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MSI gtx480 random crashes?

Last response: in Graphics & Displays
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February 26, 2011 3:35:05 AM

I have a fairly old system with alot of stuff here. I recently upgraded to a gtx 480 (with a 260 for physx) from my sli-ed 260s. Now I get a random crash every once and a while. Does anyone know what could be causing this problem? I have all the newest drivers and my 480 is never got over 70 degrees and according to the afterburner software it is not even running hard. I will put some of my info below. Also, I have a pc power + cooling 750 power supply, if you need any more info please ask. Any help would be great thanks all. :D  :na:  :sol: 

>>>>>> My specs <<<<<<<

NVIDIA System Information report created on: 02/26/2011
[Display]
Operating System: Windows 7 Ultimate, 64-bit
DirectX version: 11.0
GPU processor: GeForce GTX 480
Driver version: 266.58
DirectX support: 11
CUDA Cores: 480
Core clock: 700 MHz
Shader clock: 1401 MHz
Memory clock: 1848 MHz (3696 MHz data rate)
Memory interface: 384-bit
Total available graphics memory: 3327 MB
Dedicated video memory: 1536 MB GDDR5
System video memory: 0 MB
Shared system memory: 1791 MB
Video BIOS version: 70.00.21.00.02
IRQ: 16
Bus: PCI Express x16 Gen2
GPU processor: GeForce GTX 260
Driver version: 266.58
DirectX support: 10
CUDA Cores: 192
Core clock: 666 MHz
Shader clock: 1404 MHz
Memory clock: 1107 MHz (2214 MHz data rate)
Memory interface: 448-bit
Total available graphics memory: 2687 MB
Dedicated video memory: 896 MB GDDR3
System video memory: 0 MB
Shared system memory: 1791 MB
Video BIOS version: 62.00.0E.00.62
IRQ: 16
Bus: PCI Express x16 Gen2

[Components]

nvui.dll 7.17.12.6658 NVIDIA User Experience Driver Component
nvxdsync.exe 7.17.12.6658 NVIDIA User Experience Driver Component
nvxdplcy.dll 7.17.12.6658 NVIDIA User Experience Driver Component
nvxdbat.dll 7.17.12.6658 NVIDIA User Experience Driver Component
nvxdapix.dll 7.17.12.6658 NVIDIA User Experience Driver Component
NVCPL.DLL 7.17.12.6658 NVIDIA Compatible Windows Vista Display driver, Version 266.58
nvCpl.cpl 2.7.120.04 NVIDIA Control Panel Applet
nvCplUI.exe 3.5.797.0 NVIDIA Control Panel
nvWSS.dll 6.14.12.6658 NVIDIA Workstation Server
nvViTvS.dll 6.14.12.6658 NVIDIA Video Server
NVSTVIEW.EXE 7.17.12.6658 NVIDIA GeForce 3D Vision
NVSTTEST.EXE 7.17.12.6658 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.12.6658 NVIDIA 3D Vision Module (0)
NVMCTRAY.DLL 8.17.12.6658 NVIDIA Media Center Library
nvDispS.dll 6.14.12.6658 NVIDIA Display Server
PhysX 09.10.0514 NVIDIA PhysX
NVCUDA.DLL 8.17.12.6658 NVIDIA CUDA 3.2.1 driver
nvGameS.dll 6.14.12.6658 NVIDIA 3D Settings Server




More details about my computer


Component Details Subscore Base score
Processor Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz 7.4 5.9
Determined by lowest subscore

Memory (RAM) 4.00 GB 7.4
Graphics NVIDIA GeForce GTX 480 7.9
Gaming graphics 3327 MB Total available graphics memory 7.9
Primary hard disk 167GB Free (279GB Total) 5.9
Windows 7 Ultimate

System ________________________________________
Manufacturer EVGA__
Model 132-YW-E180-FTW
Total amount of system memory 4.00 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage ________________________________________
Total size of hard disk(s) 885 GB
Disk partition (C:)  167 GB Free (279 GB Total)
Disk partition (D:)  25 GB Free (140 GB Total)
Media drive (E:)  CD/DVD
Media drive (F:)  CD/DVD
Disk partition (G:)  218 GB Free (466 GB Total)

Graphics ________________________________________
Display adapter type NVIDIA GeForce GTX 480
Total available graphics memory 3327 MB
Dedicated graphics memory 1536 MB
Dedicated system memory 0 MB
Shared system memory 1791 MB
Display adapter driver version 8.17.12.6658
Primary monitor resolution 1680x1050
DirectX version DirectX 10


February 26, 2011 4:47:10 AM

Whats the brand of powersupply?is it 80plus?
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a b Î Nvidia
February 26, 2011 4:55:35 AM

Test both cards simultaneously and check if they work fine or not.
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February 26, 2011 12:35:58 PM

Maziar said:
Test both cards simultaneously and check if they work fine or not.


So your saying I should try the 480 without the 260 in? I was thinking that I might do that as well. I know the 260 workes fine so maybee it my 480? Thanks I will post an update you after try that. Keep the ideals comming.
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a b Î Nvidia
February 26, 2011 5:42:57 PM

Yes that's what I meant.
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February 27, 2011 8:04:29 PM

Maziar said:
Yes that's what I meant.


I tried and no change here the gtx 260 seems to work better than the 480 im not for sure maybee a bad vid card I guess? Any more Ideals anyone please post. thanks
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a b Î Nvidia
February 28, 2011 5:37:08 AM

Can you clarify more ? you say that GTX 260 seems to work better than 480, how come ? does it perform better ?
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February 28, 2011 1:55:44 PM

Maziar said:
Can you clarify more ? you say that GTX 260 seems to work better than 480, how come ? does it perform better ?


I wouldn’t say it works better but I don’t experience any crashes with it. It just doesn’t make sense the gtx480 isn’t even working hard when it crashes it seems like something else. I have been thinking more and more that it may be my hard drive making this happen, if that’s even possible. I have a velocaraptor 300gb main hard drive it only gets a 5.9 wei my next lowest score is my cpu and ram at 7.4 with my vid card at 7.9. Thanks for the reply; I really don’t understand why I am having this issue. Here are some of the errors I get. Any more help would be grateful thanks again.

One is an application hang and then here is the error report for them.
Application Hang

- EventID 1002
[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated
[ SystemTime] 2011-02-27T17:10:50.000000000Z

EventRecordID 31588

Channel Application

Computer Justin-PC

Security

- EventData
Fallout3.exe
1.7.0.3
cb0
01cbd6a0f78f82c0
111
C:\Program Files (x86)\Bethesda Softworks\Fallout 3\Fallout3.exe

55006E006B006E006F0077006E0000000000


Log Name: Application
Source: Application Error
Date: 2/9/2011 12:05:15 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Justin-PC
Description:
Faulting application name: mafia2.exe, version: 1.0.0.1, time stamp: 0x4cc182e0
Faulting module name: mafia2.exe, version: 1.0.0.1, time stamp: 0x4cc182e0
Exception code: 0xc0000005
Fault offset: 0x0013496a
Faulting process id: 0x2c0
Faulting application start time: 0x01cbc8792646e710
Faulting application path: c:\program files (x86)\steam\steamapps\common\mafia ii\pc\mafia2.exe
Faulting module path: c:\program files (x86)\steam\steamapps\common\mafia ii\pc\mafia2.exe
Report Id: c31205a0-346e-11e0-aea4-001fbc0077bb
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-02-09T17:05:15.000000000Z" />
<EventRecordID>28511</EventRecordID>
<Channel>Application</Channel>
<Computer>Justin-PC</Computer>
<Security />
</System>
<EventData>
<Data>mafia2.exe</Data>
<Data>1.0.0.1</Data>
<Data>4cc182e0</Data>
<Data>mafia2.exe</Data>
<Data>1.0.0.1</Data>
<Data>4cc182e0</Data>
<Data>c0000005</Data>
<Data>0013496a</Data>
<Data>2c0</Data>
<Data>01cbc8792646e710</Data>
<Data>c:\program files (x86)\steam\steamapps\common\mafia ii\pc\mafia2.exe</Data>
<Data>c:\program files (x86)\steam\steamapps\common\mafia ii\pc\mafia2.exe</Data>
<Data>c31205a0-346e-11e0-aea4-001fbc0077bb</Data>
</EventData>
</Event>
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Best solution

a b Î Nvidia
February 28, 2011 9:05:52 PM

Your HDD score is fine.Almost all HDD's(with typical 7200RPM/32MB cache) get 5.9.
WEI isn't the best way to judge your system's performance.
Is it possible for you to test the GTX 480 in another system ?
Share
February 28, 2011 9:13:16 PM

Maziar said:
Your HDD score is fine.Almost all HDD's(with typical 7200RPM/32MB cache) get 5.9.
WEI isn't the best way to judge your system's performance.
Is it possible for you to test the GTX 480 in another system ?


Thanks Maziar
For the info man, I just got in touch with MSI. I figure it is a faulty card and unfortunatly I am going to have to RMA the card it just wont hold a load. That is why it never gets over 70 degrees and only crashes my system on entensly graphical games like mafia 2. Anyhow I guess i will send it out soon, and I will go back to my 260 which is a real bummer but I cant have a crappy card that wont do what it should. I'm so bummed, but I guess thats how the cookie crumbles thanks again for the help. :D 
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February 28, 2011 9:13:50 PM

Best answer selected by jjsmooth.
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a b Î Nvidia
March 1, 2011 7:05:03 AM

No prob,hope the new 480 is good for you :) 
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a b Î Nvidia
March 1, 2011 7:05:16 AM

This topic has been closed by Maziar
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