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PC Restart while playing game

Tags:
  • Computers
  • World Of Warcraft
  • Windows 7
Last response: in Windows 7
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November 26, 2011 5:53:06 PM

I was playing wow but its done it during battlefield 3 but my computer just all the sudden restarted for some reason. Not sure why. below is the event that i got from the even viewer. i can give you the dump file but i dont know how to open it.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80088c5010, 0xfffff8800fcc6ae4, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112611-23509-01

More about : restart playing game

November 27, 2011 11:24:13 PM

Below is the text for one of my dum files.

BugCheck 116, {fffffa80088c5010, fffff8800fcc6ae4, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c3bae4 )

Followup: MachineOwner
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5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80088c5010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fcc6ae4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+c3bae4
fffff880`0fcc6ae4 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`03e1ab88 fffff880`0fd61000 : 00000000`00000116 fffffa80`088c5010 fffff880`0fcc6ae4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03e1ab90 fffff880`0fd34867 : fffff880`0fcc6ae4 fffffa80`0964a000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03e1abd0 fffff880`0fd60e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`088c5010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03e1ac80 fffff880`0f037ec1 : fffffa80`07d0e400 00000000`00000080 00000000`00000000 fffffa80`09619410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03e1ad00 fffff800`03173fee : 00000000`04263f75 fffffa80`091a1b60 fffffa80`06a0b040 fffffa80`091a1b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03e1ad40 fffff800`02eca5e6 : fffff880`03088180 fffffa80`091a1b60 fffff880`03093040 fffff880`01265384 : nt!PspSystemThreadStartup+0x5a
fffff880`03e1ad80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+c3bae4
fffff880`0fcc6ae4 4883ec28 sub rsp,28h

SYMBOL_NAME: nvlddmkm+c3bae4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4eb88034

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
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a b Ý World of Warcraft
a c 376 $ Windows 7
November 28, 2011 9:17:33 PM

Uninstall and re-install the video card drivers, although this can also be caused by a failing card. If you have spare RAM to try, you can try to swap out the RAM. There is a slim chance it's a power supply issue also. What you start trouble-shooting really depends on what you can get a hold of to try first, but you'll have to try to replace some components if the driver re-installation does not fix things. Video card would be the first thing I'd swap, although RAM would be cheaper and easier to test first.
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November 29, 2011 12:19:49 AM

Yea I might try that and see what it does with some of the components my dad has in his and see but I'm also gonna try to lower my core clock and see if that fixes it also. I'll let ya know what the outcome is.
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November 29, 2011 3:20:14 AM

hang-the-9 said:
Uninstall and re-install the video card drivers, although this can also be caused by a failing card. If you have spare RAM to try, you can try to swap out the RAM. There is a slim chance it's a power supply issue also. What you start trouble-shooting really depends on what you can get a hold of to try first, but you'll have to try to replace some components if the driver re-installation does not fix things. Video card would be the first thing I'd swap, although RAM would be cheaper and easier to test first.




Ok so heres what ive tried. I had an old PNY GTX470 and put it in and things are working fine. No issues at all. Its got a core clock of 607, 448 processor cores, 1215 mhz processor clock and 1280mb of GDDR5.

The ASUS GTX570 Direct CU II is 1280mb of GDDR5, overclock to 742. I tried reducing it to about 722 or so but it just wouldnt take for some reason. My dads got a PSU of 850 watts and hes gonna put it in his then we will install the game on his and see how it performs. Ive got a 880watt psu. But if i take the video card backand getting it replaced and it ends up doing the same thing then what else could it be?
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November 30, 2011 4:57:08 AM

Well, i have reformated my drive and updated windows and installed WoW so far and it seems to be ok so far but its not finished updating the game itself yet. I was playing it for a little bit while it was downloading but ill know more in a couple days or more as i play it a little more. Then i will try BF3 once i install it. So fingers crossed, im hoping and praying it works.


Mark
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a b $ Windows 7
November 30, 2011 8:30:59 AM

remove the over clock!
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