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Asus Forumla II + SupremeFx-Fi Sound Card

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February 11, 2012 7:52:31 PM

Hello,

I've done a lot of research and it seems numerous people have encoutered this problem,
but I am still yet to find a solution.

I recently installed a HD6950 2GB and a Formula II mobo with a fresh install of Windows 7 64bit.
Everything is working as it should except audio.

I have no sound whatsoever, just a red cross in the bottom left.
Upon clicking it it tells me no speakers are plugged in, and only shows the video card HD audio, which I can't use.
I need to be able to use the sound card the mobo came with, but it doesn't show.
Device manager does not show it.
Installing any audio drivers comes up with errors telling me hardware is not present.

I can see it though, it is present!

It's in the correct black PCI slot, I can't use any of the others anyway as my graphics card is huge!
I have gone in to BIOS and the only audio related option i can find is HD audio yes or no for front panel.
I have HD selected as thats the plug i've used (instead of legacy 97)
I get no audio through front panel or back. It's like it doesn't exist.
The mobo does not have onboard sound either.

I am completely clueless... can anyone help? I would be eternally grateful!!!!
February 12, 2012 9:48:01 AM

I have now done a fresh install of windows as well as an upgrade and it has not solved the issue, it still persists. This is causing me quite a few problems and I am unable to do my work sometimes because of it.

Its fraustrating because I'm being told over and over that the sound card isn't present, when I can see it glowing next to me snug in its slot...
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 10:19:29 AM

Did u installed the SoundMAX ADI Audio Driver?
Related resources
February 12, 2012 11:39:49 AM

I can't install any drivers because I get an error "the audio driver files do not support your computer hardware"

I have tried the ADI2000b and many other drivers with and without compatability and all have produced the same error as if I never had a sound card...

If anyone links drivers I'll give them a try and see what happens.
February 12, 2012 11:40:31 AM

Also, using the CD that came with the motherboard (run in vista sp1 cpmpatability) the option to install the audio drivers isn't even present...
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 12:09:26 PM

Are u installing after the card is installed in the mobo?
February 12, 2012 1:08:41 PM

I have installed the card on the mobo, then ran a fresh install of windows and then attempted to install drivers. Should I be installing the drivers and then the card?
The card should show up in the device manager though,
all i have under sound is 'AMD High Definition Audio Device' which I presume is my HD6950 that I can't use for audio as I'm using a 3.5 jack.
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 1:15:28 PM

Well, it should be installed W7, than install the card and than the driver.

That could be why there is no sound at all.
February 12, 2012 1:20:35 PM

So i should do a fresh install of windows 7 64bit, without the sound card in the PCI. Then turn off the system and place the sound card in the mobo PCI and restart the computer and attempt to install the drivers?

The graphics card should be left in though or i won't have any screen correct?

I find it odd that the graphics card audio is noticed by the device manager straight away without drivers (yellow symbol unkown audio) but that the sound card isn't seen at all.

I'll give it a whirl anyway, thanks!
February 12, 2012 1:28:51 PM

Thank you very much for replying, Im going to try and do a fresh install now as you said. I'll let you know how it goes!
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 1:33:28 PM

Good luck!
February 12, 2012 3:11:07 PM

I'm close to tearing my hair out! :o 

I re-installed windows, added graphics drivers, let windows do all the updates it wanted to, installed the sound card on the mobo and attempted to install the latest driver for it...

And again it told me there was no hardware present, and upon inspecting the device manager its still not there.
Only my graphics card. I really don't know what to do...

I've installed latest bios... have plenty of power... I can even see that the sound card is turned on.
The computer just can't see it no matter what i try.

Any more suggestions? I'm a desperate man!!!
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 3:27:09 PM

Which port are u using? The black one? or the white's?

a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 3:29:39 PM

U need to use the black one!

February 12, 2012 3:33:46 PM

I've got that manual next to me and am looking at the exact same pictures.
Its definately in the correct PCI/Audio port as its a dedicated slot.

I can see it there now!

new discovery... don't know if it helps:

I just checked my device manager and in 'system devices' i have a 'high definition audio controller' located in 'PCI slot 1'.

Its just not recognised in sounds. apart from this i can't tell of its existance.
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 3:36:58 PM

Georgeous said:
I've got that manual next to me and am looking at the exact same pictures.
Its definately in the correct PCI/Audio port as its a dedicated slot.

I can see it there now!

new discovery... don't know if it helps:

I just checked my device manager and in 'system devices' i have a 'high definition audio controller' located in 'PCI slot 1'.

Its just not recognised in sounds. apart from this i can't tell of its existance.

Remove the drivers, restart and install them again, after u install the card,.
February 12, 2012 3:41:05 PM

but there aren't any drivers to uninstall... i haven't been able to install any as it tell me i have no hardware. the only drivers i have installed are my ralink internet and my hd6950 display driver. I'll download it and take a look anyway.

(there is a hd6950 audio driver installed that i can't use, when i delete and uninstall it windows automatically replaces it upon restart...)
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 3:43:44 PM

Georgeous said:
but there aren't any drivers to uninstall... i haven't been able to install any as it tell me i have no hardware. the only drivers i have installed are my ralink internet and my hd6950 display driver. I'll download it and take a look anyway.

(there is a hd6950 audio driver installed that i can't use, when i delete and uninstall it windows automatically replaces it upon restart...)

U can disable that automatic install, but it is not the problem.

Install the card and restart and than try to install the driver.
February 12, 2012 3:51:41 PM

The card is installed in the correct slot,
every time i try to install any drivers i'm told that "the audio driver files do not support your computer hardware"

The sound card does not show up in device manager either,
usually it would show the little yellow symbol next to something without a driver.
Here there is nothing...
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 3:53:57 PM

Try to install it in the safe mode.

But I am starting to think that the card might be death : (
February 12, 2012 4:01:48 PM

I don't see how it can be dead when its lighting up and displaying in system devices, also it was used by someone else until very recently.

I haven't tried safe mode yet so thankyou, i'll try that now.

I'm considering taking my computer to a repair shop,
though i don't drive and the nearest one is 4 miles away, and its a heavy pc.

I might shell out for a xonar sound card or something similar if i can't sort it out.
February 12, 2012 4:09:28 PM

No luck with safe mode.

I think i'm completely out of luck now.

Thanks anyway
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 4:09:48 PM

The port could be the problem too.

Can u try it in another PC?
February 12, 2012 4:16:42 PM

I've tried resetting the CMOS a few times before and haven't got anywhere with that.

Unfortunately this is the only computer in my house, so i can't test the PCI slot. I really hope that it's not the PCI slot though as I only just bought this and it set me back a little more than what I wanted to initially spend.
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 4:19:13 PM

I've tried resetting the CMOS a few times before...

OK, did u took the battery out in the end too?

You know, there is couple of different ways to do it, but only couple is the right way.
February 12, 2012 4:24:56 PM

I'm not sure where the battery is... how do i remove that?

I tried resetting the CMOS again and all it succeeded in doing was malfunctioning my mouse and keyboard drivers which i just had to re-install... :|
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 4:27:05 PM

Left upper corner.

a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 4:28:21 PM

a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 4:29:19 PM

OK, and what drivers are u using? On the DVD?
February 12, 2012 4:39:17 PM

The dvd is for vista, i can run it through compatability mode but it doesn't give me the option to install the audio drivers. I've been using the ones of the asus website for windows 7 64bit. I've also tried multiple others but they all give the same error.

Its the detection of the sound card that i need. I'll try the CMOS battery now.
February 12, 2012 5:21:29 PM

I've already tried the latest driver.

It doesn't matter what driver I try they all respond with the same error as the sound card can't even be detected.

I removed the CMOS battery and all it's done is mess up my comput further, I can no longer sign in to this website so am having to reply via my phone!

I'll get a taxi tomorrow to the nearest repair shop and see if they can find out what's wrong with it... Thanks for your help, I'm totally stumped as to why its not working.
a b Ĉ ASUS
a c 328 V Motherboard
February 12, 2012 5:49:35 PM

That sucks.
!