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HD 5850 PROBLEMOS!!

Last response: in Graphics & Displays
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February 13, 2011 11:43:37 PM

Yo yo yo yo yo yo

I built my own computer over summer and have had no problems with it, its been the best thing to happen to me ever :D 

Recently however, I've started to have graphics issues. It started yesterday when I was playing WoW. All of a sudden my screen started to trip out a little, and the cursor became very strange looking and pixilated and extremely distorted. Then it went into a very strange pattern and just stayed on the screen, freezing everything and locking my system up, forcing me to hold the power button down.

When I went to turn it back on, the screen was black and my monitor said "no signal".

I took apart my comp and pulled out the graphics card to see if it was burnt or there was something wrong. Everything seemed fine and there was not dust or anything in any of the internals. It has extremely good cooling.

I put the card back in, started up, installed latest drivers, checked for mobo bios updates, then started playing again. The game worked for about an hour before the same thing happened.

This makes me very confused. It doesn't seem that the card burnt out as it still runs the game for a little bit.

Does anyone have any ideas? I know this is a very common issue, but everyone always just says "get the latest driver". I'm sorry, but I did, and that didn't solve the issue. I even ran virus checks etc, but I just reformatted my comp and I don't think this is the problem. Also my PSU is 750W and if it hasn't been an issue for almost a year of HARD CORE GAMING (I'm talking hours a day) I don't think it would suddenly be an issue.

I'm running:

Diamond HD5850
AMD Phenom II x4 965 Black Edition
8GB DDR3 1600MHZ Dual Channel Corsair Ram
Biostar TA890FXE Mobo
Ultra 750W PSU


Thanks very much for your input!

More about : 5850 problemos

a b U Graphics card
February 13, 2011 11:47:44 PM

Download and use HWMonitor (CPUID) next time you play. It will record the maximum temps (stop the game before the comp crashes though). Then post a screenshot of that.

Is anything overclocked, or is everything at stock?

Download and try prime95 (64 bit version if you have 64 bit windows) on the stress test blend setting to make sure the system ram is not causing issues.
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a b U Graphics card
February 13, 2011 11:50:03 PM

Also, use CPU-Z (from the same website as HWMonitor) to get your ram speed and timings. Post that as well.
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a c 172 U Graphics card
February 14, 2011 12:33:28 AM

sounds like a temperature related thing. even if its not overheating there could be cracked solder joints or something that are aggrovated when the card heats up. Check that the fan is spinning and clean the dust from the heatsink.
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February 14, 2011 3:20:40 AM

Hey ext,

Thanks so much for the help so far.

I went ahead and got all of the things you listed.

First off, no, I have not overclocked anything on the system at all.


Here is the CPU-Z screen shot of the memory:



Here is the HW Monitor screen shot of me in game right after the screen went solid gray, then came back, and the I took the screen shot and closed the game really fast:



As for the program prime 95, I'm not sure how to run it. I had four "workers" going, and after 7 minutes, and 5 "tests" later, I stopped it, and it said "Torture test completed 5 tests in 7 minutes - 0 errors, 0 warnings."

If you could explain how to utilize this then I'll post again :) 

and to iam2thecrow - I'm not sure if its a heating thing, but I did pull it out and dust blast any dust off of/out of it, which was extremely minimal.


Thank you guys so much, I really appreciate your time and input!

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a c 173 U Graphics card
February 14, 2011 3:31:49 AM

Ultra is hit or miss when it comes to quality but your card doesn't draw much power unlike the high amperage 5830 or the 5870. I suggest that you turn your fan speed manually to see how that affects things as that is a symptom of a physical issue that rarely drivers mimic. It doesn't matter if the core temps are fine it is the rest of the card that could still have issues.
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February 14, 2011 3:41:48 AM

So you think it is a heating issue also? And thus you're saying go into ATI Overdrive and unlock that feature through Catalyst so I can manually set the fan speed? It says its at 21% without me touching anything
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a c 173 U Graphics card
February 14, 2011 11:55:02 AM

Just manually set the fan speed to 60% and see if that affects any thing.
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February 14, 2011 12:42:58 PM

What about the PSU? Is this ultra 750w any good ? Sounds suspicious...

Even though it didn't make any problems at start, it may well be doing now, as components degrade over time
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a b U Graphics card
February 14, 2011 3:35:34 PM

Ultras can be mediocre PSUs. I wouldn't buy one again, but my old 550W Ultra could power and FX60 and 4850 (each 110W max) without issue. So if age is the only problem with it, it should be ok. However if there is a defect in it, then it could be the issue.
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February 14, 2011 7:36:16 PM

Could you make anything of those numbers in my screen shots EXT64?
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February 14, 2011 7:37:15 PM

And to noble, i'm not sure. It could be, but it seems all my other components are working fine. I'm not sure how i could test for it, I have a lifetime warranty on it, but Taking out all the cables and reinstalling with cable management would be a lot of work that I don't want to do unless i'm positive its the problem
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February 14, 2011 7:38:32 PM

nforce4max said:
Just manually set the fan speed to 60% and see if that affects any thing.


That would mean Unlocking the little Lock Button under ATI Overdrive, which gives you the big warning about damaging stuff.

I don't want to void my 2 year warranty with Diamond :(  I'm not sure if that would void it so i'm skeptical
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a b U Graphics card
February 14, 2011 7:53:32 PM

Simba1 said:
That would mean Unlocking the little Lock Button under ATI Overdrive, which gives you the big warning about damaging stuff.

I don't want to void my 2 year warranty with Diamond :(  I'm not sure if that would void it so i'm skeptical



lol don't worry you will be fine and you wont be voiding any warranties, besides adjusting the fan speed to 60% should bring any abnormal temps down if that is the problem...
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a b U Graphics card
February 14, 2011 8:00:50 PM

Had that 5850 been idling for a while when you took that HWMonitor screenshot? 51 C is high for idle (unless you just came out of a game or something).
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a b U Graphics card
February 14, 2011 8:02:42 PM

yeah its high for idle but not really something to be concerned with imo, I think 50% fan or so should cure the problem
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February 14, 2011 8:08:41 PM

EXT -

Yeah it had been, I started up my game and played for a couple minutes before it started to have issues, went blank, then came back. That's when I took the screen shot. So maybe it was allowed time to cool down before it came back to its senses.

Do you guys know of any other program where I can adjust the GPU fan speed? I really don't want to unlock the overdrive function In Catalyst Control Center as I have an RMA ready, and this could be their way of saying "sorry your fault, 2 year warranty terminated!"

:S
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a b U Graphics card
February 14, 2011 10:27:49 PM

Just a heads up, "unlocking" a card in the drivers is only a software affect. If you move it to another computer or reinstall windows, the affect is gone. Thus I don't think they can tell if you "unlocked" your card.

You can use MSI Afterburner to adjust fan speeds if you prefer. If is the better long term option as it allows custom fan curves (and requires no 'unlocking').
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a b U Graphics card
February 14, 2011 10:32:45 PM

One longshot you can try. My 5850 was having a similar issue the other day. It would lock up and crash the computer after playing a while and only a full reboot would get it working again. In my case, I heard a little audio static during the crash, which led me to consider the audio. I then reinstalled all of my drivers (Motherboard, Audio, LAN, Video) and have not had a problem since. Worth a try if you have not already reinstalled all drivers. And remember for the motherboard chipset drivers, do not uninstall them first, just re-run the installer and overwrite. And finally, install in this order (with the latest drivers): Motherboard chipset, Audio, LAN, Video. Good luck.
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February 15, 2011 4:59:32 AM

EXT -

Took your advice and went to the Biostar website and downloaded some drivers, however they did not work, and i was confused.

So I just popped in the cd and reinstalled what you said.

So far so good. i'm starting to think that new version of ATI drivers has a glitch or something in it.

I'll keep you posted, I just got in game.

Thanks for your help!
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February 15, 2011 5:31:48 AM

Meh, just crashed again. FMLLLLLLLLL :fou: 
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February 15, 2011 6:45:35 AM

Okay guys, just crashed like 4 more times.

I set the fan speed to 60%, and it didn't help. Game still crashed and I had to exit out before it took windows down too to the blue screen of doom.

I feel like I've exhausted all possible solutions. I'm about to go crazy.

Do I just send the card in with the provided RMA they gave me? :( 

I tired using the old graphics drivers, it worked for 45 mins before crash. Uninstalled did new ones, blah blah blah.


WHAT DO I DO!!! :cry: 
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a b U Graphics card
February 15, 2011 11:08:49 AM

Well, an RMA is fine after exhaustive testing like this. If they can't find a problem with the card or the new one still has an issue, then we know the problem lies elsewhere.

You tried these (for your OS) and they didn't work?
http://www.biostar.com.tw/app/en/mb/driver.php?S_ID=482
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February 15, 2011 6:11:31 PM

EXT64 said:
Well, an RMA is fine after exhaustive testing like this. If they can't find a problem with the card or the new one still has an issue, then we know the problem lies elsewhere.

You tried these (for your OS) and they didn't work?
http://www.biostar.com.tw/app/en/mb/driver.php?S_ID=482



EXT -

The chip set driver contained about 30 diff .exe's, and I tried running them all but they were just ATI drivers.

Furthermore, the on board LAN didn't work, and the on board audio had no file to download, just went to a "page cannot be found" page.

So i ended up reinstalling both audio lan and video from the included mobo cd. Then after that failed i upgarded the ati drivers, still to no avail.


:( 
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a b U Graphics card
February 15, 2011 7:37:50 PM

Wow, that's a mess.

A way I ruled out my 5850 was by running OCCT or FurMark or Kombustor (in my case I used OCCT, though Furmark or Kombustor is more common). These programs put a huge load on your GPU only. If it can survive 10 min or so on these, then the card should be fine. Just keep an eye on temps if you do run any of these programs, because the load it puts on the GPU is much higher than that of the average game.
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!