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Asus EAH5770 – random ATI drivers crashes

Last response: in Graphics & Displays
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January 5, 2011 5:46:01 PM

Previous Graphics: MSI R5450-MD1G – OC’s to 700MHz core, 890MHz memory; hybrid X-fire w/ MB’s HD4290 IGP; ATI CCC 10.11 and MSI Afterburner 2.0
Current Graphics: Asus EAH5770 CuCore – Factory clocked at 850 MHz core, 1200MHz memory; ATI 10.8/10.9 driver only, MSI Afterburner 2.0

Current specs
CPU: AMD Phenom II X4 965BE (OC using BIOS 1600MHz profile, 218MHz x18)
--> Cooler: Zalman CNPS 9900A LED
MB: Asus M4A89GTD Pro/USB3
RAM: Corsair DDR3 4GB kit (overclocked to 1729MHz C9 profile)
Case: Antec Sonata w/ 2x TriCool 120mm fans
PSU: Antec TruePower-New 750W
OS: MS Windows 7 Pro 64-bit

I replaced my MSI R5450-MD1G with an ASUS EAH5770 CuCore ($99 after Christmas special :love:  ). Uninstalled ATI drivers prior to switching cards then rebooted. Windows installed ATI driver 10.7.x and I installed ATI CCC 10.12. Almost immediately, my system froze and I had to do a hard shut down. Rebooted again and was able to run non-3d applications. However, attempts to start WoW and SC2 crashed the ATI drivers or froze the entire system.

Uninstalled CCC 10.12 and reattempted with 10.11, 10.9, and 10.8. I even uninstalled Afterburner when this failed and tried the most current Asus software, which made things worse.

Next attempt was to also delete the hardware in Device Manager and move the card from primary (lower) PCI-Ex16 slot to secondary (upper) PCI-Ex8 slot (a very tight fit with the internal case fan). Windows auto-installed ATI driver 10.7.x and I installed Afterburner when it seemed stable. Upgraded to 10.8 (driver only) and the system is semi-stable. Random driver crashes in both Windows desktop and 3D games (WoW and SC2), but it seems to recover. I repeated the process using 10.9 with same results at fewer instances.

:sweat:  Help please!
January 5, 2011 6:10:45 PM

I suggest you drop both your CPU and memory back to stock speeds and see what happens. If the system stabilzes at stock speeds, attempt to re-install 10.12.

How are your temps running (get hwmonitor, the free version, if you don't know)?

Also, is the PSU new? Not clear in your system description.

Last, nice mobo. The "primary" PCI-E slot is the one closest to the CPU itself, not the other one.

Good luck!
January 5, 2011 6:20:56 PM

Antec TP New 750w should provide a lot more power than needed. But
did you connect the 6 pin power connector?
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January 5, 2011 6:31:37 PM

rockyjohn said:
Antec TP New 750w should provide a lot more power than needed. But
did you connect the 6 pin power connector?

I agree that the 750W should be sufficient is working properly. However, I don't think the HD5770 will start (allow the system to boot) at all without the external PCI-E connection in place.
January 5, 2011 7:40:29 PM

COLGeek said:
I suggest you drop both your CPU and memory back to stock speeds and see what happens. If the system stabilzes at stock speeds, attempt to re-install 10.12.

How are your temps running (get hwmonitor, the free version, if you don't know)?

Also, is the PSU new? Not clear in your system description.

Last, nice mobo. The "primary" PCI-E slot is the one closest to the CPU itself, not the other one.

Good luck!

I will test out CPU/RAM stock speeds later in the week.

According to Afterburner, video card temps usually run 50-70C (winter ambient temp. in the room around 60-68F) when I play WoW or SC2. Unfortunately, I cannot run Asus AI Suite since adding the new video card. It crashes the ATI driver or freezes the system. Not even a BSOD.

PSU: Antec TruePower New, 750W --> enough power even if I X-Fired 2 cards and added three more hard drives.

Regarding the MB, the lower blue PCI-E slot runs at x16 with a VGA switch card installed in the upper PCI-E slot. Asus recommends single card setups to use the lower slot. Otherwise, both slots run at x8. Referenced from the manual, page "2-20".
January 5, 2011 7:48:16 PM

That is an unusual layout.
January 5, 2011 7:51:44 PM

rockyjohn said:
Antec TP New 750w should provide a lot more power than needed. But
did you connect the 6 pin power connector?

The PSU has two PCI-E 6-pin connectors. I tried both of them in each card slot, but I did not notice any difference.
January 10, 2011 5:10:28 PM

Update on problem:
Previous Graphics: MSI R5450-MD1G – OC’d to 700MHz core, 890MHz memory; hybrid X-fire w/ MB’s HD4290 IGP; ATI CCC 10.11; MSI Afterburner 2.0
Current Graphics: Asus EAH5770 CuCore – Factory clocked at 850 MHz core, 1200MHz memory; ATI 10.11 drivers only, MSI Afterburner 2.0

Reattempted ATI driver (CCC2 v10.12, CCC v10.11, driver only v10.11/.10/.09) installation with the CPU and system RAM at stock speeds. BOSD with CCC2 10.12, more freezing with 10.10/.11, and semi-stable at 10.09, but still no improvement.

Steps taken were:
0) Uninstall MSI After Burner 2.0
1) Uninstall using ATI uninstaller in Control Panel - Programs and Features
2) Reboot to Safe Mode
3) Clean using Driver Sweeper 2.7.5
4) Reboot normally
5) Install ATI drivers or CCC package and reboot
6) Start and attempt play 15-30 minutes of SC2 and WoW.
7) If very unstable, repeat from step 1.

Reinstalled MSI Afterburner 2.0 when the system was semi-stable. Checked for any Microsoft updates and found a driver package dated October 2010. It installed ATI driver version 10.11 (according to Afterburner). Seems very stable now, but still had 2-4 driver failure/recoveries yesterday.
!