Ram for x79 gigabyte MOBO i73630K?

[subtlefly]

Hi team,
I have i7 3630K quadro 4000 32GB ram seasonic +80 platinum power supply lanboy air case. Has been running total dog for 2 days I have had it home continual locking up, crashing extremely slow.. has been totally freaking me out.
https://sites.google.com/site/2flynewmedia/photo
ran memtest and it ran fine but would not recognise the chipset.
ran CPUID CPUZ and it showed that the RAM was not running at 1600 as it says on my receipt but at only 800.
2 questions, can anyone tell me how to access the ram type model and serial no without actually pulling it out of the case?

and can anyone tell me what the best ram would be for this set up so I can start the process of correcting this monumental fail?

and ill slip in a third question, do you reckon this will solve my poor performance and locking up issues?

cheers all
thanks for all help and advice
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[subtlefly]

Ram is strontium 8gb 1600 anyone see any issues here?

 

[jaquith]

/below is a good starting point/

If CPU-z shows 'DRAM Frequency = 800MHz' then the RAM is running @ DDR3-1600 800MHz * 2 = 1600MHz to BCLK. DDR = Double Data Rate; the RAM strobes at both the bottom & top of the Sine wave, CPU-z shows I/O Bus Clock and not the Data Rate.

Hmm...running Memtest for only a few minutes means nothing, you need to run it with 32GB at least overnight and a minimum of 4-passes to know anything conclusive.

Q - What exact RAM is installed? ; please provide a link
Q - What X79 Gigabyte MOBO?
Q - What BIOS version? ; use CPU-z and look at the Mainboard tab
Q - What exact OS?

To rule-out the OS, well as best you can, run MSCONFIG and select Diagnostic.
To rule-out a simple AHCI issue where the registry set Start incorrectly (Start = 0 = ACHI); run 'Fix It' - http://support.microsoft.com/kb/922976

Note, there are (2) versions of the i7-3930K and I recommend the latest BIOS on the X79, especially on non-ASUS X79's. Use Q-Flash and a FAT32 USB Flash Drive:
Nice 3-part video:
1. http://www.youtube.com/watch?v=UCCId1Mcrw4
2. http://www.youtube.com/watch?v=Qlx5GBkiaM0
3. http://www.youtube.com/watch?v=EX78S4qyHu0

Q - If you change Intel's SATA -> RAID and boot does it BSOD? ; if 'yes' then you installed the OS incorrectly; see - http://www.tomshardware.com/forum/303873-30-wont-resume-sleep-booted-raid#t2068879

Q - After installing Windows did you install: Chipset, SATA, USB, NIC, etc?
Q - Open the Device Manager, are there any {? or !} listed devices?
Q - Did you use the drivers from the Gigabyte CD/DVD or the website per your OS and 64-bit?

Look in the Event Manager, expand [+] Critical errors and post them here. The other error, etc are meaningless for now.

Even Manager:

 

[subtlefly]

http://www.strontium.biz/products/memory-modules/desktop-memory/ddr3-8gb-1600mhz
here is the link for the RAM

As far as the other bits the MOBO is gigabyte x79-UD3
the os is windows 7 64 bit pro
BIOS is american megatrends inc
F3
date 11/2/2011
All critical errors seem to have to do with the hard restart required when the computer is freezing
Level Date and Time Source Event ID Task Category
Critical 31/03/2012 1:08:36 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 31/03/2012 12:13:31 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 31/03/2012 11:06:58 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 30/03/2012 9:57:08 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 30/03/2012 9:28:07 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 30/03/2012 4:03:31 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 30/03/2012 2:24:59 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 29/03/2012 3:36:55 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 29/03/2012 1:23:40 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 29/03/2012 10:01:25 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 28/03/2012 11:34:31 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 28/03/2012 9:03:47 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 28/03/2012 8:53:51 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I will try to keep working on the other stuff you posted but I did not build the computer, just paid for it and I really think this is getting outside of my level of expertise. the guys at the tech shop said they researched the build for 3ds max but to tell you the truth i can't answer any of your other questions properly, i have no idea what they have or haven't done with the build and the drivers. When I told them on day 1 Thursday that the computer was freezing and having problems they basically didn't believe me and said that it ran fine on the bench with testing for them.
If I change some of the settings and stuff you have suggested will I void my warranty?
cheers for helping
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[jaquith]

All 41/63's mean the same -- Unknown and typically a sudden shutdown.

Assuming GA-X79-UD3 (rev. 1.0); the BIOS versions run F7~F10 (no F3 listed) - http://www.gigabyte.us/products/product-page.aspx?pid=4050#bios ; I recommend F10

RAM - that's about the most useless info I've seen in a long time. Totally non-specific, and about all I garnered is the RAM is DDR3-1600 @ 1.50v.

You'll need to post the following screenshot:

 

[subtlefly]

https://sites.google.com/site/2flynewmedia/photo
sorry about the iPhone photo!

so are you saying the BIos is wrong? is this what is causing all the drama?
thanks for trying to help
cheers
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[subtlefly]

sorry wrong section! hang on I will fix it

 

[subtlefly]

ok this time it is good to go
https://sites.google.com/site/2flynewmedia/photo
cheers
sub

 

[jaquith]

OMG that's cheapo RAM. DDR3-1600 11-11-11-31-2N @ 1.50v

Depends, I hope you're misreading the data; IF it's anything less than F7 then it's almost guaranteed to be the problem. F8 or higher then maybe not. Personally, I would use BIOS F10.
ref - http://www.gigabyte.us/support-downloads/cpu-support-popup.aspx?pid=4050
Core i7-3930K C1 requires a minimum of F7
Core i7-3930K C2 requires a minimum of F8 ; newest version of the i7-3930K

If it's your PSU then a tell tale symptom is there's an improvement IF you unplug the PSU for ~10 minutes which indicates a bad capacitor on the PSU.

Post a photo of the 'Mainboard' tab as below.
If the BIOS version shows anything less than F7; note BIOS Version = F7 in this example:

 

[subtlefly]

so how bad is the cheapo RAM? should I be complaining about this to tech guys?
The only trouble is I am wanting to be working on this computer right now I am getting days and days behind without having to wait a week for new ram!

here is main board specs (f3)

https://sites.google.com/site/2flynewmedia/photo

Cheers
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[subtlefly]

My chip is the C2

 

[jaquith]

Oh yeah, you need to update your BIOS - no question! Minimum BIOS for the C2 is BIOS F8!

Typical and nothing special DDR3-1600 4x8GB are CAS 10 and better sets are CAS 9; see - http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007611%20600083963%20600006127&IsNodeId=1&name=DDR3%201600%20%28PC3%2012800%29

Worst, if you actually paid $120 per stick then you got royally screwed! The going price for 4x8GB is $250 for 32GB of RAM.

BIOS Socket 2011 - Intel X79 - GA-X79-UD3 (rev. 1.0) - http://www.gigabyte.us/support-downloads/cpu-support-popup.aspx?pid=4050
Intel Core i7-3930K 3.20GHz 12MB Sandy Bridge-E 32nm C1 130W 100 F7
Intel Core i7-3930K 3.20GHz 12MB Sandy Bridge-E 32nm C2 130W 100 F8

 

[subtlefly]

so you think I can update the Bios myself without screwing with my warranty?
and are you telling me that my ram is CAS10 or not even that good?
would you be complaining about the RAM and asking for refund / replacement?
and what about the whole weekend spent fixing something that should have been sorted in the shop?
any advice greatly appreciated,
thanks for your help
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[jaquith]

Updating your BIOS is not considered a Warranty Violation, so unless you like 41/63 then there no other choices.

I linked videos showing step-by-step how to use Q-Flash which is the ONLY way I recommend, and you'll need a Flash Drive formatted FAT32 with the BIOS (ROM) unzipped/decompressed from the mb_bios_x79-ud3_f10.exe executable file.

Prior to updating the BIOS it's best to either unplug the PSU for 5 minutes, then Clear CMOS via the 'jumper' method; see -> http://www.youtube.com/watch?v=rdHH9KrceR0 <or> in the BIOS Load Optimized Defaults.

Then watch the videos and take notes if needed.

No, I am telling you that DDR3-1600 CAS 11 4x8GB is cheap, and CAS 10 is better and considered 'average' for 8GB density @ DDR3-1600. As far as a refund, it depends upon what they charged you for the RAM?! You can see the prices I listed...

As far as the 'Shop' well that's an issue between you and them, but IMO it's pretty lazy-ass for them not to have checked. I'm a hobby builder, expensive custom rigs, and that's like 'noob level' goof-up. My rigs are thoroughly tested, updated, validated and thereby certified (nothing's Default + Pray it works).

After you get it updated, I can later give you some tips on how to do a proper burn-in, optimize the BIOS, etc.

My guess is the 'Shop' also didn't install Windows correctly. Simple test, BIOS: Intel SATA -> AHCI by default, so change it to Intel SATA -> RAID. IF upon booting you get a BSOD then they didn't properly install the Intel RST Enterprise drivers. The 'FIX' is to re-install Windows correctly; see -> http://www.tomshardware.com/forum/303873-30-wont-resume-sleep-booted-raid#t2068879

 

[subtlefly]

ok i changed bios setting to f10. Any advice you can give me on getting this rig running nice would be fantastic. It is meant to be for 3ds max so can you see any other issues like with the quadro 4000 card or anything? do I need to replace this ram or will it be ok?
thanks for your help
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[subtlefly]

ok this might be bad, my computer is up and running but now 3ds max is saying that the licence has failed and when I went to test the other thing that has been crashing the computer which is windows rate my computer now it is saying that it cannot complete the assessment because of an error being reported by some operating system, hardware , driver or other component

so that is better than freezing and causing a hard restart but still not very good eh?

What now?
Cheers
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[subtlefly]

hey I can't get 3ds max to work now, It has failed when trying to uninstall or to repair,
what do you think is going on here?
any ideas?
cheers

 

[jaquith]

What -- "It has failed when trying to uninstall or to repair" -- the application or something else? I was eating brunch.

While I appreciate you wanting to run Applications, you first need to get the system stable and tested. As far as the BIOS, those additional steps' purpose is to increase your success in flashing the BIOS.

BIOS and Drivers:

After updating the BIOS, boot into the BIOS and Load Optimized Defaults then save and exit = yes.

Just to make sure, personally I'd go to Gigabytes site, download and re-install ALL of the drivers. Drivers: Chipset, LAN, Intel® Rapid Storage Technology, Marvell SATA Controller Driver, and USB 3.0. Further, go to Intel's site and click Run Intel Update Driver Utility -> http://downloadcenter.intel.com/default.aspx?lang=eng

Next, insure the registry for AHCI is correct, and run 'Fix It' as I posted above. Link -> http://support.microsoft.com/kb/922976

Testing:

Then download a copy of AIDA64 Extreme, install and select all options for Stress Testing; use - http://www.aida64.com/downloads

Finally run Memtest for a bare minimum of 4-passes.

--

Otherwise you're trying to be clairvoyant and/or guessing that your rig is stable.

Q - When you changed SATA -> RAID did it BSOD?

--

To be clear, the Workstations from 'me' aren't certified until 48 hours of AIDA64, and 24 hours of Memtest.

Applications:

I never install any applications until the system is fully tested, benchmarked and only then is it validated. Otherwise and particularly in an unstable system you are indeed fully wasting your time, and the applications can be corrupted and if there's a component issue (particularly) registered Applications might be 'caught' i.e. unable to be Deauthorized on a bad rig, and the ensuing PITA calling them (OEM) for a new activation.

 

[subtlefly]

ok yeh that is 3ds max, because of the bios upgrade for some reason it probably thinks I am using max on a different machine or something, so the licence has failed. when I go to uninstall max or repair it it has failed.

I don't know how to change from SATA to raid, but I thought raid was for systems that have more than one hard drive?

also windows rate my system isn't working but at least it isn't crashing the computer, it is just saying that there is a conflict somewhere that is preventing the test.

So should I try to go back to F3 so I can uninstall 3ds max?

The licensing is really touchy with this program and as it cost me $6000 australian for the software I am a bit worried about it, but I do take your point about the system needing to run properly first.

 

[subtlefly]

ok bad news, cannot run fixit because the windows Installer service could not be accessed. this can occur if Windows installer is not correctly installed. Contact your support personnel for assistance.... so this isn't good right?
cheers
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[jaquith]

Read my edit above regarding 'Applications'. NOW MAYBE YOU'LL GET IT; where testing comes into play. As far as 3DS MAX, you might need to contact them and let them know what's going on IF you cannot Deauthorize it and re-install.

RAID, it's to test if the folks improperly installed Windows 7. My guess is they didn't and long term you risk corruption to the MBR not to mention stability issues. Changing, from AHCI to RAID or visa versa if the proper Intel RST Enterprise driver does nothing except load different drivers upon booting, BUT it improperly installed then you get a BSOD from the improperly X79 supported Windows default AHCI driver.
BIOS:
Under Peripherals (4th icon left to right)
Intel SATA Control Mode -> RAID

I personally NEVER would have installed the application YET. Most applications requiring registration read MAC addresses or other machine (component) ID's to register and not the BIOS version (that would be wacked and crazy).

 

[subtlefly]

ok what about windows installer saying it is stuffed? don't worry about this yet?
don't forget I had this machine built by professionals for the specific purpose of running 3ds max, I can't see any scenario where I wasn't going to come home and put the software on to see how it ran
cheers I will go and change the sata to raid

 

[jaquith]

Professionals, yeah sure they are!

 

[subtlefly]

yeh well ok lets just say they charged me for a professional service!

 

[subtlefly]

no that is VERY bad, changed to raid and now the whole thing just keeps restarting and crashing, flash of blue screen and then restarts.