exit it.
Can you tie the issue to a specific game?

Do some of your games have some fixes that have not been applied?

Here is a procedure to clean install a new driver:

1) Download driversweeper to your desktop, or wherever you can find it easily.
http://downloads.guru3d.com/Guru3D---Driver-Sweeper-(Setup)-download-1655.html

2) Download your new driver to the same place.
3) In add/remove programs, uninstall any Nvidia or ATI vga drivers and programs.
4) Boot into safe mode. Press F8 repeatedly while booting to enter safe mode. Your display resolution may be minimal.
5) Run driversweeper. Check the selection boxes for the removal of all nvidia vga drivers and ati drivers.
6) Rerun driversweeper. All such components should be gone.
7) Install the new driver from the desktop or saved location.

Is there a beta version of the graphics driver that you can try? ... Or possibly a previous version; Sometimes the latest version introduces a new error.


Thank you for such a nice instruct but that may not a case
First this kind of problem happens in every game, with any settings (like I mention, not every time but occasionally). But seems like it crash more often on Mafia 2, MoH 2010 rather than mass effect 2, GTA 4 (strange). FYI I used latest patch for every game with latest DirectX.
Second, I've went through different driver (first is v10.10 and now the latest v10.12) which I can download from AMD. I also reformat the computer and apply the driver to make sure I actually sweep all the old driver.
So I think whether it's about game settings or display driver, it's not the case
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a c 263 U Graphics card
December 21, 2010 11:54:15 PM

Sometimes the video card is defective. I would RMA it.
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December 22, 2010 12:00:20 AM

geofelt said:
Sometimes the video card is defective. I would RMA it.


Yeah I think it's more likely the case but I just hope it's not. First it happens occasionally so I thought I would solve it by checking and reinstalling everything but now not thing work out and I'm really annoyed because of that. I just hate RMA because I have to went through many procedures and yet I wouldn't know if it actually solve this problem.
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a c 214 U Graphics card
December 22, 2010 12:36:26 AM

@GPU Does it do it when your just looking at the desktop when you don't have any applications open?

@Monitor:Is their anyway you can try to hook it up to a TV or Another monitor?might be the monitor itself

It is most likely a defective card,but give those suggestions a try anyway.
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December 22, 2010 12:46:14 AM

purple stank said:
@GPU Does it do it when your just looking at the desktop when you don't have any applications open?

@Monitor:Is their anyway you can try to hook it up to a TV or Another monitor?might be the monitor itself

It is most likely a defective card,but give those suggestions a try anyway.


I'm sure it's not about my monitor. When this happens, I try to turn the monitor off and on to look for manufacturer screen, it appears to be normal. And If I use Print Screen, it doesn't show up this kind of display, in another word, it shows a normal display.
I'm not sure what you try to mention about @GPU but this problem happens when I open a game. When I watch movie, listen to music, surf web as I'm doing now, it doesn't happen.
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a c 263 U Graphics card
December 22, 2010 12:51:17 AM

It really smells of a video driver issue. The 6890 is a very new card, and perhaps some games are not playing well with it. You might open a support issue with the card manufacturer HIS. They have a bit more clout with ATI to get a driver issue fixed.
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December 22, 2010 12:59:03 AM

geofelt said:
It really smells of a video driver issue. The 6890 is a very new card, and perhaps some games are not playing well with it. You might open a support issue with the card manufacturer HIS. They have a bit more clout with ATI to get a driver issue fixed.

Thank you for helping me out
But first of all, it's 6870 and I also look for any one who got the same problem as I have through many sites, at least almost a month. I look into a display driver's supported information (the latest one I can find on AMD which version is 10.12) to see if there are any issue like mine, even it does, latest display driver should fix it in my opinion.
Second, it happens in every game (from mass effect back to 2007 to latest game like black ops). So I think that is not that case.
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a c 263 U Graphics card
December 22, 2010 1:11:56 AM

timnguyen2402 said:
Thank you for helping me out
But first of all, it's 6870 and I also look for any one who got the same problem as I have through many sites, at least almost a month. I look into a display driver's supported information (the latest one I can find on AMD which version is 10.12) to see if there are any issue like mine, even it does, latest display driver should fix it in my opinion.
Second, it happens in every game (from mass effect back to 2007 to latest game like black ops). So I think that is not that case.


OOPS! typo, I meant 6870.

What is different about games?
Well, I think it is the use of 3d rendering which you would not use in normal desktop. That will put more pressure on the power supply, but I would expect tearing and other similar effects if the psu were inadequate.

If some part of the 3d hardware were defective, you might get your symptoms. A rma would then be in order.

I still think you should contact HIS support. They have more expertise and resources than the forum members.
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December 22, 2010 1:18:48 AM

geofelt said:
OOPS! typo, I meant 6870.

What is different about games?
Well, I think it is the use of 3d rendering which you would not use in normal desktop. That will put more pressure on the power supply, but I would expect tearing and other similar effects if the psu were inadequate.

If some part of the 3d hardware were defective, you might get your symptoms. A rma would then be in order.

I still think you should contact HIS support. They have more expertise and resources than the forum members.

I have a 700 xtreme gear PSU, it's not a great brand but I think it should do the job. I got this computer from Cyberpower and I just contact with tech support. I hate RMA since I wouldn't know if getting new graphic card solve my problem, and yet it'll be lots of times and procedures.
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a c 214 U Graphics card
December 22, 2010 1:27:03 AM

Fair warning,not that this has anything to do with your current display issue but cyberpower makes PC's with cheap componets.Do you have an Asetek H50 cooling system?Mine came with one and my PC was overheating beacuse of it,and the PSU they gave with the system isn't that great so i'm buying a new one just to be safe.

But none of that is relevant to your display issue and i know that isn't the problem for it.

Back to your display issue i would say just go ahead and start shipping back, i've heard of a few 6870's being defective,just like all items that are made is mass quantitys their will be a few that aren't made correctly.Sorry it was you in this case
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December 22, 2010 1:35:36 AM

purple stank said:
Fair warning,not that this has anything to do with your current display issue but cyberpower makes PC's with cheap componets.Do you have an Asetek H50 cooling system?Mine came with one and my PC was overheating beacuse of it,and the PSU they gave with the system isn't that great so i'm buying a new one just to be safe.

But none of that is relevant to your display issue and i know that isn't the problem for it.

Back to your display issue i would say just go ahead and start shipping back, i've heard of a few 6870's being defective,just like all items that are made is mass quantitys their will be a few that aren't made correctly.Sorry it was you in this case

thank you Purple stank, I'm well aware that I could get issue when dealing with Cyberpower, but I did hope my PC wouldn't get defected though. I don't think the overheating is the problem since I check temperature constantly (with windows gadget). I have Asetek 510LC water cooling. I know my PSU (which is 700W xtreme gear is not recommended but I'm not a heavy gamer or graphic user so I think this PSU would okay with me (save me few hundred bucks). Geez they took almost a month to build this PC and now I have this mess.
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a c 214 U Graphics card
December 22, 2010 2:21:23 AM

Cyberpower is not reliable for future reference,as i found out myself.Everything should be fine with your computer as long as you don't do any O.C.ing in the future.Asetek is not so good of a company either fyi.

Just send the card back and get a new one and everything should be fine.Your computer is stable it's just not made of the best parts so don't be alarmed if everything goes to crap in 6months to a year.If i was you i would send it back and get a full refund not just the card and buy from a different company if you can, but thats just my opinion on cyberpower.
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December 22, 2010 2:52:58 AM

purple stank said:
Cyberpower is not reliable for future reference,as i found out myself.Everything should be fine with your computer as long as you don't do any O.C.ing in the future.Asetek is not so good of a company either fyi.

Just send the card back and get a new one and everything should be fine.Your computer is stable it's just not made of the best parts so don't be alarmed if everything goes to crap in 6months to a year.If i was you i would send it back and get a full refund not just the card and buy from a different company if you can, but thats just my opinion on cyberpower.

Yeah I'm thinking about sending the whole rig back either for RMA or refund. I'm still confused about RMA procedure though, amyway I've contacted CP about that already. This rig would be okay for me at least the next 3 years. I bought it mainly like home office, since Cyberpower had great deal during last Thanksgiving.
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a c 214 U Graphics card
December 22, 2010 5:36:56 AM

The computer is fine yah but just don't do anything really demanding on it for a long time,good for a casual user but not good for an extreme.
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December 22, 2010 8:52:16 PM

I thought this information would be useful. I decide to underclock my GPU to see if it would solve this problem (my current GPU clocks set at 900MHz and I want to set it to the minimum 775MHz). So I use ATI tools but for some reason I can only use "scan for artifacts" with current clocks rate. Consequently the screen flickers, this problems happens after I run the scan. So is clocks rate the reason for the issue I got?
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a c 214 U Graphics card
December 22, 2010 9:14:04 PM

when you went to O.C., did you let ati test the custom clocks to see if it was stable?
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a b U Graphics card
December 22, 2010 9:19:19 PM

Does your sytesm have the indvidual driver for your particular monitor installed ?

Right click -screen resolution
click advanced settings
click monitor
it should identify your monitor
if not find the driver file and update


This also could be a monitor cable.
Throwing the timing or sync off.

reseat the connector on both ends monitor / video card/ try another cable
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December 22, 2010 9:27:25 PM

purple stank said:
when you went to O.C., did you let ati test the custom clocks to see if it was stable?

I didn' O.C. The default clocks was 900MHz, I just want to set it to 775MHz to see if it will solve this. Beside, I just underclocked it to 775MHz through CCC, but no use, gaming still crashes.
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December 22, 2010 9:36:20 PM

notty22 said:
Does your sytesm have the indvidual driver for your particular monitor installed ?

Right click -screen resolution
click advanced settings
click monitor
it should identify your monitor
if not find the driver file and update
http://i482.photobucket.com/albums/rr185/notty222/monitoraaa.png

This also could be a monitor cable.
Throwing the timing or sync off.

reseat the connector on both ends monitor / video card/ try another cable

Thank you for helping me out notty
But my monitor doesn't require any driver, beside, I tried different connections (VGA and HDMI) both on my monitor and graphic card (with different cables). It's no use. It does identify my monitor, otherwise, my monitor wouldn't receive any output signal from the PC. I think the problem comes with the graphic card. Since I use ATI tools to scan for artifacts with my current clocks rate (basically it puts my PC under a 3D graphic work to test my GPU if it can handle), the display crashes (same problem I've mention) so I guess when my graphic card just can't handle any graphic work (i.e gaming). I can watch movie, do office work, surf webs, doing basic stuff.
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Best solution

a c 214 U Graphics card
December 22, 2010 9:58:42 PM

Yes just send it back...get a new one.

Hope i could of hepled more...

Goodluck
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December 22, 2010 10:08:27 PM

purple stank said:
Yes just send it back...get a new one.

Hope i could of hepled more...

Goodluck

thank mate, I'm glad you help.
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December 22, 2010 10:13:15 PM

Okay I got a mail from Cyberpower tech support but I can't quite figure out what they want me to do. Here it is:
"The shifted display might be from Windows being configured for multiple
displays since it detects both a regular video card and the onboard video.
Check the Windows display settings and its counterparts in both the AMD and
NVIDIA utilities. The next thing to troubleshoot would be a bad video card
itself. Test for this by removing it and using the onboard video only to
see if the bootup issues appear. Uninstall the AMD video card drivers when
doing this so there is no interference from a "phantom" card."
Could you explain the step for me?
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a c 214 U Graphics card
December 22, 2010 10:22:16 PM

They basicly saying what Hostile Donut was saying the posts above.Saying it is an eyefinity issue.
Did you disable your onboard graphics card in the BIOS setup?
Remove the card and try with just the onboard graphics card,basicly unistall the drivers for the AMD card then remove it and try with the onboard graphics and see if the problem is still there..
DO it in that order because it would be a pain to unistall the drivers and it was that you didn't disable the onboard GPU.
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December 22, 2010 10:34:24 PM

purple stank said:
They basicly saying what Hostile Donut was saying the posts above.Saying it is an eyefinity issue.
Did you disable your onboard graphics card in the BIOS setup?
Remove the card and try with just the onboard graphics card,basicly unistall the drivers for the AMD card then remove it and try with the onboard graphics and see if the problem is still there..
DO it in that order because it would be a pain to unistall the drivers and it was that you didn't disable the onboard GPU.


Okay you mean completely remove the graphic card (by unplug it out of motherboard and also unplug 2 PCI-e power connectors) after I uninstall the AMD display driver? Then after I plug my monitor back to the motherboard so how would I diagnose the problem I have? It wouldn't solve whether my graphic card is defective or not though.

FYI I disable onboard graphic in "Device manager" then change the setting in BIOS from IGD->PCI->PCIE to PCIE->PCI->IGP in order to use my dedicated card from the first day I set up this PC (I wonder if this is the right way to disable onboard card though)
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a c 214 U Graphics card
December 22, 2010 10:55:54 PM

Basicly their having you do a proscess of elimination,wether it be the GPU the monitor or whatever.
So when you take out the graphics card from the motherbaord and use the onboard graphics do you still get the problem?
You cannot disable the onboard graphics card from windows you have to do it from the BIOS screen,i am unfamilar with this because i do not have an onboard graphics card.But i know you must have to do it from the BIOS screen.
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December 22, 2010 11:07:24 PM

purple stank said:
Basicly their having you do a proscess of elimination,wether it be the GPU the monitor or whatever.
So when you take out the graphics card from the motherbaord and use the onboard graphics do you still get the problem?
You cannot disable the onboard graphics card from windows you have to do it from the BIOS screen,i am unfamilar with this because i do not have an onboard graphics card.But i know you must have to do it from the BIOS screen.

I don't know about how it would work if I take out the graphic card off the motherboard. About disable my onboard graphics, the only thing I can do to switch over my HD 6870 is going to device manger and disable intergrated graphic, and then change the setting in BIOS to PCIE->PCI->IGP. That's the only way I know and the only way people say when it goes to disable onboard (integrated) graphic.
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a c 214 U Graphics card
December 22, 2010 11:10:38 PM

Try physically* removing the 6870 from the computer and see if the problem persists.
Yes disconnect every cable going to it and remove it,it will tell if it is the graphics card or not.
I do not know how to disable the onbaord graphics card in the BIOS screen because i have never done it before because i do not have one,maybe someone else can.
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December 22, 2010 11:17:14 PM

purple stank said:
Try physically* removing the 6870 from the computer and see if the problem persists.
Yes disconnect every cable going to it and remove it,it will tell if it is the graphics card or not.
I do not know how to disable the onbaord graphics card in the BIOS screen because i have never done it before because i do not have one,maybe someone else can.

If only my onboard graphic can handle these games for me to test if this problem would happen again then I'll try it. But basically I don't need to completely remove the card, only remove driver and the plug my monitor to the display port on motherboard to switch over onboard graphic.
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a c 214 U Graphics card
December 23, 2010 12:07:13 AM

The whole point is,if you can still plug your monitor into the onboard graphics card than it isn't disabled and that might be whats causing the problem.
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January 2, 2011 12:05:03 AM

Best answer selected by timnguyen2402.
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a c 271 U Graphics card
January 2, 2011 12:23:34 PM

This topic has been closed by Mousemonkey
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