Dvd is not recognized in F12 menu; cannot repair OS
Hello, Background: Dell XPS 400 with Windows XP Media Edition. A McAfee scan found Katusha and deleted/quarantined several infected files. A re-start was requested, I complied and since then get a blue screen (stop 0x0000006B). I know that I need to repair the Windows initialization file, but cannot read the OS dvd. The dvd does not come up on the F12 menu and is not recognized in Bios. I have spent hours on the phone with Dell and Microsoft, with no solution. I would be very grateful for any ideas.
More aboutrecognized menu repair
use an external dvd drive or a flash drive or connect the hard drive to another pc with a working dvd drive
thanks; will try another computer. usb also is not recognized.
no problem--i would disconnect any other hard drives in the other pc while doing it just to be safe