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Dvd is not recognized in F12 menu; cannot repair OS

Last response: in Components
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July 23, 2011 2:42:06 PM

Hello,
Background: Dell XPS 400 with Windows XP Media Edition.
A McAfee scan found Katusha and deleted/quarantined several infected files. A re-start was requested, I complied and since then get a blue screen (stop 0x0000006B).
I know that I need to repair the Windows initialization file, but cannot read the OS dvd. The dvd does not come up on the F12 menu and is not recognized in Bios.
I have spent hours on the phone with Dell and Microsoft, with no solution.
I would be very grateful for any ideas.
July 23, 2011 2:55:23 PM

use an external dvd drive or a flash drive or connect the hard drive to another pc with a working dvd drive
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July 23, 2011 3:11:48 PM











thanks; will try another computer. usb also is not recognized.
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July 23, 2011 3:28:54 PM

no problem--i would disconnect any other hard drives in the other pc while doing it just to be safe
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!