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Alienware Aurora

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July 6, 2011 8:20:33 PM

Hello,

My computer, an Alienware Aurora, keeps crashing at random times, it gives me a blue screen.

It doesn't happen for specific reasons, and doesn't appear to be overheating-related, since my computer can easily function for 20 hours one day, and the next day, it crashes within one hour.

It doesn't seem to be virus-related or any of those things.

Here is the error code I get when it happens:

0x0000007f (0x0000000000000008, 0x0000000080050033, 0x00000000000006f8, 0xfffff80002e40e90)



Variations for the last section:

0xfffff80002e98e88
0xfffff80002e98e90
0xfffff80002e8ee88
0xfffff80002e43e90
0xfffff80002e3ee88
0xfffff80002e83e88

I hope you can help me identify what's wrong!

Thank you very much.

More about : alienware aurora

a b à CPUs
July 6, 2011 9:28:47 PM

The first number on the screen is called a STOP CODE. If you search for Windows stop code 7f, the first hit is:

http://support.microsoft.com/kb/842465

Which reports that if the next number is an 8 (and it is above), then there are various possible reasons. The one that looks likely is: The CPU is operating outside its normal range for temperature, power, etc

Time to look at temperature and power supply issues.
July 6, 2011 11:37:54 PM

I tested temperatures and such, it's not that. My computer doesn't overheat, ever. And the crashes are really random, not after long use or intense use. It crashes even I'm not using it at all.

According to my sources, it's 99% likely to be a driver error. Any suggestion?
Related resources
July 7, 2011 9:04:47 AM

Did you get anywhere? I had to leave the thread the other day, and I didn't save the address.

If the guy above was right about one of the stop codes being a temp thing, you'll be still needing to run a long-tern stress test.

gfs
July 7, 2011 9:08:55 AM

Forum, this guy needs a blow-by-blow page with how to stability/stress test mapped out. I was trying to talk him through it the other day on a message board, and it was nearly impossible to communicate with all the other posts.

Anyone have a link to an existing page on stress testing and fault finding?

Thanks!
July 7, 2011 9:54:20 PM

I tested the RAM, no problem! It's either Windows 7 or the Drivers, or the reseating. I attempted reseating, but when I saw the innards of my computer, I gave up. I'd damage something if I tried.
July 8, 2011 10:06:20 AM

OK. I'm sorry I can't be more help...
July 11, 2011 1:31:27 PM

I installed tons of drivers from the Alienware website, and my computer hasn't crashed in 20 hours plus! I might be wrong, but it seems to be ok now... We'll see.
July 11, 2011 6:13:09 PM

Well, it just crashed again...
a b à CPUs
July 11, 2011 9:56:11 PM

RedRainn said:
Well, it just crashed again...

How did you test the ram?Could you tell us what test you performed?
July 11, 2011 10:35:25 PM

Chortle - I asked the guy to run Memtest and Prime95, but it went a bit awry...
July 11, 2011 10:37:32 PM

Duuude needs to Run Prime 95 Blend, and/or Memtest86+ via bootable USB stick or CD. Rainn - you have to figure out how to do it bro, it's not hard!
a b à CPUs
July 11, 2011 10:39:35 PM

gofasterstripes said:
Duuude needs to Run Prime 95 Blend, and/or Memtest86+ via bootable USB stick or CD. Rainn - you have to figure out how to do it bro, it's not hard!

unproper installation of some drivers can lead to this.Use a driver sweeper to clean away the uncleanable data.
July 11, 2011 10:42:49 PM

Nowt to loose. What do you recommend? I've never had to use one...
a b à CPUs
July 11, 2011 10:48:44 PM

And has he test prime?
And has he downloaded a cpu software temperature monitor?
July 11, 2011 10:53:34 PM

Yes, I think load temps were like mid 60's, and the machine didn't crash with a couple of mins of Prime, but it was probably not on Blend, and I forget.

OP was freaked out as his machine started to rev up quite a bit.

OP - we need you again...
a b à CPUs
July 11, 2011 10:57:31 PM

Intel Burn test is like adding an extra 20c on Prime in other words.I can find errors in one hour of Intel Burntest than in 24 hours of prime.
July 11, 2011 11:00:57 PM

Noted. I usually use Memtest 1st, then move on to CPU. Actually, I have a suspicion it's the RAM or PSU. Anyway - OP get Intel Burntest too [free] and this time RTFM, so you can do the test without us helping you, and report your findings [much quicker than me blathering on]
a b à CPUs
July 11, 2011 11:07:03 PM

However i should warn OP that IBT is very stressful on the cpu.So take caution when using it.
July 11, 2011 11:13:06 PM

Aye - watch your temps with realtemp. It'd be nice if we knew which CPU it was too, and therefore the max safe core temp. 65 Should be safe for all, but 85 would be too high for an AMD chip, I think [I use Intel, sorry]

CPU-Z will report model ect, maybe go and d/l that too
July 12, 2011 6:05:38 PM

I used memtest86 or something, everything was all right. I used Prime95 or something, everything was all right too.
July 12, 2011 6:14:14 PM

Using Easy Driver Pro currently.

To the troll who's been following me since the thread: it's not a temperature problem, for the 100th time.


Info about my computer:


Processor(s)

Processor
CPU_Name: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU_Manufacturer: GenuineIntel
CPU_Caption: Intel64 Family 6 Model 26 Stepping 5
CPU_Version:
CPU_ProcessorId: BFEBFBFF000106A5
CPU_CurrentClockSpeed: 2668MHz
CPU_AddressWidth: 64Bits
CPU_DataWidth: 64Bits
CPU_SocketDesignation: CPU 1
Verified Hardware Device against Order: VARIABLEXYZ
Verify Correct Processor Frequency

System Memory

Memory Module
Mem_Capacity: 1024MB
Mem_BankLabel: DIMM #1
Mem_Type: DDR3
Mem_Bandwidth: PC3-10660 (1333 MHz)
Mem_Frequency: 1336MHz
Memory Module
Mem_Capacity: 1024MB
Mem_BankLabel: DIMM #2
Mem_Type: DDR3
Mem_Bandwidth: PC3-10660 (1333 MHz)
Mem_Frequency: 1336MHz
Memory Module
Mem_Capacity: 1024MB
Mem_BankLabel: DIMM #3
Mem_Type: DDR3
Mem_Bandwidth: PC3-10660 (1333 MHz)
Mem_Frequency: 1336MHz

BIOS Information

BIOS_Manufacturer: Alienware
BIOS_Name: Network:MBA v11.0.14 Slot 0400
BIOS_Version1: A08
BIOS_Version2: ALWARE - 20100406

Motherboard Information

MB_Manufacturer: Alienware
MB_Product: 04VWF2
MB_SerialNumber: ..CN6970206H0073.
MB_Version: A02

Video Adapter

Video_Caption: NVIDIA GeForce GTX 460
Video_AdapterRAM: 1024MB
Video_DriverVersion: 8.17.12.5856

Hard Drive(s)

SAMSUNG HD103SJ
Disk_Model: SAMSUNG HD103SJ
Disk_Size: 1000 GB
Disk_Partitions: 3
Disk_TotalHeads: 255
Disk_TotalCylinders: 121601
Disk_TotalTracks: 31008255
Disk_TracksPerCylinder: 255

Optical Drives / Other Storage

PLDS DVD+-RW DH-24ABS

OperatingSystem: MS Windows 7 Home Premium Edition


DirectXVersion: DirectX 11


IRQ Configuration

0 System timer
1 -empty-
2 -empty-
3 -empty-
4 -empty-
5 -empty-
6 -empty-
7 -empty-
8 System CMOS/real time clock
9 -empty-
10 -empty-
11 -empty-
12 -empty-
13 Numeric data processor
14 -empty-
15 Intel(R) ICH10 Family SMBus Controller - 3A30
16 NVIDIA GeForce GTX 460
16 Silicon Image SiI 3132 SATALink Controller
16 Intel(R) ICH10 Family USB Universal Host Controller - 3A37
17 High Definition Audio Controller
17 Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
17 Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48
18 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
18 Intel(R) ICH10 Family USB Universal Host Controller - 3A36
19 Intel(R) ICH10R SATA AHCI Controller
19 VIA 1394 OHCI Compliant Host Controller
19 Intel(R) ICH10 Family USB Universal Host Controller - 3A35
19 Intel(R) ICH10 Family USB Universal Host Controller - 3A39
21 Intel(R) ICH10 Family USB Universal Host Controller - 3A38
22 High Definition Audio Controller
23 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
23 Intel(R) ICH10 Family USB Universal Host Controller - 3A34
190 Microsoft ACPI-Compliant System

Miscellaneous


Final Checks


Installed Devices Drivers

NVIDIA High Definition Audio, 3-9-2010, 1.0.10.0
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
NVIDIA GeForce GTX 460, 6-14-2010, 8.17.12.5856
NVIDIA High Definition Audio, 3-9-2010, 1.0.10.0
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
VIA 1394 OHCI Compliant Host Controller, 6-21-2006, 6.1.7600.16440
USB Input Device, 6-21-2006, 6.1.7600.16385
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
Realtek High Definition Audio, 2-2-2010, 6.0.1.6039
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
Broadcom NetLink (TM) Gigabit Ethernet, 10-16-2009, 12.4.0.3
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
HID-compliant device, 6-21-2006, 6.1.7600.16385
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
PLDS DVD+-RW DH-24ABS, 6-21-2006, 6.1.7600.16385
Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
NVIDIA High Definition Audio, 3-9-2010, 1.0.10.0
SAMSUNG HD103SJ, 6-21-2006, 6.1.7600.16385
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
NVIDIA High Definition Audio, 3-9-2010, 1.0.10.0
Silicon Image SiI 3132 SATALink Controller, 6-24-2009, 1.0.15.6
Intel(R) ICH10R SATA AHCI Controller, 3-3-2010, 9.6.0.1014
Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
July 12, 2011 6:16:31 PM

Easy Driver Pro asks me to register to fix all the problems it found. I guess it's yet another scam. They all function that way: find dozens of important problems, won't solve a thing before you cash out.
a b à CPUs
July 12, 2011 8:16:40 PM

Since his issues are internittent, one can hardly say conlusively that memory is or is not the issue...

He said he removed one stick, and the rig still crashed.

Install the stick that was removed by itself (check mem timings, voltages), and retest.
July 12, 2011 8:37:38 PM

I was thinking it might be the RAM or the PSU to be honest.

But a faulty CPU [connections, cooling or fitting, or CPU Voltage Reg] will be highlighted by a stressful CPU test, like Prime95, which also happens to cause the CPU to become very hot. Seeing as this is a little risky on a machine I am not operating, I asked OP to watch Realtemp to prevent damage in the meantime, and to rule out Thermals, which can be done 'for free' while observing the max temp measurements. I also specified the Prime95 'Blend' test for the RAM.

Did OP remove a memory stick? I'd just test with them all in there and only start removing RAM if a looong cycle of Memtest fails, or Prime 95 Blend.

Why would a rig develop a driver issue later in it's life? Surely this stuff is 'Fixed' later in a products life? Also - OP have you looked on the Ailenware support site? Or just emailed Ailenware?

Stop being grumpy, I'm just trying to help ya'
July 12, 2011 9:15:27 PM

I updated every driver I could find on Alienware's support site. I wrote, but still waiting for an answer. It crashed twice today.

Memtest worked great, I let it run for hours and not a problem was found. I never removed anything from the computer. I've always had that problem with this computer, it's nothing new or to do with updates. It's most likely not a temperature problem because that computer can go 30 hours plus with tons of things going on and not crash, just as it can crash within 1 hour of a previous crash, or start up, without doing anything. It's the most random thing I've ever met.

Should I BUY that driver program thing? How do I know it's not a scam like the billion programs I tried before?
July 13, 2011 12:38:37 AM

on
http://download.cnet.com/Easy-Driver-Pro/3000-18513_4-7...
there are some 5 star reviews, which look, how shall i say, similar, and several 1 star which also do look similar - but not good. They seem to all say they didn't get anything when they paid for the software.

I would suggest you don't pay for this, myself. does your machine not come with driver discs for your OS? If you go to device manager, do you see any symbols saying you have missing drivers for hardware? in win7, newer drivers for your hardware [which looks fairly standard, despite the ailenware branding] are made available through windows update.

Have you checked all the available optional updates via windows update?

I'll tell you what - if there is a day you could use the pc for just light web or note-taking work, why don't you download a livedisc of ubuntu and install it onto a usb. if you boot the pc from that and run ubuntu for a whole day or more without any random hardware faults, then that would eliminate the hardware, i guess. nb this is free, but it requires a whole learning curve of it's own. in my experience of ubuntu, it worked flawlessly on my 3 pcs, and even drove my nvidia 470 gtx card [though i had to go get the 3d drivers myself]. maybe try this, but if the livedisc doesn't run, don't waste time trying to set it up....

I'm sorta leaning towards this still being hardware...most likely the psu. it's widely acknowledged that a tired of poor quality psu will cause annoying hiccups or crashes. Can you borrow a known psu from a friend for testing?

Lastly - you haven't said how you got the machine? was it new and from ailenware themselves?
July 14, 2011 8:04:35 PM

gofasterstripes said:
on
http://download.cnet.com/Easy-Driver-Pro/3000-18513_4-7...
there are some 5 star reviews, which look, how shall i say, similar, and several 1 star which also do look similar - but not good. They seem to all say they didn't get anything when they paid for the software.

I would suggest you don't pay for this, myself. does your machine not come with driver discs for your OS? If you go to device manager, do you see any symbols saying you have missing drivers for hardware? in win7, newer drivers for your hardware [which looks fairly standard, despite the ailenware branding] are made available through windows update.

Have you checked all the available optional updates via windows update?

I'll tell you what - if there is a day you could use the pc for just light web or note-taking work, why don't you download a livedisc of ubuntu and install it onto a usb. if you boot the pc from that and run ubuntu for a whole day or more without any random hardware faults, then that would eliminate the hardware, i guess. nb this is free, but it requires a whole learning curve of it's own. in my experience of ubuntu, it worked flawlessly on my 3 pcs, and even drove my nvidia 470 gtx card [though i had to go get the 3d drivers myself]. maybe try this, but if the livedisc doesn't run, don't waste time trying to set it up....

I'm sorta leaning towards this still being hardware...most likely the psu. it's widely acknowledged that a tired of poor quality psu will cause annoying hiccups or crashes. Can you borrow a known psu from a friend for testing?

Lastly - you haven't said how you got the machine? was it new and from ailenware themselves?


I bought it new, and it was shipped over. From my research, many people have had stuff moved inside the computer, which was what caused it to dysfunction. I considered reseating everything, then I opened the machine, saw the mess, figured I'd never dare touch a goddam thing there.

A computerly friend recommended "ubuntu", whatever that is and however you pronounce it, but I didn't quite understand what that was about.

I still don't. But I'll try that. This computer is solely for gaming and web-browsing; I don't trust computers for anything else.
August 1, 2011 6:15:52 PM

If anyone still follows this, I have tragic news: my computer seems to have died. I can't even start it now; it remains on the opening screen for a while, then asks for a boot. I used the cd's I had with the computer when I bought it, ran some tests and such. It says it detects no drive.

Error 0141
hard disk: no drive detected

No idea if this is related to my original problem, but this sure takes the take. I'm writing from my ancient laptop now.

Hope someone will enlighten me - in the meantime, I'll be look up this 0141 and drive problem.
August 4, 2011 3:45:11 PM

So, I bought a new hard drive. Everything works again. I guess we found the culprit. I'll let you know if the computer keeps crashing, which shouldn't happen...
August 6, 2011 3:34:44 PM

Well... My computer crashed again. I didn't have time to see if the crash numbers were the same. I really hope this wasn't related. Where can I check the error codes?
August 6, 2011 4:02:48 PM

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4108

Extra information about the problem
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000006F8
BCP4: FFFFF80002C53CF0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x7f_8_NETIO!CompareSecurityContexts+6a
Server information: 14207719-d0e2-44ae-be82-15660e0a77a3
August 17, 2011 2:03:06 PM

So far, so good! I think I solved my problem; it was indeed Zone Alarm that caused these crashes. I hope this thread may be helpful to others. Thanks everyone.
August 19, 2011 12:08:15 AM

Stupid Zone Alarm! I've had the exact same problem for months thanks so much!
August 19, 2011 4:22:16 PM

dv1795 said:
Stupid Zone Alarm! I've had the exact same problem for months thanks so much!


Glad this could be of help to you! I've had the problem for a whole year; I could not find out what was wrong. I thought I had a faulty computer. It killed my hard drive eventually, I had to buy a new one. And it crashed again... Then I found out the culprit! All's well that ends well, now. :) 
!