No front or back panel audio [Sabertooth 990fx]

[theplagueman]

Hello tom's hardware, I have a problem and can't seem to fix it myself.

I recently built a new computer and everything went fine and dandy. No problems whatsoever except the audio, which is none at all. I have updated to the newest drivers (Realtek HD Audio), the HD Audio connected is connect from the case to the MOBO, I have the latest BIOS, and I have tried both front and back ports.

The device I'm trying to use is the http://www.amazon.com/dp/B00365EA1Q, which is the non-USB edition. As stated both the front and back do not work. I don't care which ones I have to use, as long as I use them. My BIOS is also set for the "HD" instead of the "Ac'97" and it is suppose to use the front port yet no sound or anything.

http://i.imgur.com/waod3.jpg There is a link to what my Sound manager looks like. The first two I cannot do anything to, cannot enable or anything. It doesn't matter if I have my headset plugged in or not, all 4 of those will show up.

If you need any more details just ask, I'm not very good with dealing with Audio. My old MoBo just let me plugged them in and play, and this one is having a little bit of a mess.

EDIT:
http://i.imgur.com/dPKep.jpg I have the headset plugged in the correct ports and this little message keeps coming up. I'm positive the headset isn't broken, as I was using it yesterday on my other computer. Like I said my RealTek HD Drivers are plugged in, but no matter what windows just won't detect my headset.

I tried a pair of speakers instead of head sets and they didn't work either. Looks like no rear panel audio AT ALL. The usbs for the back panel work though.

 

[theplagueman]

Interesting. http://i.imgur.com/4tc6W.png These are the four audio devices that are listed on my computer, and none of them have front panel located. I don't even have any devices plugged in at the moment and yet it shows I have four! I don't know what the problem with the front panel is, I have the HD audio selected in the bios and I have the HD Audio connector connected in the correct place. I even tried the AC'97 but same result - nothing at all. The computer doesn't even detect my headset or any kind of speakers, whether it is in the front panel or the rear panel.

 

[liviu81x]

Shouldn't you enable the second item in list ? Speakers, not optical (- that's S/PDIF out).
Set it to default audio playback (right click on it) and then connect the headphones to the rear green jack, that should do it. The BIOS HD Audio is working if you have a front audio jack connected to the MoBo via audio cable (almost like the USB ones); if you don't, you should just ignore it.

Hope this works.

 

[theplagueman]

Thanks for the reply, but there is a problem. It won't even let me select them to be the default audio playback. http://i.imgur.com/rLGPz.jpg is what it is showing me. Also note, it doesn't matter if I have any devices plugged in or not, it doesn't show them in the sound manager window there. I tried my headset and a pair of speakers and they didn't even pop up (tried both the front and back panel).

 

[stickg1]

I believe you have the High Definition Optical set as defualt but your headphones are not an optical line. If it is connected to the green jack then you need to make "speakers" your default.

 

[theplagueman]

Ok, I double checked and I do have S/PDIF set as the default in the bios (instead of HDMI). Thanks for the advice stickg1, but my problem is that I cannot even select it to be the default device. I have my headset plugged in, tried both the front and rear panel, and yet it still states "Not Plugged In." Yesterday I tried a set of speakers instead of my headset and they didn't register either. My headset does work, I'm currently using it with my Tablet.

Here is something interesting: http://i.imgur.com/7PiDS.png

Shouldn't Realtek High Definition Audio be the only one there, or is the other one supposed to be there?

 

[stickg1]

Ok, I double checked and I do have S/PDIF set as the default in the bios (instead of HDMI). Thanks for the advice stickg1, but my problem is that I cannot even select it to be the default device. I have my headset plugged in, tried both the front and rear panel, and yet it still states "Not Plugged In." Yesterday I tried a set of speakers instead of my headset and they didn't register either. My headset does work, I'm currently using it with my Tablet.

Here is something interesting: http://i.imgur.com/7PiDS.png

Shouldn't Realtek High Definition Audio be the only one there, or is the other one supposed to be there?

Interesting, try to uninstall High Definition Audio Device by right clicking it and uninstalling driver, reboot, and see if it works. It is possible that the sound chip in your motherboard is defective. Does the microphone work? Has the sound ever worked?

 

[theplagueman]

Okay, this is weird. I uninstalled the High Definition Audio Device and rebooted and it is still showing up in device manager. The MoBo is brand new, but it is still possible it could be defective. The sound manager says that "Microphone" is not plugged in, just like the speakers, so no mic doesn't work. No, the sound hasn't ever worked (I've only had it for a few days, though).

 

[scout_03]

first if your bios is set to hd did you plug the hd connector from the front panel not the ac 97 one

 

[theplagueman]

Yes, the HD connector is the one connected.

 

[stickg1]

I don't know buddy, this is perplexing. I would hate to recommend you RMAing the board for replacement because I am currently in that process on my new build and it takes FOREVER. Keep trying, maybe someone else has had and solved this problem before.

 

[scout_03]

press the rdo panel over the optical set it default then look properties what you see under it after press configure and report back

 

[theplagueman]

press the rdo panel over the optical set it default then look properties what you see under it after press configure and report back

http://i.imgur.com/3zFzd.png Okay, I have it set as the default and it won't let me even press the configure button, it's just greyed out.

 

[scout_03]

in the third image you post i could see the speaker box could you click on the property of this one an post what it report and by the picture assuming that is a 5.1 system

 

[theplagueman]

in the third image you post i could see the speaker box could you click on the property of this one an post what it report and by the picture assuming that is a 5.1 system

http://i.imgur.com/MnGtX.png Ah okay, here is the properties of all the "options."

 

[scout_03]

on the box where you see the little speaker click properties and what you see

 

[theplagueman]

on the box where you see the little speaker click properties and what you see

http://i.imgur.com/TydFU.png

This is all I see.

 

[scout_03]

in the controller information just beside the realtek high definition audio there is a properties box click this one

 

[theplagueman]

in the controller information just beside the realtek high definition audio there is a properties box click this one

http://i.imgur.com/CmhMc.png Okay, here is a screenshoot of each tab in the property window, one for general, driver, and details.

 

[stickg1]

have you tried updating the drivers?

 

[Onus]

Clear your BIOS, i.e. reset it to defaults with the jumper.

 

[scout_03]

did you connect in the lime connector on the back for a speaker set board should auto detect according to user manual

 

[theplagueman]

@stickg1 I updated the drivers to the latest, which is from Dec 2012

@jt283 Already tried that, still nothing

@scout_03 I tried connecting my headset and my speakers into the lime connector and yet no auto-detect / auto-install.

 

[scout_03]

ok check use manual on page 3-22 for bios settings on audio then if your realteck manager is well installled you should see the picture as page 4-28 and press on the little wood speaker to check the settings also you should see the little speaker in the tollbar

 

[theplagueman]

Okay, I used to have the little wood speaker but when I updated my drivers I got a different icon for it. It looks like it's still the same application though. http://i.imgur.com/t8DLf.jpg