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Graphics problem after new win 7 install

Last response: in Components
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July 26, 2011 1:23:53 PM

Hey everyone, I'm having a problem getting my graphics drivers to work after a new Windows 7 64 Bit install. I have a Pavilion DV3 laptop which is capable of running a 64 Bit OS but the OS that came pre-installed was only 32 Bit so I decided that I would upgrade to a 64 Bit version of Windows 7. Now that I have installed the 64 Bit version I'm having trouble getting any graphics drivers to work.

I have an ATI Mobility Radeon hd 5470 graphics card installed but it is not showing up in the device manager. After installing the catalyst control center which was previously installed I just get the windows loading circle for a few seconds when I try to open it and then nothing loads.

Windows Aero also inst working and I cant find any option to turn it back on. When I try to play videos their quality seems to have been reduced making them pixelated, this is the same with HD videos which play but are at no way near HD quality.

When I try to play a game like battlefield I get the error "Failed to find suitable display device, Exiting program".

I am also now not able to use my second monitor like I used to over VGA. I am now not able to expand my first display onto the second display, I am only able to have a copy of my first display on the second monitor.

In my device manager I have two Standard VGA graphics adapters instead of my ATI card.

The spoiler below is a snapshot I got from Speccy.

Any help would be appreciated. Thank You.

Spoiler
Summary
Operating System
MS Windows 7 Ultimate 64-bit
CPU
Intel Pentium P6100 @ 2.00GHz 55 °C
Arrandale 32nm Technology
RAM
4.00 GB Dual-Channel DDR3 @ 532MHz (8-8-8-20)
Motherboard
Hewlett-Packard 1600 (CPU) 59 °C
Graphics
Generic Non-PnP Monitor (1366x768@1Hz)
Standard VGA Graphics Adapter
Standard VGA Graphics Adapter
Hard Drives
488GB Seagate ST9500420AS ATA Device (SATA) 41 °C
Optical Drives
hp DVDRAM GT30L ATA Device
Audio
High Definition Audio Device
Operating System
MS Windows 7 Ultimate 64-bit
Installation Date: 26 July 2011, 12:52

Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Firewall Enabled
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every day
Schedule Time 3 am
Windows Defender
Windows Defender Enabled
TimeZone
TimeZone GMT
TimeZone GMT 0 Hours
Language English
Country United Kingdom
Currency £
Date Format dd/MM/yyyy
Time Format HH:mm:ss
Power Profile
Active power scheme Home/Office Desk
Hibernation Enabled
Scheduler
26/07/2011 15:05 GoogleUpdateTaskUserS-1-5-21-3709791591-4283015013-3399733275-1000UA
27/07/2011 13:05 GoogleUpdateTaskUserS-1-5-21-3709791591-4283015013-3399733275-1000Core
29/07/2011 13:13 Ad-Aware Update (Weekly)
Hotfixes
26/07/2011 Definition Update for Windows Defender - KB915597 (Definition 1.109.351.0)
26/07/2011 Security Update for Windows 7 for x64-based Systems (KB978601)
26/07/2011 Security Update for Windows 7 for x64-based Systems (KB979309)
Battery
AC line Online
Battery full time Unknown
Battery Charge % 100 %
Battery State High
Amount of time remaining (sec) Unknown
Services
Running Adobe Acrobat Update Service
Running Application Experience
Running Application Information
Running Background Intelligent Transfer Service
Running Base Filtering Engine
Running COM+ Event System
Running Cryptographic Services
Running DCOM Server Process Launcher
Running Desktop Window Manager Session Manager
Running DHCP Client
Running Diagnostic Policy Service
Running Diagnostic Service Host
Running Diagnostic System Host
Running Distributed Link Tracking Client
Running DNS Client
Running Function Discovery Resource Publication
Running Group Policy Client
Running IP Helper
Running Multimedia Class Scheduler
Running Network Connections
Running Network List Service
Running Network Location Awareness
Running Network Store Interface Service
Running Offline Files
Running Peer Name Resolution Protocol
Running Peer Networking Identity Manager
Running Plug and Play
Running Power
Running Print Spooler
Running Program Compatibility Assistant Service
Running Remote Procedure Call (RPC)
Running RPC Endpoint Mapper
Running SAS Core Service
Running SBSD Security Center Service
Running Security Accounts Manager
Running Security Center
Running Server
Running Shell Hardware Detection
Running SSDP Discovery
Running Superfetch
Running System Event Notification Service
Running Task Scheduler
Running TCP/IP NetBIOS Helper
Running Themes
Running User Profile Service
Running Windows Audio
Running Windows Audio Endpoint Builder
Running Windows Defender
Running Windows Event Log
Running Windows Firewall
Running Windows Management Instrumentation
Running Windows Media Player Network Sharing Service
Running Windows Search
Running Windows Update
Running WMI Performance Adapter
Running Workstation
Stopped ActiveX Installer (AxInstSV)
Stopped Adaptive Brightness
Stopped Application Identity
Stopped Application Layer Gateway Service
Stopped Application Management
Stopped BitLocker Drive Encryption Service
Stopped Block Level Backup Engine Service
Stopped Bluetooth Support Service
Stopped BranchCache
Stopped Certificate Propagation
Stopped CNG Key Isolation
Stopped COM+ System Application
Stopped Computer Browser
Stopped Credential Manager
Stopped Disk Defragmenter
Stopped Distributed Transaction Coordinator
Stopped Encrypting File System (EFS)
Stopped Extensible Authentication Protocol
Stopped Fax
Stopped Function Discovery Provider Host
Stopped Health Key and Certificate Management
Stopped HomeGroup Listener
Stopped HomeGroup Provider
Stopped Human Interface Device Access
Stopped IKE and AuthIP IPsec Keying Modules
Stopped Interactive Services Detection
Stopped Internet Connection Sharing (ICS)
Stopped IPsec Policy Agent
Stopped KtmRm for Distributed Transaction Coordinator
Stopped Link-Layer Topology Discovery Mapper
Stopped Media Center Extender Service
Stopped Microsoft .NET Framework NGEN v2.0.50727_X64
Stopped Microsoft .NET Framework NGEN v2.0.50727_X86
Stopped Microsoft iSCSI Initiator Service
Stopped Microsoft Software Shadow Copy Provider
Stopped Net.Tcp Port Sharing Service
Stopped Netlogon
Stopped Network Access Protection Agent
Stopped Parental Controls
Stopped Peer Networking Grouping
Stopped Performance Counter DLL Host
Stopped Performance Logs & Alerts
Stopped PnP-X IP Bus Enumerator
Stopped PNRP Machine Name Publication Service
Stopped Portable Device Enumerator Service
Stopped Problem Reports and Solutions Control Panel Support
Stopped Protected Storage
Stopped Quality Windows Audio Video Experience
Stopped Remote Access Auto Connection Manager
Stopped Remote Access Connection Manager
Stopped Remote Desktop Configuration
Stopped Remote Desktop Services
Stopped Remote Desktop Services UserMode Port Redirector
Stopped Remote Procedure Call (RPC) Locator
Stopped Remote Registry
Stopped Routing and Remote Access
Stopped Secondary Logon
Stopped Secure Socket Tunneling Protocol Service
Stopped Smart Card
Stopped Smart Card Removal Policy
Stopped SNMP Trap
Stopped Software Protection
Stopped SPP Notification Service
Stopped Tablet PC Input Service
Stopped Telephony
Stopped Thread Ordering Server
Stopped TPM Base Services
Stopped UPnP Device Host
Stopped Virtual Disk
Stopped Volume Shadow Copy
Stopped WebClient
Stopped Windows Backup
Stopped Windows Biometric Service
Stopped Windows CardSpace
Stopped Windows Color System
Stopped Windows Connect Now - Config Registrar
Stopped Windows Driver Foundation - User-mode Driver Framework
Stopped Windows Error Reporting Service
Stopped Windows Event Collector
Stopped Windows Font Cache Service
Stopped Windows Image Acquisition (WIA)
Stopped Windows Installer
Stopped Windows Media Center Receiver Service
Stopped Windows Media Center Scheduler Service
Stopped Windows Modules Installer
Stopped Windows Presentation Foundation Font Cache 3.0.0.0
Stopped Windows Remote Management (WS-Management)
Stopped Windows Time
Stopped WinHTTP Web Proxy Auto-Discovery Service
Stopped Wired AutoConfig
Stopped WLAN AutoConfig
Stopped WWAN AutoConfig
Device Tree
ACPI x64-based PC
Microsoft ACPI-Compliant System
ACPI Lid
ACPI Power Button
Microsoft ACPI-Compliant Control Method Battery
Microsoft AC Adapter
Microsoft Windows Management Interface for ACPI
Intel(R) Pentium(R) CPU P6100 @ 2.00GHz
Intel(R) Pentium(R) CPU P6100 @ 2.00GHz
ACPI Fan
ACPI Thermal Zone
ACPI Thermal Zone
ACPI Thermal Zone
Motherboard resources
ACPI Fixed Feature Button
PCI bus
PCI standard host CPU bridge
PCI Simple Communications Controller
Intel(R) 82801 PCI Bridge - 2448
Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Intel(R) 5 Series/3400 Series Chipset Family Thermal Subsystem - 3B32
Unknown Device
Motherboard resources
Motherboard resources
PCI standard PCI-to-PCI bridge
Standard VGA Graphics Adapter
High Definition Audio Controller
High Definition Audio Device
Standard VGA Graphics Adapter
Generic Non-PnP Monitor
Standard Enhanced PCI to USB Host Controller
USB Root Hub
Generic USB Hub
USB Input Device
HID-compliant mouse
HID-compliant device
USB Mass Storage Device
WDC WD25 00JS-00NCB1 USB Device
High Definition Audio Controller
High Definition Audio Device
Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Network Controller
Standard Enhanced PCI to USB Host Controller
USB Root Hub
Generic USB Hub
USB Composite Device
HP Webcam
Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
Microsoft ACPI-Compliant Embedded Controller
Direct memory access controller
Intel(R) 82802 Firmware Hub Device
High precision event timer
Programmable interrupt controller
Numeric data processor
Motherboard resources
System CMOS/real time clock
System timer
Standard PS/2 Keyboard
PS/2 Compatible Mouse
Standard AHCI 1.0 Serial ATA Controller
ATA Channel 4
ATA Channel 0
ST9500420AS ATA Device
ATA Channel 1
hp DVDRAM GT30L ATA Device
PCI bus
PCI standard host CPU bridge
PCI standard host CPU bridge
PCI standard host CPU bridge
PCI standard host CPU bridge
PCI standard host CPU bridge
PCI standard host CPU bridge
CPU
Intel Pentium P6100
Cores 2
Threads 2
Name Intel Pentium P6100
Code Name Arrandale
Package Socket 989 rPGA
Technology 32nm
Specification Intel(R) Pentium(R) CPU P6100 @ 2.00GHz
Family 6
Extended Family 6
Model 5
Extended Model 25
Stepping 5
Revision K0
Instructions MMX, SSE, SSE2, SSE3, SSSE3, Intel 64
Virtualization Unsupported
Hyperthreading Supported, Disabled
Bus Speed 133.0 MHz
Rated Bus Speed 2394.6 MHz
Stock Core Speed 2000 MHz
Stock Bus Speed 133 MHz
Average Temperature 55 °C
Caches
L1 Data Cache Size 2 x 32 KBytes
L1 Instructions Cache Size 2 x 32 KBytes
L2 Unified Cache Size 2 x 256 KBytes
L3 Unified Cache Size 3072 KBytes
Core 0
Core Speed 931.2 MHz
Multiplier x 7.0
Bus Speed 133.0 MHz
Rated Bus Speed 2394.6 MHz
Temperature 59 °C
Thread 1
APIC ID 0
Core 1
Core Speed 931.2 MHz
Multiplier x 11.0
Bus Speed 133.0 MHz
Rated Bus Speed 2394.6 MHz
Temperature 51 °C
Thread 1
APIC ID 4
RAM
Memory slots
Total memory slots 2
Used memory slots 2
Free memory slots 0
Memory
Type DDR3
Size 4096 MBytes
Channels # Dual
DRAM Frequency 532.1 MHz
CAS# Latency (CL) 8 clocks
RAS# to CAS# Delay (tRCD) 8 clocks
RAS# Precharge (tRP) 8 clocks
Cycle Time (tRAS) 20 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 37 %
Total Physical 3.80 GB
Available Physical 2.38 GB
Total Virtual 8.00 TB
Available Virtual 8.00 TB
SPD
Number Of SPD Modules 2
Slot #1
Type DDR3
Size 2048 MBytes
Manufacturer Ramaxel Technology
Max Bandwidth PC3-10700H (667 MHz)
Part Number RMT1970ED48E8F1333
Serial Number 0438C006
Week/year 35 / 10
SPD Ext. EPP
JEDEC #5
Frequency 666.7 MHz
CAS# Latency 9.0
RAS# To CAS# 9
RAS# Precharge 9
tRAS 24
tRC 33
Voltage 1.500 V
JEDEC #4
Frequency 592.6 MHz
CAS# Latency 8.0
RAS# To CAS# 8
RAS# Precharge 8
tRAS 22
tRC 30
Voltage 1.500 V
JEDEC #3
Frequency 518.5 MHz
CAS# Latency 7.0
RAS# To CAS# 7
RAS# Precharge 7
tRAS 19
tRC 26
Voltage 1.500 V
JEDEC #2
Frequency 444.4 MHz
CAS# Latency 6.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 16
tRC 22
Voltage 1.500 V
JEDEC #1
Frequency 370.4 MHz
CAS# Latency 5.0
RAS# To CAS# 5
RAS# Precharge 5
tRAS 14
tRC 19
Voltage 1.500 V
Slot #2
Type DDR3
Size 2048 MBytes
Manufacturer Ramaxel Technology
Max Bandwidth PC3-10700H (667 MHz)
Part Number RMT1970ED48E8F1333
Serial Number 082B5B01
Week/year 35 / 10
SPD Ext. EPP
JEDEC #5
Frequency 666.7 MHz
CAS# Latency 9.0
RAS# To CAS# 9
RAS# Precharge 9
tRAS 24
tRC 33
Voltage 1.500 V
JEDEC #4
Frequency 592.6 MHz
CAS# Latency 8.0
RAS# To CAS# 8
RAS# Precharge 8
tRAS 22
tRC 30
Voltage 1.500 V
JEDEC #3
Frequency 518.5 MHz
CAS# Latency 7.0
RAS# To CAS# 7
RAS# Precharge 7
tRAS 19
tRC 26
Voltage 1.500 V
JEDEC #2
Frequency 444.4 MHz
CAS# Latency 6.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 16
tRC 22
Voltage 1.500 V
JEDEC #1
Frequency 370.4 MHz
CAS# Latency 5.0
RAS# To CAS# 5
RAS# Precharge 5
tRAS 14
tRC 19
Voltage 1.500 V
Motherboard
Manufacturer Hewlett-Packard
Model 1600
Version 05A0110000203010000020100
Chipset Vendor Intel
Chipset Model Havendale/Clarkdale Host Bridge
Chipset Revision 02
Southbridge Vendor Intel
Southbridge Model HM55
Southbridge Revision 05
System Temperature 59 °C
BIOS
Brand Hewlett-Packard
Version F.15
Date 08/28/2010
Graphics
Monitor
Name Generic Non-PnP Monitor on Standard VGA Graphics Adapter
Current Resolution 1366x768 pixels
Work Resolution 1366x738 pixels
State enabled, primary, VgaCompatible
Monitor Width 1366
Monitor Height 768
Monitor BPP 32 bits per pixel
Monitor Frequency 1 Hz
Device \\.\DISPLAY1\Monitor0
Standard VGA Graphics Adapter
Memory type 2
Driver version 6.1.7600.16385
Standard VGA Graphics Adapter
Memory type 2
Driver version 6.1.7600.16385
Hard Drives
ST9500420AS ATA Device
Manufacturer Seagate
Form Factor 2.5"
Cache Size 16MB
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
48-bit LBA Supported
Serial Number 5VJ7YM4Z
Interface SATA
Capacity 488GB
Real size 500,107,862,016 bytes
S.M.A.R.T
01 Read Error Rate 119 (099 worst) Data 000DE481E8
03 Spin-Up Time 098 (097) Data 0000000000
04 Start/Stop Count 100 (100) Data 0000000274
05 Reallocated Sectors Count 100 (100) Data 0000000000
07 Seek Error Rate 075 (060) Data 000396D0AA
09 Power-On Hours (POH) 097 (097) Data 0000000A46
0A Spin Retry Count 100 (100) Data 0000000000
0C Device Power Cycle Count 100 (037) Data 000000023F
B7 100 (253) Data 0000000000
B8 100 (100) Data 0000000000
BB 100 (100) Data 0000000000
BC 100 (099) Data 0000000024
BD High Fly Writes (WDC) 100 (100) Data 0000000000
BE Temperature Difference from 100 059 (046) Data 002B220029
BF G-sense error rate 100 (100) Data 00000000E8
C0 Power-off Retract Count 100 (100) Data 0000000028
C1 Load/Unload Cycle Count 084 (084) Data 0000008295
C2 Temperature 041 (054) Data 0000000029
C3 Hardware ECC Recovered 048 (042) Data 000DE481E8
C4 Reallocation Event Count 100 (100) Data 0000000000
C5 Current Pending Sector Count 100 (100) Data 0000000000
C6 Uncorrectable Sector Count 100 (100) Data 0000000000
C7 UltraDMA CRC Error Count 200 (200) Data 0000000000
FE Free Fall Protection 100 (100) Data 0000000000
Temperature 41 °C
Temperature Range ok (less than 50 °C)
Status Good
Partition 0
Partition ID Disk #0, Partition #0
Size 100 MB
Partition 1
Partition ID Disk #0, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number 8C8CE3E4
Size 466GB
Used Space 36.7GB (8%)
Free Space 429GB (92%)
Optical Drives
hp DVDRAM GT30L ATA Device
Media Type DVD Writer
Name hp DVDRAM GT30L ATA Device
Availability Running/Full Power
Capabilities Random Access, Supports Writing, Supports Removable Media
Config Manager Error Code Device is working properly
Config Manager User Config FALSE
Drive D:
Media Loaded FALSE
SCSI Bus 1
SCSI Logical Unit 0
SCSI Port 1
SCSI Target Id 0
Status OK
Audio
Sound Cards
High Definition Audio Device
High Definition Audio Device
Playback Device
Speakers (High Definition Audio Device)
Recording Device
Microphone (High Definition Audio Device)
Speaker Configuration
Peripherals
Standard PS/2 Keyboard
Device Kind Keyboard
Device Name Standard PS/2 Keyboard
Location plugged into keyboard port
Driver
Date 6-21-2006
Version 6.1.7600.16385
File C:\Windows\system32\DRIVERS\i8042prt.sys
File C:\Windows\system32\DRIVERS\kbdclass.sys
HID-compliant mouse
Device Kind Mouse
Device Name HID-compliant mouse
Vendor Unknown
Location USB Input Device
Driver
Date 6-21-2006
Version 6.1.7600.16385
File C:\Windows\system32\DRIVERS\mouhid.sys
File C:\Windows\system32\DRIVERS\mouclass.sys
PS/2 Compatible Mouse
Device Kind Mouse
Device Name PS/2 Compatible Mouse
Location plugged into PS/2 mouse port
Driver
Date 6-21-2006
Version 6.1.7600.16385
File C:\Windows\system32\DRIVERS\i8042prt.sys
File C:\Windows\system32\DRIVERS\mouclass.sys
USB Video Device
Device Kind Camera/scanner
Device Name USB Video Device
Vendor Unknown
Comment HP Webcam
Location 0000.001d.0000.001.006.000.000.000.000
Driver
Date 6-21-2006
Version 6.1.7600.16385
File C:\Windows\system32\drivers\usbvideo.sys
Disk drive
Device Kind USB storage
Device Name Disk drive
Vendor WDC_WD25
Comment WDC WD25 00JS-00NCB1 USB Device
Location USB Mass Storage Device
Driver
Date 6-21-2006
Version 6.1.7600.16385
File C:\Windows\system32\DRIVERS\disk.sys
July 27, 2011 5:09:09 AM

Windows 7 32-bit should be just as good as the 64 bit if you don't have more than 4GB of RAM.
!