Usb ports not recognized by windows

maybe try intel inf update utility ?

http://downloadcenter.intel.com/SearchResult.aspx?lang=...

Hi mcnutty23, Thank you for the reply. I already went to Intel and they say in all their updates and drivers, that "this update (or driver) WILL NOT FIX YOUR USB PROBLEM"
I have tried Gateway, they tell me that I should download the Chipset update, and the Bios, update, but when I go there there is no windows 7 listed, only XP & Vista. The tech says they should work for windows 7 as well. I tried it downloaded the latest Chipset and installed it, no change, same results. I then downloaded the Bios update, and when I attempt to update the Bios following their step by step instructions when I get to the install it says to open and install a numbered .exe file, but there is no .exe file listed in the downloaded and unzipped file. So here I set. I have been to at least 6 forums and get the same comments, unplug the laptop, remove the battery hold the power switch for 2 minutes, remove everything USB from the Device manager, and when I went to computer management and services, I found all the USB referenced services stopped. I right clicked them and clicked enable, and they do not change to enable. Something is wrong on the Microsoft side of this equation, and Microsoft so far has provided no solution or suggestions other than the ones I stated. If anyone has any technical information that will help me fix this problem I would appreciate it. I am helping a friend who is a disabled Vietnam vet and has no money to take the computer to a shop for their repair. Thank you for any reply to this post. I have used Toms Hardware a lot in the past for answers to my computer problems, and have had more success solving the problem here than not. Be Blessed

Hello again mcnumrty, Yes I was going to try that, but first I ordered a express card with 2 usb ports on it from Amazon day before yesterday and expect to have it next week. Your are right on with my thoughts. I was going to see if the 2 usb ports on the express card would work, then if they did, I was going to reformat the drive and install Vista home premium which is what was on the machine. The ports did not work on the vista installation that was on it, but I thought I would retry it. I also though about putting XP Pro on it to see if it would install usable drivers on it. I appreciate your help very much. I will keep this Post updated, and if I solve this issue with your, or anyone's help I will give the exact method that worked here. This on seems to be a very common problem. Which it would be great to solve so others can overcome this problem. Thank You to everyone who contributes to this Toms Forum.

Sorry about the misspelling of your name. I just cant type that good MCNUMPTY

It seem that either flashing the BIOS or the Chipset update did the trick. BUT it did not seem to take right away. I let it set for about 2 hours after that update, battery in and plugged in powered down. Then I unplugged it leaving the battery in and about 3 hours later reconnected it, booted it up and wahla, there were the USB ports. Go Figure. So I have no definitive answer to what was wrong. I did not need or try the PCIMAI USB Card bus, which came after the problem was solved. Thank you for your help.

main thing is you got it working   --what actually did the trick doesnt really matter

Best answer selected by computersfriend.