Anyone ever use AMD's RMA process?

So I asked a question here recently about a dead AMD CPU. I finally determined it was totally dead. And so did AMD's tech team after contacting them via email and waiting a day or so for the reply. They told me register my product for an RMA. Great, I went to do that.

NIGHTMARE BEGINS!

So I go to create an account with AMD. Fine and dandy lets do that. After going through 1 million password choices and it kicking it out every time. I write tech support again. Their response was something along these lines, send us what you want your username and password and well make it, our account creation is currently not working as intended. Again I waited a day or so for this info. So now my account is made lets move on and get this baby sent back right? Wrong.

In order to RMA a product it has to be registered. No biggie lets register this bad boy. It turns out that AMD's registration doesn't have the Phenom II x6 in the product registration selectable drop down box. That is right, its not there. The X2, x3, and X4 is there. But not the X6. So I contact tech support wait a few days. The response, "Thats correct sir, you need to send us via email your CPU Serial number, purchase date, and purchase location. You have to manually register via support your Phenom II x6." So I send the data to them waited a day, got the reply. "Your CPU is ready to RMA it has been fully registered with AMD and is in the 3-year PIB (processor in a box) warranty! Go back to our site to begin the RMA process."

My thought, FINALLY! However, I couldn't be more wrong.

In filling out for the RMA you have to specify what the system is, what went wrong, and what troubleshooting steps you took. I began trying to type in the box provided and hit enter to skip a line...it tried to goto a link. So no hitting enter in their text box. OK, so I copied the email I sent to their tech support and pasted it in the box, it worked, so I typed one more key so that the SAVE button would highlight. I saved it. So now there is two little check boxes at the bottom of the page that have to be checked or it wont let you continue the RMA process. One says that you have used AMD firefly tool....it says click the link to use the tool, when that is done it will highlight the checkmark. I click the link. THE LINK IS DEAD. Yes thats right on AMD's site, the link is dead. It takes me to some random page about TV satellite dishes and so on. So Im like well maybe it was a mistake, so I go back through using a different browser to test it, and the same result. So I was like, well maybe the terms of service agreement will just check them both who knows... terms of service link takes you to AMD's help and support page main page and again doesnt highlight the checkbox to continue the RMA.

So once again I am waiting on AMD's reply to their horrible RMA process. It has been over a week + weekend of contact with them and still havent even gotten clearance to RMA my cpu even though their tech support says to do just that.

This entire experience has me so upset I am almost to the point of not buying an AMD cpu ever again. What has your experience been and is it like this everytime? And does anyone know if Intel's RMA process is nearly this bad? Am I wrong for being driven out of my mind for this experience?